The document outlines the duties and skills of an administrative assistant or receptionist. It discusses answering phones, greeting customers, operating office equipment, assisting coworkers, and providing excellent customer service. It also lists technical skills including Microsoft Office, data entry abilities, and typing speed. Interpersonal skills mentioned are being a team player, intelligent, able to multitask, organized, detail-oriented, energetic, dependable, and honest.

1. By: Mary Bibbs

2.  Answering telephone calls, taking messages,
and transferring calls to appropriate
department.
 Operating office equipment such as:
computer, fax machine, copier, and
telephones.
 Greeting clients and customers with the
upmost customer service ability possible.
 Assisting coworkers with extra work that is
needed to be completed.

3.  To gain the trust of a customer, you must first
listen to what the customer is saying or trying to
say.
 Determine rather that selection is the most
appropriate selection for them or see if there is
something more in their price range.
 Make sure that customer is always feeling
welcomed when entering and leaving the
establishment.
 A great customer service experience will keep the
person returning for other needs and goods
without any hesitation.

4.  Answering telephones with a very pleasant voice
that is suitable for both the caller and yourself.
 Greeting clients as they enter the building and
making sure they are in the correct place at the
appropriate time given.
 Giving them your full attention so that they know
they are always being heard.
 Eye contact is the most important aspect of being
a receptionist. This makes the person aware that
you are paying attention and actually listening to
what is being said in the process.

6.  Microsoft: Excel,
PowerPoint, Outlook,
Word
 AS400 program
 Navigator
 Data Entry-
alpha/alpha-numeric
 Clip Arts
 General office
 Typing: 75-85 wpm;
keystrokes: 13,000+

9.  This is just a highlight of some of the things
that I am able to do.
 Most things are common sense abilities as
you can see.
 When working in any type of settings, the
ability to adapt to the environment is
probably the most important aspect of any
good professional relationship among
employees and employers.

10.  Team player
 Intelligent
 Multi-tasking
 Organized
 Detail-oriented
 Energetic
 Dependable
 Honesty