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Marketing
Management
VIJAY KAMBOJ
Market
The word ‘market’ is derived from the latin word “
Marcatus” which means goods or trade or a place
where business is conducted. Traditionally market
refers to a physical location where buyers and sellers
gather to exchange their goods.
In the market, ownership and possession of product
are transferred from seller to buyer and money acts
as medium of exchange and measure of value.
Economists describe a market as a collection of
buyers and sellers who transact over a particular
product or service.
Definitions of Market
According to Philip Kotler, “ A market consists of all
the potential customer showing a particular need or
want who might be willing and able to engage in
exchange to satisfy the need or want.”
According to William J. Stanton, “ A market may be
defined as a place where buyers and sellers meet,
goods and services are offered for sale and transfer
of ownership occurs.”
Definitions of Market
The American Marketing Association define a
market as “ the aggregate demand of the potential
buyers for a product or service.” The term market as
a group of persons is also used to represent the total
customer demand. In this sense, market means
people with needs to satisfy, the money to spend and
the will to spend money to satisfy their wants.
Features of Market
In a narrow sense, market refers to a particular
place whereas in a wider sense any convenient
place, region, state, nation and world can be
considered as market.
Buyers (demand) and sellers (supply) are the two
sides of the market.
The needs of the people, their capacity to spend
money, their willingness to part with money, and the
availability of goods and services are the
requirements of the market.
Features of Market
The meetings of minds is more important than face
to face meeting, in order to create a market. The
transaction can be completed either personally or
through agents and through modern
communication facilities like fax and internet.
In the free market system, price is determined by
interaction of forces of demand and supply.
Factor affecting the exchange process are: (a)
demand and supply, (b) price, (c) market
information with sellers and buyers, (d) legal control
and regulations to ensure fair price.
Features of Market
 Feedback information points out buyers’ post-purchase
experience. If buyers expectations are fulfilled, seller will get
repeated orders. If dissatisfy, buyers will switch to rival
brands.
 Under market driven approach, consumer service and
satisfaction become the focus around which entire enterprise
is centered and through demand satisfaction, profit is made
even against keen competition.
Types of Market
Types of Market
On the basis of
Selling Area
Converted
On the basis of
Commodities
Traded
On the basis of
Nature of Dealings
Types of Market
Types of Market
On the basis of
Nature of Goods
Sold
On the basis of
Time interval
On the basis of
Volume of Business
Transactions
Types of Market
Types of Market
On the basis of
Competition
On the basis of
Functioning of the
market
On the basis of
Dominance of the
Parties
Types of Market
 Selling Area Covered:- According to the area covered,
the market may be classified as local, Regional, National
and International market.
 Commodities Traded:- The market is differentiated based
on the product sold i.e. Cotton market, Tea market,
Bullion market etc.
 Nature of Dealing:- The market may be Spot/Cash market
or Future/Forward market. In spot market, goods are
bought and sold immediately, in case of future market,
actual buying and selling take place at a future time as
agreed by the buyer and seller.
Types of Market
 Nature of goods sold:- The market may be for consumer
goods or for industrial goods. Consumer goods are meant
for direct consumption/ use of consumer, whereas
industrial goods are generally needed by manufacturers in
the process of production.
 On the basis of time interval:- markets may be classified
into short term market and long term market. Example:-
money market for short period and capital market for long
term market.
 Volume of Business Transactions:- The market may be a
wholesale market or retail market according to the nature
and volume of business.
Types of Market
 Competition:- On the basis of competition, the market
may be competitive market or monopolistic market.
 Functioning of the market:- The market may be an
unorganized market or an organized market. Example:-
Regulated markets run by state governments are
organized markets for agriculture produce.
 Dominance of the Parties:- The market may be Sellers
market Or buyer market depending upon the demand
and supply of product and services.
Importance of Marketing
 Marketing is recognized as the most important or
significant activity in our society. Production and
marketing are the two pillars of an efficient economy.
Rather, production and consumption are the two wheels
of an economy which are linked with by the powerful belt
of marketing. A marketing oriented economy is a dynamic
economy.
 According to peter F. Drucker, “ the neglect of marketing
is one of the main factors which keeps an economy
underdeveloped.”
Importance of Marketing
 Importance of Marketing to the society:-
 (1) Marketing helps to achieve, maintain and raise the
standard of living & quality of life of the society:- In our
society, there are broadly three classes of people i.e. ,
Upper, middle and lower class. However every member of
the society requires certain commodities to make a decent
living. Marketing is the means through which production
and purchasing power are converted into consumption.
 Satisfaction of human wants:- Marketing leads to
satisfaction of human wants by maintaining a steady
supply of goods and services to consumers.
Importance of Marketing
 Marketing increases Employment Opportunities:- Just as
every industry provides employment opportunities to
thousands of skilled and unskilled laborers in various
capacities, marketing also provides employment to
millions of people. Marketing is a complex mechanism
involving number of functions and sub functions which
call for different specialized persons for employment. The
major marketing functions are buying and selling,
transport, warehousing, financing, risk bearing, market
information and standardization. In each such function,
different activities are to be performed by a large number
of individuals or institutions.
Importance of Marketing
 Marketing helps to increase National Income:- The nation’s
income is composed of goods & services which money can buy.
Efficient system of marketing reduces the cost to the minimum.
This in turn, lowers the prices and the consumer’s purchasing
power increases. This will increase the national income.
 Marketing helps to maintain economic stability and economic
development:- Economic stability is the sign of any efficient and
dynamic economy. Economic stability is maintained only when
there is a balance of supply and demand. If production is more
than demand, the excess goods can not be sold at acceptable
prices resulting in fall in price. Similarly, if production is less
than demand, prices shoot up resulting in inflation. In such a
situation, marketing maintains the economic stability by
balancing two aspects- production and consumption.
Importance of Marketing
 Marketing is a connecting link between the consumer and
the producer:- Marketing process brings new items to
retail shops from where the consumer can have them.
 Marketing helps in creation of utilities:- Marketing as an
economic activity creates possession, place, time and
information utilities. Exchange creates ownership and
possession utilities. Transport creates place utility. Storage
creates time utility. Promotional activities creates
information utility.
Importance of Marketing
 Importance of Marketing to individual/Business Firms:-
 Marketing Generates revenue to firms:- Profit is the core
on which the whole superstructure is built.
 Marketing Acts as a basis for Making Decision:-
 Marketing helps the top management to mange
Innovations and changes:-
Difference b/w Marketing and Sales
Marketing Concept Selling Concept
Marketing Involves - (a) Finding
out what the consumer want (b)
Planning & developing a product or
service that will satisfy those wants
(c) determining the best way to
price, promote and distribute the
product or service
Selling involves planning, direction
and control of the personal selling
activities of a business unit
including recruitment, selection,
training, motivation, compensation
of sales force.
Emphasis is on consumer wants Emphasis is on product.
Company first finds out what the
consumer wants and then develops
and supplies the product to satisfy
those wants.
Company makes a product and
then finds out how to sell it
Difference b/w Marketing and Sales
Marketing Concept Selling Concept
Emphasis is on market needs Emphasis is on company needs
Marketing is consumer- oriented Selling is product-oriented
Marketing believes that the consumer is
the king and the goods should meet his
wants and preference
Selling assumes that the goods can be
easily sold
All marketing starts with consumer and
ends with consumer
In selling once the goods are sold, the
seller does not think about the
consumer
Marketing believes in profitable sales
through customer satisfaction
Selling aims at profit maximization by
in increasing sales volumes and profit is
the primary aspect inn selling
Difference b/w Marketing and Sales
Marketing Concept Selling Concept
Marketing has long range objectives
such as customer satisfaction, growth
and market share
Selling aims at converting goods into
cash and has narrow perspective
Marketing concept is modern and
accepted universally
Selling concept is traditional and
outdated

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Marketing Management

  • 2. Market The word ‘market’ is derived from the latin word “ Marcatus” which means goods or trade or a place where business is conducted. Traditionally market refers to a physical location where buyers and sellers gather to exchange their goods. In the market, ownership and possession of product are transferred from seller to buyer and money acts as medium of exchange and measure of value. Economists describe a market as a collection of buyers and sellers who transact over a particular product or service.
  • 3. Definitions of Market According to Philip Kotler, “ A market consists of all the potential customer showing a particular need or want who might be willing and able to engage in exchange to satisfy the need or want.” According to William J. Stanton, “ A market may be defined as a place where buyers and sellers meet, goods and services are offered for sale and transfer of ownership occurs.”
  • 4. Definitions of Market The American Marketing Association define a market as “ the aggregate demand of the potential buyers for a product or service.” The term market as a group of persons is also used to represent the total customer demand. In this sense, market means people with needs to satisfy, the money to spend and the will to spend money to satisfy their wants.
  • 5. Features of Market In a narrow sense, market refers to a particular place whereas in a wider sense any convenient place, region, state, nation and world can be considered as market. Buyers (demand) and sellers (supply) are the two sides of the market. The needs of the people, their capacity to spend money, their willingness to part with money, and the availability of goods and services are the requirements of the market.
  • 6. Features of Market The meetings of minds is more important than face to face meeting, in order to create a market. The transaction can be completed either personally or through agents and through modern communication facilities like fax and internet. In the free market system, price is determined by interaction of forces of demand and supply. Factor affecting the exchange process are: (a) demand and supply, (b) price, (c) market information with sellers and buyers, (d) legal control and regulations to ensure fair price.
  • 7. Features of Market  Feedback information points out buyers’ post-purchase experience. If buyers expectations are fulfilled, seller will get repeated orders. If dissatisfy, buyers will switch to rival brands.  Under market driven approach, consumer service and satisfaction become the focus around which entire enterprise is centered and through demand satisfaction, profit is made even against keen competition.
  • 8. Types of Market Types of Market On the basis of Selling Area Converted On the basis of Commodities Traded On the basis of Nature of Dealings
  • 9. Types of Market Types of Market On the basis of Nature of Goods Sold On the basis of Time interval On the basis of Volume of Business Transactions
  • 10. Types of Market Types of Market On the basis of Competition On the basis of Functioning of the market On the basis of Dominance of the Parties
  • 11. Types of Market  Selling Area Covered:- According to the area covered, the market may be classified as local, Regional, National and International market.  Commodities Traded:- The market is differentiated based on the product sold i.e. Cotton market, Tea market, Bullion market etc.  Nature of Dealing:- The market may be Spot/Cash market or Future/Forward market. In spot market, goods are bought and sold immediately, in case of future market, actual buying and selling take place at a future time as agreed by the buyer and seller.
  • 12. Types of Market  Nature of goods sold:- The market may be for consumer goods or for industrial goods. Consumer goods are meant for direct consumption/ use of consumer, whereas industrial goods are generally needed by manufacturers in the process of production.  On the basis of time interval:- markets may be classified into short term market and long term market. Example:- money market for short period and capital market for long term market.  Volume of Business Transactions:- The market may be a wholesale market or retail market according to the nature and volume of business.
  • 13. Types of Market  Competition:- On the basis of competition, the market may be competitive market or monopolistic market.  Functioning of the market:- The market may be an unorganized market or an organized market. Example:- Regulated markets run by state governments are organized markets for agriculture produce.  Dominance of the Parties:- The market may be Sellers market Or buyer market depending upon the demand and supply of product and services.
  • 14. Importance of Marketing  Marketing is recognized as the most important or significant activity in our society. Production and marketing are the two pillars of an efficient economy. Rather, production and consumption are the two wheels of an economy which are linked with by the powerful belt of marketing. A marketing oriented economy is a dynamic economy.  According to peter F. Drucker, “ the neglect of marketing is one of the main factors which keeps an economy underdeveloped.”
  • 15. Importance of Marketing  Importance of Marketing to the society:-  (1) Marketing helps to achieve, maintain and raise the standard of living & quality of life of the society:- In our society, there are broadly three classes of people i.e. , Upper, middle and lower class. However every member of the society requires certain commodities to make a decent living. Marketing is the means through which production and purchasing power are converted into consumption.  Satisfaction of human wants:- Marketing leads to satisfaction of human wants by maintaining a steady supply of goods and services to consumers.
  • 16. Importance of Marketing  Marketing increases Employment Opportunities:- Just as every industry provides employment opportunities to thousands of skilled and unskilled laborers in various capacities, marketing also provides employment to millions of people. Marketing is a complex mechanism involving number of functions and sub functions which call for different specialized persons for employment. The major marketing functions are buying and selling, transport, warehousing, financing, risk bearing, market information and standardization. In each such function, different activities are to be performed by a large number of individuals or institutions.
  • 17. Importance of Marketing  Marketing helps to increase National Income:- The nation’s income is composed of goods & services which money can buy. Efficient system of marketing reduces the cost to the minimum. This in turn, lowers the prices and the consumer’s purchasing power increases. This will increase the national income.  Marketing helps to maintain economic stability and economic development:- Economic stability is the sign of any efficient and dynamic economy. Economic stability is maintained only when there is a balance of supply and demand. If production is more than demand, the excess goods can not be sold at acceptable prices resulting in fall in price. Similarly, if production is less than demand, prices shoot up resulting in inflation. In such a situation, marketing maintains the economic stability by balancing two aspects- production and consumption.
  • 18. Importance of Marketing  Marketing is a connecting link between the consumer and the producer:- Marketing process brings new items to retail shops from where the consumer can have them.  Marketing helps in creation of utilities:- Marketing as an economic activity creates possession, place, time and information utilities. Exchange creates ownership and possession utilities. Transport creates place utility. Storage creates time utility. Promotional activities creates information utility.
  • 19. Importance of Marketing  Importance of Marketing to individual/Business Firms:-  Marketing Generates revenue to firms:- Profit is the core on which the whole superstructure is built.  Marketing Acts as a basis for Making Decision:-  Marketing helps the top management to mange Innovations and changes:-
  • 20. Difference b/w Marketing and Sales Marketing Concept Selling Concept Marketing Involves - (a) Finding out what the consumer want (b) Planning & developing a product or service that will satisfy those wants (c) determining the best way to price, promote and distribute the product or service Selling involves planning, direction and control of the personal selling activities of a business unit including recruitment, selection, training, motivation, compensation of sales force. Emphasis is on consumer wants Emphasis is on product. Company first finds out what the consumer wants and then develops and supplies the product to satisfy those wants. Company makes a product and then finds out how to sell it
  • 21. Difference b/w Marketing and Sales Marketing Concept Selling Concept Emphasis is on market needs Emphasis is on company needs Marketing is consumer- oriented Selling is product-oriented Marketing believes that the consumer is the king and the goods should meet his wants and preference Selling assumes that the goods can be easily sold All marketing starts with consumer and ends with consumer In selling once the goods are sold, the seller does not think about the consumer Marketing believes in profitable sales through customer satisfaction Selling aims at profit maximization by in increasing sales volumes and profit is the primary aspect inn selling
  • 22. Difference b/w Marketing and Sales Marketing Concept Selling Concept Marketing has long range objectives such as customer satisfaction, growth and market share Selling aims at converting goods into cash and has narrow perspective Marketing concept is modern and accepted universally Selling concept is traditional and outdated