1. Name: Amanda Parkes
Address: 1 Geordie Street
Killingworth NSW 2278
Mobile 0425 286 532
Email: gabaroam@gmail.com
Employment Experience
2012 - Present Time Hunters Committee (Volunteer)
Secretary
27 Young Road
Broadmedow NSW 2292
2010 – Present Time City Limits Basketball Club (Volunteer)
Registrar
27 Young Road
Broadmedow NSW 2292
06/08/2010 – 09/03/2011 Carer for elderly father after he had a Stroke
25/02/08 – 06/08/10 Chemtrans
Office Administrator
45 Greenleaf Road
Kooragand Island NSW 2304
01/12/06 – 25/02/08 Homeduties
07/11/05 – 01/12/06 Andrecco Hurll Refractory Services
Office Administrator
2 Foresight Av
TOMAGO NSW 2322
6/4/05 – 7/11/05 Infringment Processing Bureau
Call Centre, Camera Film Librarian, Mail Room
High Street
MAITLAND NSW 2323
18/10/01 – 5/4/05 Homeduties
18/4/01 – 17/10/01 Chemtrans Australia
Office Administrator
Kooragang Island
20/7/98 – 31/6/00 MMI Insurance (Temp)
Claims Service Officer
1 Hopetoun Street
Charlestown
2/9/97 - 17/7/98 Telstra (Casual)
Consultant (AGS Number 7163137)
Work Management Centre
Mayfield
2. 26/6/96 - 28/8/97 LIFP Consultants
Administrator
68 Belford Street
Broadmeadow NSW 2292
4/12/95 - 25/6/96 Westlakes Community Training Service
Administrator to Chief Executive Officer
Cnr Cary & Brighton Streets
Toronto NSW 2283
12/10/94 - 1/12/95 Lake Macquarie Police Citizens Youth Club
Office Manager/ Administrator
Lake Street Windale 2306
4/1/93 – 11/10/94 N.S.W. Consumer Affairs
Administration Assistant
HomeFund Enquiry Service
Stockland House Sydney
1990-1992 Newcastle Permanent Building Society
Advanced Branch Assistant
Civic Branch - (One of three regional branches)
Garden City Branch - (busiest branch in the whole network)
1988-1989 National Mutual Royal Bank
Now ANZ Bank
Customer Service Officer
Liverpool Branch
Leichhardt Branch
1987 Newcastle City Council Works Depot
Clerical Assistant (Youth Employment Scheme)
1985 The Roof Tiling Centre
Receptionist Casual
Wallsend
Summary of Skills
Office Skills
Data Entry skills
Efficient typing (55WPM) and general correspondence
Maintain various reports
Keep up to date with changes of products and product material
Maintaining efficient files and registers
Efficient answering of telephone for internal and external calls
Sorting of inward and outward mail
Efficient key boarding/ Word processing
Maintaining a Q&A database
Maintaining and ordering of stationery and relevant material
Word-processing using Microsoft Word
Windows Word 97
and 5.0 for D.O.S.
3. Use of Excel software
Use of Microsoft Publisher to design pamphlets for distribution
Operation of a two way radio
Translogic Accounting packages specific to Transport Industry
Use of Quickbooks
Use of SAP
Customer Service Skills
First point of Contact for customer enquiries
Maintain various registers
Maintain all file movement
Efficient handling of personal enquiries and correspondence
Accurate and efficient processing of customer withdrawals and deposits and loan repayments
Effective listening skills to provide the appropriate service.
Organising direct debits, electronic transfers and automatic deductions
Accomplished at calculating and ordering Travellers cheques, Foreign cash, Bank drafts and Telegraphic
transfers.
Implement the stop payments on cheques both personal and counter on customer request
Tactfully handle difficult customers to maintain their business
Cash Handling Skills
Experienced in all aspects of cash handling
Precise balancing of daily float
Counting of bulk coin
Ordering, counting and distribution of Armaguard
Balancing of Petty Cash float and maintaining the petty cash register and voucher.
Telephone Skills
Courteously take enquiries from Sales sections, 1100, Business Faults and Business and Government Sections
and Residential Customers and Infringment Processing Bureau Customers.
Efficiently handled calls for MMI Workers Compensation Section at Charlestown often of a delicate nature.
Other Skills
1993 Microsoft word for windows course
Citidata Pty Ltd
1993 Microsoft Windows 3.1 course
Citidata Pty Ltd
1987 Word Processing
Kurri Kurri College of TAFE
The Course was run on Apricot Computers
using the Word Craft word processing
software package
1987 Electronic Typewriting
Kurri Kurri College of TAFE
The Course was conducted on Adler 1035
Electronic Typewriter
Training
Various in-house courses including: -
• Intensive 8 weeks training for Call Centre Officer leading to position with Telstra
Faults and Work Management Centre
• Marketing
• Customer Relations
• First Aid
• Financial Products
• Completed in-house examinations with Newcastle Permanent Building Society leading to
recognition as an Advanced Branch Assistant for relief of supervisory roles.
4. Work Experience
NSW Consumer Affairs
Computing Support Officer
Undertaking duties involved with the day-to-day computer support of a large business organisation.
Task involved: Computer operation, hardware configuration, supporting software applications,
evaluation training programs for appropriateness to requirement and any other duties as requested.
Education
1984 Higher School Certificate
Lambton High School
Personal data:
Qualities
• Honest
• Get along well with others
• Conscientious
• Approachable
• Enjoy a challenge
Interests
• Basketball (playing and coaching)
• Ten Pin Bowling
• Reading
• Meeting new people
Referees
Mrs Sally Doney
Regional Manager
Chemtrans
Kooragang Island
Telephone: 0466 368 537
Mrs Lisa Stanton
Chairperson
Hunters Representative Committee
Telephone: 0401 062 209
