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Applying Six Sigma Key output:  Define & agree on scope Define ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A M I C D
[object Object],[object Object],What was measured?  The Customer CTQs and Stakeholder Focus What was the baseline measure? ,[object Object],[object Object],Key output: Agree on process for data collection and gather raw data Applying Six Sigma Advertising   timing  and period CTP Average 66 days unknown 27% over 58 days 35% between 29 – 57 days Started day 33+ 43% within 7 days 66% not met ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Measure  A M I C D
[object Object],[object Object],[object Object],[object Object],[object Object],Reiterative process Applying Six Sigma Key Input: Use all appropriate tools to make sense of the evidence Analyse  Hypothesis of Probable Causes Xs Ys A M I C D
Reiterative process Applying Six Sigma Key Input: Use all appropriate tools to make sense of the evidence Analyse  Hypothesis of Probable Causes A M I C D W/c Monday Tuesday Wednesday Thursday Friday Total     10th Sep 10 8 0 1 4 23 3rd Sept 3 6 12 4 3 28 13th Aug 4 7 22 6 6 45 20th Aug 14 10 5 7 2 38     Average 7.75 7.75 9.75 4.5 3.75 33.5              
ROOT CAUSE Applying Six Sigma Key output: Clear view and common understanding of current situation Improve – Root cause Repairs not prioritised or monitored Key milestones missed leading to increased delays Properties coming in without sufficient notice period, adversely affecting repair and re-let times Properties taking too long to be sent to Your Choice to be advertised Advertising and selection process  taking too long  after been sent to  Your Choice Therefore customers with little history and an estimated bill often received an inaccurate bill  Repairs based on value rather than time taken Survey duplicated, delayed and based on financial rather than time Not managing the process Proportion of repairs ‘not met’ too high IBS system unable to track key  time sin days A M I C D
Generate Solutions 28 day notice period Start Advertising immediately Survey early Three repair bands (days) Cost Benefit analysis of the proposed solutions Produce an implementation plan Choose a solution(s) Implement solution Applying Six Sigma Key output: Roadmap for service and operation improvements IBS key measures Improve A M I C D
[object Object],[object Object],What was measured?  The Customer CTQs and Stakeholder Focus What was the improved measure? ,[object Object],[object Object],Key output: Agree on process for data collection and gather raw data Applying Six Sigma Advertising   timing  and period CTP Average 35 days 28 days  Started immediately Less than 10 days to allocation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Improve A M I C D
[object Object],[object Object],[object Object],[object Object],[object Object],Applying Six Sigma Control A M I C D
Applying Six Sigma Institutionalise the improvement by putting  systems and structure in place to manage the process Control – ongoing Management A M I C D

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Six Sigma Storyboard

  • 1.
  • 2.
  • 3.
  • 4. Reiterative process Applying Six Sigma Key Input: Use all appropriate tools to make sense of the evidence Analyse Hypothesis of Probable Causes A M I C D W/c Monday Tuesday Wednesday Thursday Friday Total     10th Sep 10 8 0 1 4 23 3rd Sept 3 6 12 4 3 28 13th Aug 4 7 22 6 6 45 20th Aug 14 10 5 7 2 38     Average 7.75 7.75 9.75 4.5 3.75 33.5              
  • 5. ROOT CAUSE Applying Six Sigma Key output: Clear view and common understanding of current situation Improve – Root cause Repairs not prioritised or monitored Key milestones missed leading to increased delays Properties coming in without sufficient notice period, adversely affecting repair and re-let times Properties taking too long to be sent to Your Choice to be advertised Advertising and selection process taking too long after been sent to Your Choice Therefore customers with little history and an estimated bill often received an inaccurate bill Repairs based on value rather than time taken Survey duplicated, delayed and based on financial rather than time Not managing the process Proportion of repairs ‘not met’ too high IBS system unable to track key time sin days A M I C D
  • 6. Generate Solutions 28 day notice period Start Advertising immediately Survey early Three repair bands (days) Cost Benefit analysis of the proposed solutions Produce an implementation plan Choose a solution(s) Implement solution Applying Six Sigma Key output: Roadmap for service and operation improvements IBS key measures Improve A M I C D
  • 7.
  • 8.
  • 9. Applying Six Sigma Institutionalise the improvement by putting systems and structure in place to manage the process Control – ongoing Management A M I C D