Shana York is a project management and compliance professional with over 15 years of experience managing complex projects, developing strategies, and ensuring compliance. She has a proven track record of lowering contribution issues by 60% and establishing comprehensive compliance programs. Her qualifications include project management, cost and budget oversight, risk identification, and strong communication skills. She holds multiple professional certifications in compliance and credit union regulations.

1. SHANA L. YORK
715.505.2419 shana1221@gmail.com
Project Management | Business Leadership | Compliance Oversight
An experienced business professional with a diverse background of managing complex projects, designing strategies, and
enhancing internal processes. Capable of providing guidance to various departments, training new employees,
developing comprehensive programs, and mitigating risk. Ability to exceed all goals, spearhead complete project details,
and ensure all deadlines are met while maximizing resources and optimizing outcomes.
Qualifications
 Project Management Skills  Cost and Budget Oversight  Transformational Change
 Strategy Implementation  Quality Improvements  Priority Management
 Risk Identification and Mitigation  Cross-Functional Teamwork  Flexible and Adaptable
 Innovative Problem Solving  Customer-Focused Workflows  Strong Communication Skills
PROFESSIONAL EXPERIENCE
FIS GLOBAL Woodbury, MN
Product Manager | Data Compliance Manager August 2011 – June 2016
 Expertly lowered overall contribution issues by 60%, creating compliance monitoring for all clients.
 Managed project and business requirements for complex projects from design to delivery.
 Executed training videos and user guides for clients.
 Ensured documentation and operations meet established requirements, internal Standard Operating
Procedures, and company policies.
SOUTHPOINT FEDERAL CREDIT UNION New Ulm, MN
Compliance Manager February 2009 – August 2011
 Utilized detailed expertise to develop comprehensive compliance policies and programs for all departments,
establishing processes in-line with all internal and external regulations required by the organization.
 Established best practices for the sales and service department, outlining product knowledge programs.
 Launched diverse compliance reviews for lending, deposits, and financial operations.
 Synchronized the installation and management of various databases, leading to optimized productivity.
WESTCONSIN CREDIT UNION Menomonie, WI
Financial Service Representative | Teller Supervisor May 2003 – January 2009
 Delivered exceptional customer service to all customers, earning top performer ranking in financial product
sales, quality service, and referrals to other internal departments.
 Due to superior performance, the department was awarded top ranking for referrals to other departments,
quality service surveys, and zero cash variances.
 Successfully mentored and trained 15 employees in accordance with organizational sales and service program.
EDUCATION
Bachelor of Science – Business Administration
University of Wisconsin-Stout, Menomonie, WI
PROFESSIONAL CERTIFICATIONS
Supervisory Management Certificate, University of Wisconsin-Eau Claire
Fair Credit Reporting Act Certificate, Consumer Data Industry Association – CDIA
Advanced Compliance Regulatory Certificate, Regulation University – FIS Global
Credit Union Compliance Expert Regulatory Certificate, Credit Union National Association – CUNA