Hazem Azzam`s Resume

1. PERSONAL DATA
Name : Hazem Osman Azzam
Date of Birth : October 31, 1979
Nationality : Egyptian
Marital Status : Married
Military Status : Exempted
Mobile No. : 97430067437
Email : hazem.o.azzam@gmail.com
Address : Qatar – Doha / Al Gharafa
OBJECTIVE
To actively contribute in the success of growth of the organization by working in a
challenging position where the company can fully utilize my experience and in return
allow me the opportunity to pursue my career advancement goals , demonstrating my
skills & further enhancing my over all knowledge of the products and services offered
by the organization .
Education
Hospitality Management Certficate Focus on
Food Service, completed March 2016,Cornell
University, eCornell -USA
Plant-Based Nutrition Certificate, Completed
March 2017, eCornell and T. Colin Campbell
Center for Nutrition Studies - USA
B.Sc. in Accounting – Modern Academy, Maadi. 2002
Degree: Very Good
Professional Experience

2. Experience in The United states of America :( 7years)
• Restaurant Manager at Lenye's Café (Chain)
Period : From Aug 2003 – Mar 2004
Address : Midtown 54 St., 3rd
Avenue, New York.
Management: American and Korean management.
• Restaurant Manager at GiGi Resturant (Chain)
Period : From Feb 2004 – Apr 2005
Address : Midtown 34 St., Park Avenue, New York.
Management: American management.
• Operation Manager at Pita House ( Chain )
Period : From May 2005 – May 2006
Address : Midtown 34 St., 3rd
Avenue, New York.
Management: Greek management.
• Restaurant Manager at Sams Coffee Shop
Period : From Jun 2006 – Jan 2008
Address : 50 St., Park Avenue, front of Waldorf Astoria hotel
Management: Egyptian management.
Experience in Egypt:
• Operation F&B Manager at Lawien Egypt
(Austrian chain / Coffee House and Restaurants)
Coffee House/ Café International Austrian Chain has 22 different kinds of coffee beans,
this chain has 4 branches in Saudi Arabia, cafe and retail as well in the same unit.
Opening team as the Operation F&B Manager for Lawien Egypt responsible to open 10
unites in 3 years ,hiring professional staff , i was responsible to operate lawien Academy as
well , that academy for training the staff before start working on the floor about the
concept , Barista training ,how to do coffee art , sequences of services , the manuals for
Lawien as a brand , the process of the coffee beans manufacturing , Collecting ,Roasting , i
was responsible for menu planning as items and prices , doing all the food and beverage
cost , responsible for P&L ,income statements , dealing with suppliers , outside catering as
big events.
Period: From Jan 2009/ Oct 2011
Management: Egyptian Management.
• Retail General Manager at Voila
(Luxury foods and treats)
Luxury Foods and Treats as all the premium meat , cheese , ice cream , spices , oil ,
vinegar and pasta , and many other items that targeting a high segment of customers , that
place was located in Al Zamalek and Al Mohandesin which is a very rich areas that
consuming that kind of service which depend on the finest product imported from all over
the world to meet the consumer`s satisfaction , it is an Elegant retail stores , i was
responsible for the 2 outlets as Operations F&B Manager , and preparing for the 3rd outlet
In terms of SOPs, financial statements and customer service.
Period: from Dec 2011 / Aug 2013

3. • Food & Beverage Manager at Crust Egypt
(Italian wood fired pizza)
Opening Team for the First concept in Egypt as the Italian Wood Fired Pizza , by using the
old tradition Italian Oven that Based on Fired Wood from specific trees in Cairo for Cooking
an baked with special thin Crust Pizza ,
Responsible of 2 Outlets for all the Operations Procedures SOP`s and all the financial
Statements ( Profit & Loss , Petty Cash , Income Statement and Balance Sheet , hiring staff
, dealing with suppliers , Controlling the Food Cost and Quality of Food and services ,
Guests Relation and event Coordinator for all Caterings , Training sessions for the Team
on Customer services and F&B sequences of services.
Period: From Sep 2013/ Aug 2014
Experience in Qatar
Food & Beverage Outlet Manager at Qatar National Convention Center
(QNCC)
Food & Beverage Outlet Manager at Sidra Medicine , responsible
for 2 Outlets in Out Patient Clinic Building, and 1 Outlet in the
Hospital building with 125 seats.
Opening Team for Qatar Foundation Head Quarter New Building in Education City on October
2015 , responsible for 2 outlets ( Restaurant with 95 seats and Cafe with 45 seats ) and 22
pantries , i am responsible for all breakfast , lunch and dinner Group Catering in the building also
for any outside Catering as well , I am the F&B Focal point for Amlak Holding Company in Qatar
Foundation Head Quarter , I am responsible for all Royal Services in QFHQ building and for any
Catering covering all the Meeting Rooms , responsible for all requisitions on MC, currently I am
Food & Beverage Outlet Manager at Sidra Medical and Research Center.
Opening Team for Chef`s Garden Restaurant in Marwan Club at Al Shaqab Horses Resort located
in the Education City of Qatar Foundation in Doha, Responsible for training the team on
sequences of services, SOP`s for all section as the required manual, do all the requisitions on MC
for all items needed to run the operation , Quality control for services and food presentation , full
knowledge of all the financial statements.. Profit & Loss / Income statement / Balance sheet ,
responsible for monthly evaluation for the new joiners , responsible for monthly sales analysis in
order to improve performance to achieve targets , Guests relation training sessions to all team
members , Guests feedback analysis on monthly basis , responsible for all requisitions on MC.
Member of Qatar Foundation.
Period: From Sep 2014 / Feb 2018
Job Describtion
• . Estimates food and beverage costs and requisitions or purchases supplies.
• . Use all operational tools to plan for and achieve operational excellence in
the stores. Tools include labor Scheduling &Manning guide, Monthly Status

4. Reports, quarterly Business Review, Cost Control plans, key performance
indicators.
• . Responsible for driving performance, quality restaurant operations,
customer satisfaction and contributing to the overall financial results.
• . Plan, identify, communicate, and delegate appropriate responsibilities and
practices to managerial level & team members to ensure smooth flow of
operations.
• Provide coaching and direction to the Managerial level & team members to
take action and to achieve operational goals. Constantly review stores
environment and key business indicators to identify problems, concerns,
and opportunities for improvement.
• . Manage all events, outside catering and branding campaigns.
Computer skills
Windows XP, 2000
Microsoft package: MS-EXCEL, MS-WORD, MS-POWERPOINT, MS-OUTLOOK
Language skills
Arabic : Mother tongue.
English : Excellent
Other skills
Management
 leadership qualities, Communicates and well-organized, Minimizes costs and
expenses
Personal
 Helpful, positive attitude and creative, Self-motivated and energetic.