This document provides guidelines for students completing a collaborative case analysis assignment for an MGMT 570 class. Students will be assigned to teams and given a scenario from the Negotiations for Life case to analyze. The case analysis should be 3-4 pages and include a conflict assessment defining the key issues, a situation analysis explaining what is causing the conflict, and recommendations for resolving the conflict backed by course concepts and data from the case. The guidelines provide detailed instructions on how to structure and support the different sections of the analysis.

1. MGMT 570 Week 5 Homework Collabarative Case
Analysis
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Collaborative Case Analysis
Students will work in teams to prepare a
collaborative case analysis on the Negotiations
for Life case (text page 202). Each team will be
assigned either Scenario 1 or Scenario 2 by the
professor. Teams will discuss their assessments
in their team Discussion areas and prepare an
analysis and recommendation in a collaborative
report in the form of a paper. See MGMT570:

2. Guidelines for Case Analysis located in Doc
Sharing.
The length of paper should be three to four
pages, not including the cover page and
references. APA style is required for in-text
citation and references.
Due date: In order to have a meaningful
discussion, one leader from each team will post
the report in the Overcoming Barriers discussion
by Wednesday of Week 5. In addition, you are
required to submit in the Dropbox for grading.
Some students initially find case analysis of
conflict problems to be difficult and
uncomfortable. This is due to the relative lack of
structure of most dispute-oriented problems. No
correctly answered list of prequestions or
mechanical process will lead to the right
resolution. In fact, there usually is no single,
definitively right solution to most managerial
problems. When analyzing a case, remember
that there are often many possible solutions. The
goal is not to find the solution, but to examine
the case and practice analyzing and solving real-
world conflict issues using the concepts and
theories you learn about in this course.

3. Our goal is to focus on the problem, the parties
involved, and to examine the case and to
practice analyzing and solving real-world conflict
resolution situations.
Please use the following format to guide your
thinking and to frame your written case analysis
(if required). This works if you are formally
presenting a case analysis or merely using the
analysis for your own discussion purposes.
Conflict Assessment: Part of your analysis is to
define the conflict and identify the issues,
emotions, and relationships involved. (Often
there are multiple, interacting conflict resolution
issues). Look to any case guide questions (if
provided) for some conceptual direction, but do
not seek merely to address these questions. (30
points)
¨ Define the major conflict issue.
¨ Identify the conflict resolution components.
¨ Remember: Often, the issues, emotions, and
relationships are directly described in the case,
whereas the source of the conflict is not.
¨ If necessary, indicate how organizational
factors affect the conflict resolution process.

4. Situation Analysis: Another part of the analysis
is to explain the mechanisms that are causing
the conflict. (35 points)
Ø Incorporate specific and relevant conflict
resolution concepts.
Avoid providing general or commonsensical
responses that do not incorporate course
concepts, as well as just simply summarizing
case facts or examples.
Ø Don’t make assumptions that cannot be
supported by the facts in the case.
Ø Be wary of imposing personal opinions on the
case that cannot be supported by case facts or
relevant conflict resolution concepts; try not to
place blame.
Ø Avoid providing viewpoints that are sketchy
or overlook important course concepts, case
facts, and events.
Recommendation: All recommendations must be
developed that are appropriate measures that
will ensure that the conflict is resolved in order
to develop a structured plan of action. Who is to
do what and when? (35 points)

5. ¨ Your solutions should follow logically from
your analysis.
¨ Focus on the problems not the parties.
¨ What are the expected outcomes (both
positive and negative) of the solution?
¨ What aspects of the conflict remain
unresolved by your solutions?
¨ Make sure recommended actions
incorporate conflict resolution concepts and
theories. Although these recommendations are
speculative, you still need to be sure to
incorporate relevant conflict resolution concepts
and provide specific, concrete examples to help
demonstrate or support your points.
Evidence of Data Usage: Finally, there must be
evidence of strong use of data to support your
arguments and substantiate your
recommendations. (10 points)
Some other helpful hints for Case Study
preparation
1. The case analysis needs to be clear, crisp,
and concise. Facts from the case are stated only
to make a point, not to retell the story. Do not

6. rehash the minutia, or details, in the case. The
case analysis needs to be organized; spelling,
grammar, and word usage must be correct.
2. Make sure your paper (if required) has a
logical flow. Make clear links between the
identified conflict resolution, the analysis of the
conflict resolution, and the solutions proposed.
3. Provide analysis, not description.
Demonstrate your ability to use and apply
theories and concepts from the course material;
integrate course material where it is useful. Mine
the text for nuggets of conflict theories that help
explain the issues. For example, it’s not enough
to say that conflict applies here; you must show
how it applies. You can’t simply say negotiation
is the best conflict solution that applies; you
have to show how Mrs. X used an assertive style
when a collaborative style would have been
appropriate because...
4. Be thorough. It is better to give a thorough,
explicit analysis focused on one or two primary
conflict resolutions than it is to barely touch
upon six conflict resolution strategies.
5. Sometimes students come up with
amazing recommendations (for better and

7. worse) that have no relationship to their
analysis. I want to see that it’s the analysis that
frames decisions made about the case. A poor
analysis that results in good decisions means
that somewhere or other, you have intuitively
understood the case, but you need to backtrack
and figure out what you understood. A great
analysis that results in decisions that come from
left field signals that you are not applying what
you learned in your assessment or analysis of
the situation.