This document discusses quantitative techniques as part of a B.Com program. It covers measures of central tendency and dispersion, including the mean, median, mode, range, mean deviation, and standard deviation. The learning objectives are to understand different measures of central tendency and dispersion. The learning outcomes are to differentiate, determine, and identify relationships between averages, and apply measures of dispersion to data by comparing standard deviation to mean deviation. The document also provides examples and practice questions on these topics.