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ARIS World

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Take a look at the ARIS 2015 update and the 2016 Road Map from Innovation World 2015.

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ARIS World

  1. 1. ARIS WORLD ARIS 2015 UPDATE & 2016 ROAD MAP Georg Simon, SVP Product Marketing Dr. Helge Hess, SVP Product Management © 2015 Software AG. All rights reserved.
  2. 2. 2 | ARIS CUSTOMERS @ INNOVATION WORLD 2015 © 2015 Software AG. All rights reserved. For internal use only
  3. 3. 3 | ARIS CLOUD © 2015 Software AG. All rights reserved. For internal use only GROWTH SUCCESS IN 2015 200% growth in Free Trials 1.3 Mio€ largest Cloud Deal 25% lower infrastructure & operations Costs 1000% growth in TCV 300% growth in new Customers
  4. 4. 4 | © 2015 Software AG. All rights reserved. For internal use only ARIS 9.8.2 Release Highlights Customer Experience Management
  5. 5. 5 | THE CUSTOMER JOURNEY BATTLE © 2015 Software AG. All rights reserved. For internal use only BLOCKBUSTER VS. NETFLIX vs.
  6. 6. 6 | BLOCKBUSTER © 2015 Software AG. All rights reserved. For internal use only CUSTOMER JOURNEY 100% human-to-human touch points … but bad customer experience
  7. 7. 7 | NETFLIX © 2015 Software AG. All rights reserved. For internal use only CUSTOMER JOURNEY 100% digital touch points … and excellent customer experience
  8. 8. 8 | THE CUSTOMER JOURNEY BATTLE © 2015 Software AG. All rights reserved. For internal use only BLOCKBUSTER VS. NETFLIX
  9. 9. 9 | © 2015 Software AG. All rights reserved. For internal use only A bad customer experience is good, as long no one else is having a better one
  10. 10. 10 | DISCOVER A NEW APPROACH! © 2015 Software AG. All rights reserved. CUSTOMER EXPERIENCE MANAGEMENT Inside-out perspective • Capture business requirements • Design the business processes • Identify business scenarios and their risks • Model process data flows • Test process scenarios Well-designed touchpoints match both perspectives and lead to customer-centricity Customer satisfaction Outside-in approach • Design customer journeys • Define MoTs, customer touchpoints & pain points • Define target KPIs • Emphasize customers’ emotions & expectations • Evaluate actual customer journeys Company´s value
  11. 11. 11 | CUSTOMER EXPERIENCE MANAGEMENT IN ARIS © 2015 Software AG. All rights reserved. INTRODUCES FOUR NEW MODEL TYPES Customer Journey Landscape Customer Touchpoint Map Customer Journey Map Customer Touchpoint Allocation Diagram
  12. 12. 12 | DESIGN CUSTOMER EXPERIENCE © 2015 Software AG. All rights reserved. MODEL A CUSTOMER JOURNEY MAP The journey from end-to-end • Design the customer journey map with the several journey steps • Define touchpoints to the corresponding journey steps • Mark journey steps that have to be improved by traffic light symbols • Emphasize touchpoints as MoTs, pain points and best practices
  13. 13. 13 | CUSTOMER EXPERIENCE MANAGEMENT IN ARIS © 2015 Software AG. All rights reserved. For internal use only CUSTOMER TOUCH POINT MATCHES BOTH PERSPECTIVES Business perspective Customer perspective Two perspectives, two levels, same topic • Value added chain diagram and customer journey landscape similarly represent the higher levels of description • The customer touchpoint set both perspectives into relation • EPC and customer journey map describe the same processes on detail according their particular point of view
  14. 14. 14 | © 2015 Software AG. All rights reserved. For internal use only ARIS 9.8.2 Release Highlights API & Mobile Framework
  15. 15. 15 | PROCESS ENRICHER ARIS MOBILE USE CASES © 2015 Software AG. All rights reserved. For internal use only IDEA MANAGER RISK CATCHER PROCESS TRAINING INSTRUCTIONS FINDER MOBILE SPREAD- SHEETS PICTURE TO MODEL +INTERVIEW GUIDE Manager checks and approves process improvements ... Stakeholders will take actions immediately if requested ... Lot of potential, isn‘t it?
  16. 16. 16 | MOBILE USE CASES © 2015 Software AG. All rights reserved. For internal use only ARIS IDEA & REQUIREMENTS MANAGER Submit & Notify Approve / Reject
  17. 17. 17 | MOBILE USE CASES • All information from ARIS dynamically • Link into ARIS Connect • Instructions as Video, Picture, Audio and Text • Safety, Roles, Contacts © 2015 Software AG. All rights reserved. For internal use only ARIS PROCESS GUIDE
  18. 18. 18 | MOBILE USE CASES © 2015 Software AG. All rights reserved. For internal use only ARIS PICTURE-TO-MODEL 1. Sketch a process 2. Take a picture 3. Generate a model
  19. 19. 19 | App Usage ARIS Mobile Framework ARIS Server Partner Customers App Development SAG ARIS API & MOBILE FRAMEWORK © 2015 Software AG. All rights reserved. For internal use only ARIS APP ECOSYSTEM
  20. 20. 20 | © 2015 Software AG. All rights reserved. For internal use only ARIS 9.8.2 Release Highlights Usability, Performance & Scalability
  21. 21. 21 | ARIS CONNECT – CONTRIBUTION © 2015 Software AG. All rights reserved. For internal use only GET MORE PEOPLE ENGAGED level of process management expertise moreless Viewer Office Staff View & collaborate on a business process Contributing Viewers Office Staff involved in process design activities + contribute content on processes or simple descriptions Designer Trained modelers taking care of models & structures + model in a structured way Architects CoE member setting standards & frameworks + manage the ARIS environment and expert activities
  22. 22. 22 | Objects and relationships can be added Edit / add / change attributes ARIS CONNECT – CONTRIBUTION © 2015 Software AG. All rights reserved. For internal use only GET MORE PEOPLE ENGAGED
  23. 23. 23 | ARIS CONNECT – GLOSSARY © 2015 Software AG. All rights reserved. For internal use only DISPLAY MAJOR ASSETS FROM A DATABASE Glossary on • Systems • Roles • Documents • Processes • … Database-wide search Easy paging mechanism to browse even very long lists
  24. 24. 24 | ARIS CONNECT – OBJECT TAGGING © 2015 Software AG. All rights reserved. For internal use only BETTER COLLABORATION Collaboration on objects • TAGS catch the context of a collaboration activity • TAGS on objects that are commented on are auto- generated • See all comments on certain objects • Available in the portal and design thin client Click Auto-Tag
  25. 25. 25 | ARIS RELEASE HIGHLIGHTS © 2015 Software AG. All rights reserved. For internal use only BETTER PERFORMANCE & SCALABILITY IMPROVED UPDATE AND PATCH EXPERIENCE REDUCED DISK SPACE AND MEMORY REQUIREMENTS BETTER ROBUSTNESS, RESPONSIVENESS & STARTUP PERFORMANCE NEW HEALTH CHECK, MONITORING AND OPERATION CAPABILITIES
  26. 26. 26 | ARIS RELEASE HIGHLIGHTS © 2015 Software AG. All rights reserved. For internal use only NEW HEALTH CHECK FUNCTIONALITY Quick overview on system status of modeling server Easy access to detailed status information Fast identification of infrastructure issues
  27. 27. 27 | ARIS RELEASE HIGHLIGHTS © 2015 Software AG. All rights reserved. For internal use only ENTERPRISE BPMN „Typed“ lane symbols give the BPMN lanes a meaning and integrate them into the process architecture. Complementing BPMN lanes with business logic Reusing ARIS objects as BPMN lanes Analyzing org- and IT- systems beyond models
  28. 28. 28 | Task being carried out Table-based entry for quick and automated creation of BPMN models Insert smart design Enter your process flow through this overlay table to populate the diagram ARIS RELEASE HIGHLIGHTS © 2015 Software AG. All rights reserved. For internal use only ENTERPRISE BPMN – SMART DESIGN
  29. 29. 29 | ARIS RELEASE HIGHLIGHTS © 2015 Software AG. All rights reserved. For internal use only NEW IDENTITY FOR ARISCLOUD.COM
  30. 30. 30 | ARIS RELEASE HIGHLIGHTS © 2015 Software AG. All rights reserved. For internal use only MORE ARIS CLOUD USE CASES NEW: BUSINESS STRATEGY NEW: SIMULATION NEW: MODEL-TO-EXECUTE NEW: ARIS ACCESS
  31. 31. 32 | BETTER ARIS – ALFABET INTEROPERABILITY © 2015 Software AG. All rights reserved. For internal use only DIRECT ACCESS OF ASSETS IN ALFABET 1) Select ARIS object 2) Trigger ‘Link’ action 3) Select Alfabet asset  Asset is linked and synched • Asset types can be configured • If the master in Alfabet is deleted, the slave can either be unlinked or deleted during a synchronization • Available in ARIS 9.8 SR 2 (Oct 2015) and later 1 2 3
  32. 32. 33 | BETTER ARIS – ALFABET INTEROPERABILITY © 2015 Software AG. All rights reserved. For internal use only ALIGNED USER EXPERIENCE Users can easily traverse between the user interfaces of ARIS and Alfabet for a 360-degree view of business processes and their corresponding application portfolios. navigate to process navigate to system
  33. 33. 34 | © 2015 Software AG. All rights reserved. For internal use only ARIS Road Map Vision & Strategy
  34. 34. 35 | CUSTOMERS HAVE ENGAGED ACTIVELY IN INNOVATION WORKSHOPS
  35. 35. 36 | Quality management system (QMS) Integrated management system (IMS) Process handbook/ portal/web Enterprise architecture management system (EAMS) Environmental Management System (EMS) Internal control system (ICS) Document management system (DMS) Enterprise Risk Management system © 2015 Software AG. All rights reserved. For internal use only CORPORATE KNOWLEDGE IN THE CONTEXT OF DIGITAL TRANSFORMATION • Top-down driven • Limited value for daily work • Missing integration with productivity tools • Static and often outdated • Heterogeneous solutions • Gap between management and execution • Gap between global standards and local reality Companies run central Management systems, but … • „Prosumers“ replace separation between producers and consumers • Easy adaptability to personal and departmental conditions • Great value for daily work • Bi-directional integration with semi- structured methods for project work • Embedding risk and controls aspects • Push for innovation, creativity and high- performance teams New approach for managing Corporate Knowledge
  36. 36. 37 | MANAGING THE DIGITAL TRANSFORMATION © 2015 Software AG. All rights reserved. For internal use only Transformation Roadmap Digital Workplace Share best practices & micro-processes Speed-up employees digitally! Process Competence Center, Process owners Employee Transformation Stage X Transformation Stage X+1 Management Business Model Plan and manage the transition systematically! Business Performance Customer Experience
  37. 37. 38 | ARIS ROADMAP © 2015 Software AG. All rights reserved. For internal use only COMBINING ARIS CONTENT WITH REAL WORLD DATA ARIS Real World DISCOVER ANALYZE VISUALIZE • Business models & business values • Strategy & measures • Business processes & customer journeys • Risks & controls • Organization & roles • Systems & technology • Information & data • Financial indicators • Quality indicators • Process runtime data • IoT events • Customer surveys • Market information • Competitive information Easy interpretation of your business questions
  38. 38. 39 | API ARIS ROADMAP © 2015 Software AG. All rights reserved. For internal use only SAP INTEGRATION Navigation Synchronization Collaboration Governance UI Integration SAP Solution Manager 7.2 ARIS for SAP®
  39. 39. 40 | © 2015 Software AG. All rights reserved. For internal use only Questions & Answers
  40. 40. 41 | © 2015 Software AG. All rights reserved. For internal use only

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