Meesho Case Study 2021 - Omind Technologies Visit website for more info: https://www.omindtech.com/ Any queries? Contact us: marketing@omindtech.com

1. w w w . o m i n d t e c h . c o m
Case Study

2. Relationship with
Meesho: 2 Years
FTEs Served by
Omind: 1800
Handled Interactions
Across All Channels:
31.2 Million TD and
3.32 Million /Month
Supporting Different Lines of
Businesses with Meesho: 17
Vendors Providing Similar
Service & Enterprise FTE: 4 :
4600
Meesho Enterprise Overview

3. SL No Topics
Oct`21 MTD
Fusion Technotask 8 Technotask R
1 FT Count 257 161 132
2 Total Days 28 28 28
3 OA Staffing 9 5 3
4 Average QA Productive Hrs 4:31:12 02:44:45 03:04:54
5 Avg Time Per Audit 00:09:14 00:09:40 00:07:40
6 QA Score 88.19% 84.73% 90.16%
7 Within 24 hours Acceptance Rate 78.67% 56.90% 90.12%
8 Overall Acceptance Rate 94.78% 90.57% 98.04%
9 ATA Score 1.55% 2.33% 1.81%
10 Re-open % 5.79% 21.00% 13.70%
11 SSAT Score 63.17% 21.00% 46.00%
12 Ticket Assigned 150174 87679 63568
13 Ticket Resolved 154100 86939 63752
14 Ticket Reopened 8959 18303 8704
15 Sampling % 4.44% 3.11% 3.29%
16 Total Audit Count 6840 2703 2095
17 Average Audit/QA/Day 27 19 25
18 Feedback Recording status 29.53% 34.18% 20.00%
Mind Workplace Implementation so far…

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