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Getting Social in construction

Getting Social in construction

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presentation given to Essex centre of the CIOB (Chartered Institute of Building) on Wednesday 14 November 2012. A lot of information crammed into one presentation.

presentation given to Essex centre of the CIOB (Chartered Institute of Building) on Wednesday 14 November 2012. A lot of information crammed into one presentation.

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Getting Social in construction

  1. 1. pwcom.co.uk CIOB Essex – November 2012 Getting Social Paul Wilkinson (pwcom.co.uk)
  2. 2. 2
  3. 3. • Who am I? • What is social media? • Why does social media matter? • What social media tools can we apply in construction? • How do we start? 3
  4. 4. 4
  5. 5. Who am I? • Author and technology consultant • B2B PR professional since 1987 – in-house: Halcrow, Tarmac, BIW – consultancy clients, include: ACA, AEngD, CIPR, CodeBook, Conject, ICE, Invennt • And in B2B, a Wikipedian (2003), blogger (2005) and tweeter (2008) 5
  6. 6. video – mobile - telephones - ICQ - IM – email – EDMS - groupware – FTP – websites – texts - intranets – portals video-conferences number of tools – extranets – web-conferences – file-sharing (P2P) – discussion forums – homepages – wikis VOIP - podcasts - blogs – Twitter – RSS – Facebook – web communities – Apps - RFID - tags – Face-to-face Written word Telephone GPS – IoT – QR codes - mashups – Hand drawings Messengers Telegraph Telex virtual worlds – Physical Photography Fax Radio – TV Augmented reality Printing models computers – Web 3.0 – etc 6 time
  7. 7. • Web 2.0 or social media – What is it? • the use of web technologies and web design to enhance creativity, information sharing and collaboration among users. • “globally distributed, near instant, person to person conversations” “People having conversations online” (Sources: Wikipedia; Kaizo; Euan Semple) 7
  8. 8. 8
  9. 9. 9
  10. 10. 10
  11. 11. (Source: Role of Social Media in Commercial Property RICS 2009 – Remit Consulting) 11
  12. 12. Why does Web 2.0 matter? Di rea rect o re e M tiv l- t i … me rac dia ! inte me m ass 12
  13. 13. Why does Web 2.0 matter? • 1bn global users (800m = internet 2004) • 33.1m UK profiles • 64% of all UK people online • 53% of UK population 13
  14. 14. Why does Web 2.0 matter? • In September 2012, UK LinkedIn membership passed 10 million • c. 1m UK people use LinkedIn daily 14
  15. 15. • UK = 4th largest Twitter population • c. 32m Twitter accounts (53% population) • c. 11m active UK users • 7% of Tweeters = 79% of UK Twitter traffic 15
  16. 16. Why does Web 2.0 matter? 100m global users (July 2011- Feb 2012) Now adding 750,000+ users per day 16
  17. 17. Why does Web 2.0 matter? • UK: 24m visits to video-sharing sites in April 2011 • 19m unique UK visitors to YouTube (April 2011; up 12% on 2010) 17
  18. 18. Why does Web 2.0 matter? • Worldwide: 181m blogs (December 2011) 18
  19. 19. Why does Web 2.0 matter? • 78% UK homes now have broadband internet access • Will top 80% next year Source: Ofcom Communications Market Report 2011 19
  20. 20. Why does Web 2.0 matter? • biggest driver of UK mobile internet adoption is social media • social networking services (57%), ahead of email (53%), search (42%) • Over 50% of UK population have smartphones 20
  21. 21. Why does Worldwide Web 2.0 matter? • Smartphone sales (100m) passed sales of laptops (94m) in Q4 2010 • By 2014, mobile internet use will overtake desktop access • “'Personal cloud' to eclipse PC in just 2 years” - Gartner But... • Only 20% of FTSE100 websites support mobile Source: Techcrunch 21
  22. 22. Worldwide Web 2.0 • 63m tablet sales in 2011 • 2015: 326m • IOS 46%, Android 36% by 2015 Source: Gartner (Guardian, 22 September 2011) 22
  23. 23. Why does Web 2.0 matter? • Decline of traditional print circulation, eg: – Building 2010 : 21,271 (down 15% from 25,017 in 2006) – Construction News 2010 : 13,850 (down 42% from 23,728 in 2006) – Contract Journal – closed 2009 • Shift from print to online – Paywalled websites, e-newsletters webinars, digital editions, etc 23
  24. 24. Why does Web 2.0 matter? • Rise of new online media, eg: – The Construction Index – c. 317,000 visitors/mth 2.1m page imps/mth 8,000 newsletter subscribers (email October 2011) – Construction Enquirer – c. 74,000 unique visitors/mth 400,000 page impressions/mth 9,000 newsletter subscribers (August 2011) 24
  25. 25. Why does Web 2.0 matter? • Old and new media adopting Web 2.0 – Blogs, Twitter, video, RSS, etc • “Paid Media” - advertising, sponsorship • “Owned media” - website, blog, Twitter • “Earned Media” - 'WOM', 'buzz', 'viral' 25
  26. 26. 26
  27. 27. 27
  28. 28. • Discussion forums 28
  29. 29. • Wikis – open – Wikipedia (6th most visited website; c.15m UK users/month) – professional – RIBApedia – internal knowledge management • Fielden Clegg Bradley 29
  30. 30. • Blogs • Individual • Corporate • Media • Podcasts 30
  31. 31. • RSS – RSS publishing, from: • Bloggers • Media • Corporate • Search – Feed-readers • local or web-based: Google Reader, etc 31
  32. 32. • Social networking – from personal (eg: Facebook) … – to professional (less Facebook, more LinkedIn) … – to AEC focused (some in Facebook, LinkedIn, or built on Ning, Elgg, socialGo) 32
  33. 33. 5484 members 1654 members 33
  34. 34. • Twitter • Personal • Corporate • Media MentionMap 34
  35. 35. • Tagging/ sharing 35
  36. 36. • Sharing: – Presentations – Meeting dates – Reviews – Photos – Video – Travel – etc 36
  37. 37. • Location: – Real world – Augmented reality – Virtual world 37
  38. 38. Changing PR • Online media – Digital news release – Opinion piece written in blog – Photos, video, slides incorporated • RSS, tweeted, shared, etc • e-newsletters • We are all publishers now! 38
  39. 39. • Changing meetings/events Hybrid = online + face-2-face • Real-time sharing/feedback • Multiple locations • We are all broadcasters now! 39
  40. 40. • Changing events – Virtual events • virtual stands • no travel • interact online 40
  41. 41. New construction communications…. AW rev eb o lu 2 .0 t io n! 41
  42. 42. Changing AEC services, new opportunities 42
  43. 43. Woobius Showcase • Application to create iPhone/iPad apps for construction businesses • “portfolio in your pocket” • Innovation = differentiation 43
  44. 44. OpenBuildings.com • Crowd-sourced wiki about buildings • Facility for local consultation • Marketing platform • iPhone, Android apps 44
  45. 45. Localism: • Democratic design • Community engagement 45
  46. 46. Senubo (in Beta) • Social business for construction • PC and smartphone • On-site data download and data capture • Real-time reporting and status updates 48
  47. 47. Woobius Eye (in Beta) • Share camera view remotely • Mark-up and discuss in real-time • Conference call • Literally “see what I mean?” 49
  48. 48. • Collaborative spaces • 360-deg photo tours • Share video, PPTs, drawings, models, etc • Enable dialogue (eg: supplier/specifier, designer/client) 50
  49. 49. Collaboration updates via Twitter DM? Why not? If not via Twitter... … maybe via internal networks, eg: 51
  50. 50. Flickr.com • Cloud-based photo-sharing • Searchable • Description • Tagging • Geo-location 52
  51. 51. Project manager diary as a blog? Multi-media: - photos - video - timeline 53
  52. 52. Location: • Augmented reality • Rich mobile information 55
  53. 53. GPS, AR, QR code link to documents, photos, a wiki? 56
  54. 54. Supply chain and workforce management by location 57
  55. 55. Bristol Water • Bentley Exor Street Works Manager • Streetworks map and register updated in real-time • Mash-up with traffic data • Public information 58
  56. 56. Real-time building services (or other) data “Internet of Things” Real-time feedback on building performance 59
  57. 57. Getting Social Four steps: • Audit • Engage • Influence • Measure • Is not ‘getting’ social anti-social? 60
  58. 58. Getting Social 1. Audit • perceptions • opportunities • audience • competitors • existing advocates • resources • corporate readiness 61
  59. 59. Getting Social 2. Engage • update and communicate policy • integrate offline PR/marketing • adapt strategy • employ ‘netiquette’ • be responsive • remain honest, transparent • recognise and reward engagement 62
  60. 60. Getting Social 3. Influence • Participate • identify influencers and opinion-formers • establish and nurture relationships • stay relevant • feedback • monitor, adjust … 63
  61. 61. Getting Social 4. Monitor and measure the online ‘buzz’ • not just quantity – look at quality, eg: – sentiment – increased media coverage (eg: thought leadership) – ‘crowd-sourced’ feedback on company/products – customer loyalty, word of mouth recommendations • but above all: business outcomes, eg: – number of qualified sales leads – software or white-paper downloads, event registrations, etc 64
  62. 62. Not Getting Social 'anti-social'? Know the risks... • Are you monitoring what might be said online about your business? • Do you have people who are “web 2.0- savvy” and know their ‘netiquette’? • Can you respond quickly and appropriately to potentially damaging online publicity? • Are your competitors engaging with your stakeholders online? 65
  63. 63. Six tips on getting social 1. start small 66
  64. 64. Six tips on getting social 2. involve 67
  65. 65. Six tips on getting social 3. understand the opportunities/risks 68
  66. 66. Six tips on getting social 4. identify issue(s) 69
  67. 67. Six tips on getting social 5. don't ignore it and hope it will go away 70
  68. 68. Six tips on getting social 6. manage, monitor and moderate 71
  69. 69. Getting Social Q&A Thank you Contact: Paul Wilkinson Website: www.pwcom.co.uk Tech blog: www.extranetevolution.com PR blog: www.blog.pwcom.co.uk Email: paul.wilkinson@pwcom.co.uk Tel: +44 (0)20 8858 1104 mob: 07788 445920 Twitter: @EEPaul http://www.google.com/profiles/paul.wilkinson19 72

Editor's Notes

  • All familiar with these? Who has a profile on Facebook? Who uses Facebook for business? Who uses on LinkedIn? Who uses Twitter? Company or individual use
  • Quick overview of this presentation.
  • Hundreds of applications, in lots of categories 24 categories in Brian Solis’s’ Conversation prism
  • Hundreds of applications, in lots of categories 24 categories in Brian Solis’s’ Conversation prism
  • Remit Consulting pares number of categories down from 24 to 12
  • US survey (BtoB/ANA) : Facebook is the most-used social media site overall (74%), and enjoys high use among b-to-b marketers (60%).
  • US survey (BtoB/ANA) : 81% of b-to-b marketers cited LinkedIn, compared with just 25% of the b-to-c marketers.
  • All familiar with these? Who has a profile on Facebook? Who uses Facebook for business? Who uses on LinkedIn? Who uses Twitter? Company or individual use
  • Let’s take a quick tour First off – discussion forums
  • Network of contacts
  • Now combining wider range of tools and techniques. Still have to be a good marketeer or PR operator. But need good knowledge of how to integrate SM tools into the communications mix
  • Now combining wider range of tools and techniques with event management – and adding capabilities such as broadcasting previously too expensive for most budgets. My Slidecast got 481 views in the first week after it was published on SlideShare.
  • Now combining wider range of tools and techniques with event management
  • Perceptions – positive/negative/ neutral; reach, influence, volume, trends Opportunities - – potential themes, targets, messages, categories, focus, niche expertise audience – are targets web 2.0-savvy, receptive? existing advocates – any current web 2.0 users / networks? It’s often easier to work with existing practitioners or communities than find new ones. resources – people, training, tools, time competitors – what are they doing? Lessons? corporate readiness – policies/procedures, IDs/domains/etc
  • keep internal procedures up-to-date integrate offline PR/marketing – be consistent adapt strategy – may involve multiple channels/tools/ techniques. Not just marketing, not just PR employ ‘netiquette’ – web 2.0 is more immediate, more informal, more casual be responsive – timely engagement is vital remain transparent – honesty and integrity at all times recognise and reward involvement What are your strategic objectives? - brand recognition, client retention, customer service, lead generation, thought leadership (maybe all of these and more)
  • Participation, participation, participation! – but remember: ‘two ears, one mouth’. Listen and contribute in that proportion stay relevant – content is king, no ‘hard sell’, persevere feedback – report back external perceptions, testimonials, etc monitor, measure, adjust – track conversations, frequency of mentions, tone, etc. Amend messages or tactics where necessary

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