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Ubiquitous Cloud Connectivity
                                 May 4
Even when you’re not connected
                                 2011




Jerome Nadel
EVP User Experience
MEX – Pathways to the mobile UX horizon   2
MEX – Pathways to the mobile UX horizon   3
MEX – Pathways to the mobile UX horizon   4
Data, data, data…
 •  Growth in data traffic
         –  mobile data traffic grew 2.6-fold in 2010 (tripling for 3rd year in a row)
         –  2010 mobile data (237 petabytes per month) was 3X of global internet in 2000 (75
            petabytes per month)

 •  Smartphones, tablets, and laptops are data hungry
         –    smartphone usage doubled in 2010
         –    13% of global handsets, 78% of mobile handset traffic (3.3 MB/month)
         –    3 million connected tablets in 2010 (405 MB/month)
         –    94 million connected laptops in 2010 (1.7 GB/month)

 •  Video is the big consumer of data
         –  50 percent of mobile traffic for the first time in 2011

 •  Connection speeds improve
         –  Mobile network connection speeds doubled in 2010
         –  Download at 101 kbps in 2009 to 215 kbps in 2010

 •  Data usage is democratized
         –  top 1% of mobile data subscribers generate over 20% of mobile data (30% year prior)



MEX – Pathways to the mobile UX horizon                               5
High-end devices can multiply traffic




MEX – Pathways to the mobile UX horizon   6
Laptops and smartphones lead traffic growth




MEX – Pathways to the mobile UX horizon   7
$500 billion in global revenue for mobile carriers in 2015




MEX – Pathways to the mobile UX horizon       8
the device is the service

MEX – Pathways to the mobile UX horizon                        9
Social network                   Digital content                               Brands




            Aggregation & CRM server                                                  mCommerce backend
 Device, newsletter & shopping registration                                           Clients mStore
               eCom account registration                                              White-label 3rd party partners
 Social network & news feeds aggregation                                              3rd party branded
                         CRM and statistics                  Surface UX
                     OTA updates and mgt

                                         STREAM       POST             MEDIA         SHOP


   Out-of-box registration                                                                        mShop / mServices
Connection to social networks                                                                     aggregation
  Registration to retailer brand                                                                  eShopping
Customizable catalog of feeds                                                                     Games & apps,
                                                                                                  eBooks, Audio book,
                                                                                                  MP3, Ticketing, Concierge,
                                                                                                  VOD (movies, TV shows)




                    Consumer
                                         eRetailers   MNOs           Banks     Book stores   Media publishers
                    electronics


      MEX – Pathways to the mobile UX horizon                                  10
Open Android                           Surface Apps

MEX – Pathways to the mobile UX horizon   11
Aggregating and surfacing…




MEX – Pathways to the mobile UX horizon   12
Surface Apps – surfacing the cloud…




                                          Return to Surface with device back




MEX – Pathways to the mobile UX horizon                                        13
Surface Apps – surfacing the cloud…




                                          Return to Surface with device back




MEX – Pathways to the mobile UX horizon                                        14
MEX – Pathways to the mobile UX horizon   15
MEX – Pathways to the mobile UX horizon   16
MEX – Pathways to the mobile UX horizon   17
STREAM/POST SERVER                                                               MOBILE WEB STORES
 Device account admin.                                                             Fnac eBook store / backend
 Connectors to social network platforms                                            Fnac.com store / backend
 Content feeds catalog (news, video…)                                              Fnac Ticketing backend / backend
 OTA updates and usage statistics…                                                 Fnac MP3 store / backend
                                                                                   - …

                                                       MUSIC
Out-of-box registration                                              MP3 store    Fnac Online Shops
  •  Device registration                                                             EXISTING
  •  Fnac Newsletters                         STREAM                      SHOP      •  fnac.com (WAP)
                                                                                    •  Games on Gallery
Preloaded feeds                                                                     •  fnac.com
  • Selection of 60+ Fnac feeds                                                     •  ebook Store
    (relevant with device)                                                          •  MP3 store
  • Customization of MobiWire’s                                                     •  VOD
    existing catalog of feeds per
    categories/languages                               Tick & Live                Complementary Online Shops?
      •  News                                                                       •  Fnac or MobiWire partners
      •  People                                                          eBook
      •  Sport
      •  …
                                                                                  Evolves with Fnac mCommerce
                                                                                  strategy



    MEX – Pathways to the mobile UX horizon                                  18
MEX – Pathways to the mobile UX horizon   19
3G
                                          Library




                                                                                         Library
                                           Currently reading: Winnie the Pooh (20/300)

                                          My Collection (10 of 120)        Show all




                                                                                         Books
                                                                                         Store
                                          Recommended for you              Show more




MEX – Pathways to the mobile UX horizon             20
Technology and architecture

WiFi                                              Stack through WiFi
Complementary                                     navigate pre-downloaded content
Tablets & smartphones                             synch/download packets
Megaspots                                         web server embedded in handset
1000s of connections                              content management required
                                                Wifi



                                                Wifi Offload



WiFi offload                                      Auto synch and stack
                                                Synch w/Wifi

smart coverage                                    smart synching
smart integration                                 timed download on WiFi
                                                Stack through Wifi
physical location use cases                       user configurable
IP debate                                       Auto synch and stackintervention
                                                  requires user

                                                LTE/4g



Synch w/WiFi                                      LTE/4G
selected files                                    long term evolution
terminal & cloud                                  improved bandwidth
push                                              time to implement
requires device memory                            WiFi and offload are required



 MEX – Pathways to the mobile UX horizon   21
Designing for a connected experience

 •  Focus on service design
         o    Whole system – from device to cloud
         o    Think data and application architecture
         o    User centered, use case based design
         o    Keep the client rich




MEX – Pathways to the mobile UX horizon                 22
Thank you




                                             Jerome Nadel
                                          jerome.nadel@mobiwire.com




MEX – Pathways to the mobile UX horizon                 23

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Mex jerome nadel ubiquitous and surfaced cloud connectivity

  • 1. Ubiquitous Cloud Connectivity May 4 Even when you’re not connected 2011 Jerome Nadel EVP User Experience
  • 2. MEX – Pathways to the mobile UX horizon 2
  • 3. MEX – Pathways to the mobile UX horizon 3
  • 4. MEX – Pathways to the mobile UX horizon 4
  • 5. Data, data, data… •  Growth in data traffic –  mobile data traffic grew 2.6-fold in 2010 (tripling for 3rd year in a row) –  2010 mobile data (237 petabytes per month) was 3X of global internet in 2000 (75 petabytes per month) •  Smartphones, tablets, and laptops are data hungry –  smartphone usage doubled in 2010 –  13% of global handsets, 78% of mobile handset traffic (3.3 MB/month) –  3 million connected tablets in 2010 (405 MB/month) –  94 million connected laptops in 2010 (1.7 GB/month) •  Video is the big consumer of data –  50 percent of mobile traffic for the first time in 2011 •  Connection speeds improve –  Mobile network connection speeds doubled in 2010 –  Download at 101 kbps in 2009 to 215 kbps in 2010 •  Data usage is democratized –  top 1% of mobile data subscribers generate over 20% of mobile data (30% year prior) MEX – Pathways to the mobile UX horizon 5
  • 6. High-end devices can multiply traffic MEX – Pathways to the mobile UX horizon 6
  • 7. Laptops and smartphones lead traffic growth MEX – Pathways to the mobile UX horizon 7
  • 8. $500 billion in global revenue for mobile carriers in 2015 MEX – Pathways to the mobile UX horizon 8
  • 9. the device is the service MEX – Pathways to the mobile UX horizon 9
  • 10. Social network Digital content Brands Aggregation & CRM server mCommerce backend Device, newsletter & shopping registration Clients mStore eCom account registration White-label 3rd party partners Social network & news feeds aggregation 3rd party branded CRM and statistics Surface UX OTA updates and mgt STREAM POST MEDIA SHOP Out-of-box registration mShop / mServices Connection to social networks aggregation Registration to retailer brand eShopping Customizable catalog of feeds Games & apps, eBooks, Audio book, MP3, Ticketing, Concierge, VOD (movies, TV shows) Consumer eRetailers MNOs Banks Book stores Media publishers electronics MEX – Pathways to the mobile UX horizon 10
  • 11. Open Android Surface Apps MEX – Pathways to the mobile UX horizon 11
  • 12. Aggregating and surfacing… MEX – Pathways to the mobile UX horizon 12
  • 13. Surface Apps – surfacing the cloud… Return to Surface with device back MEX – Pathways to the mobile UX horizon 13
  • 14. Surface Apps – surfacing the cloud… Return to Surface with device back MEX – Pathways to the mobile UX horizon 14
  • 15. MEX – Pathways to the mobile UX horizon 15
  • 16. MEX – Pathways to the mobile UX horizon 16
  • 17. MEX – Pathways to the mobile UX horizon 17
  • 18. STREAM/POST SERVER MOBILE WEB STORES Device account admin. Fnac eBook store / backend Connectors to social network platforms Fnac.com store / backend Content feeds catalog (news, video…) Fnac Ticketing backend / backend OTA updates and usage statistics… Fnac MP3 store / backend - … MUSIC Out-of-box registration MP3 store Fnac Online Shops •  Device registration EXISTING •  Fnac Newsletters STREAM SHOP •  fnac.com (WAP) •  Games on Gallery Preloaded feeds •  fnac.com • Selection of 60+ Fnac feeds •  ebook Store (relevant with device) •  MP3 store • Customization of MobiWire’s •  VOD existing catalog of feeds per categories/languages Tick & Live Complementary Online Shops? •  News •  Fnac or MobiWire partners •  People eBook •  Sport •  … Evolves with Fnac mCommerce strategy MEX – Pathways to the mobile UX horizon 18
  • 19. MEX – Pathways to the mobile UX horizon 19
  • 20. 3G Library Library Currently reading: Winnie the Pooh (20/300) My Collection (10 of 120) Show all Books Store Recommended for you Show more MEX – Pathways to the mobile UX horizon 20
  • 21. Technology and architecture WiFi Stack through WiFi Complementary navigate pre-downloaded content Tablets & smartphones synch/download packets Megaspots web server embedded in handset 1000s of connections content management required Wifi Wifi Offload WiFi offload Auto synch and stack Synch w/Wifi smart coverage smart synching smart integration timed download on WiFi Stack through Wifi physical location use cases user configurable IP debate Auto synch and stackintervention requires user LTE/4g Synch w/WiFi LTE/4G selected files long term evolution terminal & cloud improved bandwidth push time to implement requires device memory WiFi and offload are required MEX – Pathways to the mobile UX horizon 21
  • 22. Designing for a connected experience •  Focus on service design o  Whole system – from device to cloud o  Think data and application architecture o  User centered, use case based design o  Keep the client rich MEX – Pathways to the mobile UX horizon 22
  • 23. Thank you Jerome Nadel jerome.nadel@mobiwire.com MEX – Pathways to the mobile UX horizon 23