Thabo Mahlangu CV-Latest
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Thabo Mahlangu has over 20 years of experience in retail management. He has held positions such as weekend manager at Woolworths, departmental manager at Woolworths Financial Services, store manager at Tekkie Town and Buildabear, and currently serves as a team leader for records management at Standard Bank. He has qualifications in accounting, retail management, and is a qualified accredited assessor. His responsibilities include customer service, financial performance management, legislative compliance, risk management, and people management.
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- 1. Curriculum Vitae of Thabo Andrew Mahlangu Personal Information Name: Thabo Andrew Mahlangu Date of birth: 1975-10-07 ID No: 7510075438086 Gender: Male Telephone: 011 939 3253 (home) 011 858 5072(Work) 083 964 4169 Email: thabs7555@gmail.com - thabo.mahlangu2@standardbank.co.za Driver License: C1 with PDP Address: 8952B Mpitso Street Orlando West 2 1852 Education and Qualifications 1995: Matriculated Florida High School 1996-1998: National Diploma in Accounting. (Incomplete) 2000-2001: Retail Management NQF level 5 with Woolworths 2009: Qualified Accredited Seta Assessor 2011: Assessor Refresher Course Skills Good Communication Effective Leadership and management Teamwork and interpersonal skills Self-Management Relevant work experience Planning and research skills Employment History 1995-1996: Casual at Shoprite 1996-2000: Casual at Woolworths 2000-2001: Weekend Manager at Woolworths (Food Dept) Functions in food dept: Implement all foods Department’s activities against: budgets and business plans Ensure departments sales are in Line with agreed budgets
- 2. Maximize selling opportunities for foods in the store via selling Space, displays, layouts,demos Shop-keeping disciplines are continuously in place in the allocated department Managing FSC disciplines develop, recruit, retain and lead Competent and motivated store Foods team Manage the foods sales plan and implement the foods trading note guidelines 2001- April 2012: Woolworths Customer Service (Departmental Manager)(Financial Services) 2013- August 2014: Tekkie Town (Store Manager) August 2014-October 2014: Buildabear (Assistant Manager Sandton store) October 2014- present; Standard Bank Team Leader Records Management Currently Team Leader –Data Lab Remediation My duties were as follows Being sales driven Brand promoting Completes store's operational requirements by scheduling and assigning employees, following up on work results Identifies availability of merchandise and service to customers Secures merchandise by implementing security systems and measures Maintains operational by initiating, coordinating, and enforcing program, operational and personnel policies and procedures Contributes to team effort by accomplishing related results as needed Maintain professional and technical knowledge by attending educational workshops Motivate employees and find ways to make employees more productive to meet their goals Key Responsibilities; Standard Bank Customer service-Achieving all Service Level agreement and ensuring confidentiality of customer information is maintained at all times Financial Performance; Manage Operation cost-staff availability-Stationery-telephone-overtime and related costs Legislative compliance;ensure proper processes exist in relation to Document Storage in terms of FICA-Ensure all KYC documents meet the requirements in terms of FICA-Maintain an ongoing awareness of the policies and requirements of the money laundering act Risk Management
- 3. Ensure staff alertness to the possibility of fraud attempts Maintain a culture within the department that emphasizes and demonstrates the importance of internal control to all staff Limit potential losses to the bank by ensuring that laid-down instructions are adhered to within the department Identify the major risks faced by the department and ensure that the necessary controls are in place to measure, monitor and control these risks. Operational effectiveness Responsible for the overall performance of the team ensuring they are steered in the right direction to achieve all targets and goals Plan and implement operational tasks within specified time lines. Identify and eliminate all non-value adding activities within the area. Review processes / systems with a view to ensure the effective and efficient processing. Ensure that these processes are documented and updated as changes are introduced. People management Performance file audit Conduct monthly performance discussions Promote a culture where the values of the bank are lived Create opportunities for staff to become multi-skilled. Administer all IR and HR team issues within span of control. Manage subordinate’s performance and productivity. Effectively delegate authority and responsibility in line with business objectives to ensure the empowerment, motivation and effectiveness of all immediate subordinates. Coach for business performance within the team AML Customer Impact Minimization 1. Remediate potential AML priority customers and KYC 2. Related Parties Management 3. Adopt new processes SLA -100% Quality errors to be below -1% Training Workshop Completed 2006: Woolworths Financial Services and NCA 2007: Legal implications of NCA 2009: FICA 2010: Climate Creation at Workplace
- 4. 2015: AML Intermediate South Africa Assessment 2015: Customer Service Principle 5PBB ROA Program 2016: Emotional Intelligence 2016: Customer 1st User Provision References: Madelaine Ackerman Woolworths Store Manager : 011 8481840 Jeff Maluleka Woolworths Store Manager: 012 250 9800 Werner Vos Tekkie Town Area Manager 0837043016 Sonia (Buildabear) Area Manager 083 700 9952 011 080 3900 Patience Gwamanda: standard bank 011-636 1285 0842519207 0845809530 Suraj Rama: Standard Bank 011-631 4026 0720524715