The document discusses the importance of key performance indicators (KPIs) in supporting reliability strategies within organizations, highlighting their role in measuring program effectiveness and aligning with corporate objectives. It emphasizes the need for relevant data and priority setting in maintenance activities to achieve better outcomes. Additionally, it provides insights on the use of IBM Maximo for KPI management and reporting, offering examples and best practices for effective implementation.

1. Support Reliability Strategies
with Key Performance Indicators
Using IBM Maximo®
Julie Rampello
Director Business Development Solutions,
Projetech
www.Projetech.com

2. Speaker Bio
• Julie Rampello
• Director, Business Development Solutions
• Projetech, Inc. www.Projetech.com
• Maximo Project Manager and Trainer for Projetech for
12 years
• Maximo Certified Deployment Professional
• Hobbies & Interests include: technology, data analytics,
fitness, social media

3. Workshop Topics
• Reliability programs should support strategic
corporate objectives
• Relevant Key Performance Indicators
– Measure program effectiveness
– Provide believable data
• KPI management and other Reporting options
in Maximo

4. Reliability Programs
• Must Meet Organizational Objectives
– Able to meet changing requirements for capacity, quality,
reliability, and cost.
– Most importantly, activities must always focus on ROI.
• Data Opens the Door to Success
– Using hard facts, you can link the physical facility to the core
business goals of your organization.
– Typical links include the ability to help organizations meet new
and evolving safety, environmental, health, and regulatory
requirements.
• What's Your Top Priority?
– Focus on the "vital few" vs. the "trivial many.“
– Instead of doing routine maintenance on every single system in
the building, prioritize your maintenance activities.
– Data helps you decide what to perform and when to do it.

5. KPI’s
• Performance Indicator (PI’s)
– Any indicator measuring the performance of a
business process, work team, individual, piece of
equipment or plan in terms of its ability to meet its
desired levels of performance. 1
• Key Performance Indicators (KPI’s)
– Real-Time Measure
– Measures the overall performance of a particular
strategy or improvement initiative
• Use them to monitor effectiveness of reliability
programs.
1 The Maintenance Scorecard: Creating Strategic Advantage

6. Indicators
• Lagging indicators (KRI) use historic data to build a
performance trend line. The trend shows progress and
can be projected forward to forecast likely progress.
• Leading indicators (KPI) use historic data to monitor
whether or not activities are producing good results.
• Use a mix of lagging indicators and leading indicators
to provide a clear understanding of what is happening
to the risk and performance of your operational assets
through maintenance efforts

8. What are You Measuring?
Maintenance Effectiveness
• Maintenance performance indicators reflect
achievement and progress in meeting an agreed
maintenance benchmark.
• Measure whether maintenance work successfully
removes risk of failure from your plant and equipment.
• Define Useful and Relevant KPI’s & PI’s 1
– Identify causes of equipment failures
– Effectiveness of PM / Predictive Maintenance (PdM)
activities
– Measure effectiveness and efficiency of the Maintenance
Group
– Measure the reliability improvement and operating risk
reduction results of the maintenance effort

9. Maintenance Effectiveness/Efficiency
Maintenance Effectiveness KPI’s
 Mean time between failure
(MTBF)
 Mean time between repair
(MTBR)
 Overall Equipment Effectiveness
(OEE)
 Time to complete EM work
 Budget compliance
Maintenance Efficiency and other
KPI’s
 PM compliance
 % Corrective maintenance
 Maintenance overtime
 Inventory stock outs (Service
level)
 Safety, i.e., Lost time

10. All Kinds of Things to Measure!
Safety

11. What’s Needed?
• The information you need to manage your
reliability programs should be right at your
fingertips.
• If done correctly, your CMMS/EAM applications
will be able to provide you with the information
you need to analyze the success of your reliability
initiatives.
• It is important to know where data sources
reside, whether in Maximo or 3rd Party systems.
• Integrate when it makes sense.

12. Bad Data = Bad KPI
• Meaningful KPI’s need relevant, timely, accurate
and consistent data.
• Whenever possible, eliminate human error factor.
• Leverage automated data collection sources such
as PLCs, Building Automation Systems, and
computers.
• Collect data “at the source” via handheld or
mobile devices.
• Use barcodes wherever it makes sense.

13. KPI’s by Job Function
Maintenance Supervisor KPI Examples
• Maintenance cost per unit produced
• MTBFF (Mean Time Between Functional Failure)
• Maintenance labor cost (measured against target)
• Maintenance material cost (measured against target)
• Maintenance contractor cost (measured against target)
• Overtime - %
• Absenteeism - %
• # of discipline violations
• # of safety incidents
• # of days without loss time accidents
• # of environmental incidents

14. Maximo KPI Features
• Can be created from KPI Manager or 1-Click from an
end user application, such as Work Orders
• Can be graphical or list format
• Viewable on User’s Start Center (dashboard)
• Can link/drill down to other supporting KPI’s
• Shows trend lines

15. Sample Maximo User Start Center

16. KPI Graph Example

17. KPI List Example

18. Behind the Scenes

19. Other Reporting Options
• A good CMMS/EAM application will provide:
– Open source data access by third party
applications
– Integrated and robust reporting applications
– User-friendly “ad-hoc” reporting tools for simple
report design
– Ability to export data set results

20. Integrated Reporting
• Open Source Platform report applications
• Support robust reporting requirements
(complex formulas/crosstabs, etc.)
• Maximo
– BIRT
– Cognos
– Optional integration with Crystal XI

21. Canned Maximo OEE %Report
by Site
OEE% by Site Report (available from Assets application)

22. Canned Maximo OEE% Report
By Location

23. Canned Maximo OEE% Report
By Asset/Equipment

24. Canned Maximo Report
Asset Availability

25. Canned Maximo Reports
Details of Asset Failures

26. Open Source Reporting
• Connect to “back end” via 3rd party applications:
– MS Excel
– MS Access
– SQL Query apps
– Crystal Reports

27. Example

28. Export Data Utilities
• On screen query results
• Canned and ad-hoc reports

29. Conclusion
• Reliability programs should support strategic
corporate objectives
• KPI and other metrics should provide relevant,
accurate and timely information to support
reliability program success.
• Many KPI best practices resources available.
• Prioritize metrics.
• Maximo provides many reporting options to
support Key Performance Indicator reporting.

30. Resources
• The Maximo Manager’s guide to Business Performance
Management
– Richard Taggs, Philip Sage, Monica Osana, Dante Tepora, John Mark de Asis, TEAM
Global
• The Seven Deadly Sins in Measuring Asset Reliability
– Ricky Smith, CMRP
• The Maintenance Scorecard: Creating Strategic Advantage
– Darryl Mather
– http://www.reliabilityweb.com/rr/MSCRD.pdf
• KPI Dashboards (White Paper)
– Mileo Group www.mileogroup.com
• Projetech YouTube channel
– http://www.youtube.com/results?search_query=projetech+kpi&sm=3