A snapshot of my career so far

1. Key Result Area !!
Digital Marketing Campaign- 360 Degree Approach & Implementation
Single Point Of Contact for Banking & Telecom to manage HNI Customers-2.5 Years of Expertise
Responsible for 360 degree approach of Customer Life Cycle (Acquiring, Enhancing, Deepening and Retention)- 2.2
Years of Expertise
Handled High Net Worth portfolio both in Telecom & Banking-2.2 Years of Expertise
Analysis/Project-For improved Customer Experience/Cost Reduction/Revenue Enhancement/Retention- 6+ Years of
Expertise with 5 Successful Projects
Managed Distributor and assist in their operation -2 Years of Expertise
Experienced in Customer and Partner Management in multiple geographical location- 6 Years of Experience
Proficient in Reduction of Revenue & Subscriber Churn – Successful stint of 2 Years
Excellent with New Ideas & Initiative (launched over 18 initiatives) – 4+ Years of Expertise
Generating new business/Enhance Revenue from Existing base– 4+ Years of Expertise
Differential Treatment of HNI customer in Telecom & Bank– 6+ Years of Expertise
Managing Customer Event in Telecom and Banking – 2.2 Years of Expertise
Identifying Shortcoming in product & services which impact customer experience 4+ Years of Expertise
Market Visit & meeting customers as per planner - 2.2+ Years of Expertise
Relation & Retention for premium segment of customers– 2 Years
Supporting & Monitoring Service Partners - 6+ Years of Expertise
Managing Prepaid/Postpaid Call Centre & Customer On Boarding Call Centre - 6 Years of Expertise
Managing Retention Desk for Post Paid ,Specialist Desk & Premium Segment at Call Centre – 6 Years of Expertise
Cost Reduction without compromising customer experience - 6 Years of Expertise
Excellent with Inter-Departmental Relation- Including Traing,Quality,Back Office ,Sales & Marketing - 6 Years of
Expertise
Workforce Management – 4 Years of Expertise
Handling Back Office Operation- 6 Years of Expertise
Team & Man Management – 7 Years of Expertise
Customer Management – Enriched with 9 Years of Expertise
Telecom Banking DigitalMarketing
Service
Project
Revenue Cost
Operation