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● Introduction
● Environmental Implications
● Producer Implications
● Consumer Implications
● Marketing Channel Implications
● How to Change Your Approach
● Key Opportunities
● Closing Remarks
2
INTRODUCTION
3
Coronavirus - maybe Cardi B meme?
4
Coronavirus - maybe Cardi B meme?
5
Live from New York, it’s Wednesday Afternoon Live!
6
Welcome to the Marketing in the
Age of COVID-19 webinar.
Your Cast
You’ll get to meet the rest of these folks as we go. Crowdcast only allows four people on the screen at a time.
7
Genessee Rodriguez
Market Research
Analyst
Aleks Shklyar
SEO
Engineer
Mike King
Founder of
iPullRank
Fajr Muhammad
Manager of
Content Strategy
Nathan Turner
Marketing Operations
Manager
We’re a digital marketing agency based in NYC focused primarily on Content Strategy, SEO and everything it
takes to do those things effectively. 8
In case this is your first time meeting iPullRank
Enough About Us, Let’s Get Into What We Came For
9
Before we get into the data and insights...
Source: https://www.thinkwithgoogle.com/consumer-insights/coronavirus-retail/ &
https://www.thinkwithgoogle.com/intl/en-cee/insights-trends/research-data/coronavirus-needs/ 10
Let’s establish the context
11
ENVIRONMENTAL
IMPLICATIONS
12
China is the world’s biggest exporter
13
14
We imported $446B from China last year
The United States is heavily dependent on finished and unfinished goods from China to support goods and services that
are sold here. Everything from Wine & Liquor to Communication & Equipment.
15
Retailers Expect Production Delays & Inventory Shortages While Being
Concerned About Consumer Confidence During the COVID-19 Outbreak
With all supply chains going through China, companies have expected that there would be production issues
and how that would impact consumer confidence.
Upwards of 40% of Brands are Experiencing Shipping Delays
16
Supply chains are being impacted and retailers cannot fulfill product with the previous speeds.
Source: Klaviyo
Only 28% say they are Less Likely to Order Products Online
17
Source: iPullRank COVID-19 Consumer Marketing Survey
Consumer Confidence is down to Nine Year Lows
Consumer are more pessimistic about the economy than they have been since the 2008 financial crisis. This will yield
further contraction in the economy as people have become less likely to spend frivolously.
19
Supply and Demand is Struggling for Equilibrium
As an example the airline industry has struggled to find a new equilibrium and has had to drop supply and make cuts to
accommodate the dramatic losses in demand.
Now that China is on the road to recovery, supply chains are opening back up and D2C companies on Shopify are popping
up to match the demand. 20
D2C Companies Are Ramping Up as China Recovers
21
Advertising Costs are Down Dramatically
Ad costs on Facebook and Instagram are down because brands are pulling out of the auction. Anecdotally, this is true of
Google Ads as well. This is a huge opportunity for strategic brands that can weather the storm.
After years of job growth, people are losing the jobs at a rapid clip. Experts predict that unemployment may rise
to 13%. Source: Bureau of Labor Statistics
Unemployment is Rising at an Alarming Rate
23
There is No Real Indication of when the Pandemic will End
Morgan Stanley’s research suggests an aggression timeline of a vaccine being a year out.
””If the past is any indicator, the world won’t have a
coronavirus vaccine for more than a year, probably
longer. The mumps vaccine—considered the fastest
ever approved—took four years to go from collecting
viral samples to licensing a drug in 1967.
Source:
https://www.nationalgeographic.com/science/2020/04/why-coronavirus
-vaccine-could-take-way-longer-than-a-year/
The world as we know it has become a precarious place.
PRODUCER
IMPLICATIONS
26
Source: Influencer Marketing Hub
27
69%69%of Brands Expect
They Will Decrease
Ad Spend in 2020
28
Brands are currently in a wait-and-see pattern with respect to slashing their advertising budgets more dramatically for
future quarters. We anticipate a much bigger trend of cuts to come.
Ad Spending Has been Cut for Q2
29
All other major channels are seeing significant cuts. Paid Search is net zero suggesting that brands are more focused on
campaigns that yield more a direct response.
Brands Still See the Most Value in Search
30
Recessions Favor the Prepared
Companies that strategically invest during a downturn see a 14% improvement in profit over their competitors after the
upswing.
””Companies that ranked among the eventual winners, by contrast,
moved deliberately to capture opportunities before the recession.
While they focused intensively on cost transformation, they also
looked beyond cost. Think of a recession as a sharp curve on an
auto racetrack—the best place to pass competitors, but requiring
more skill than straightaways. The best drivers apply the brakes
just ahead of the curve (they take out excess costs), turn hard
toward the apex of the curve (identify the short list of projects that
will form the next business model), and accelerate hard out of the
curve (spend and hire before markets have rebounded).
Beyond the Downturn: Recession Strategies to Take the Lead
https://www.bain.com/insights/beyond-the-downturn-recession-strategies
-to-take-the-lead/
Companies that are increasing are focused on TV,
Paid Digital, Video and SEO
Brands that are increasing their efforts are doing so primarily in video driven channels and SEO.
Source: https://www.wyzowl.com/coronavirus-marketing-statistics/
Many brands are contracting. Well-positioned brands are using
this as an opportunity to get out in front of the competition
through direct response channels.
CONSUMER
IMPLICATIONS
34
The “New Normal” Weighs Heavy on Us All
As a result, all pre-existing market segmentation is largely
invalid due to the pandemic’s impact on consumer behavior.
Only three weeks apart, the levels of impact on Americans’ daily lives continue to surge.
COVID-19 Impact on Daily Life
22% of Americans look for COVID-19 info several times a day
People are Distracted by News about the Pandemic
On Average Users Are Spending 5 Seconds More On Coronavirus Related Articles
More people are seek news from credible sources
Source:
https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-use.html?referringSource=articleShare 39
More People Are Going To The CDC For
Up To Date Information On Covid-19
Source:
https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-use.html?referringSource=articleShare 40
Users are spending more time on social and video
Source:
https://www.nytimes.com/
interactive/2020/04/07/tec
hnology/coronavirus-inter
net-use.html?referringSo
urce=articleShare
41
Users are spending more time messaging and connecting
Source:
https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-use.html?referringSource=articleShare 42
Usage of videoconferencing is up dramatically
Source:
https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-use.html?referringSource=articleShare 43
Gaming and social entertainment have gained
while sports media has lost out
Source:
https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-use.html?referringSource=articleShare 44
45
For what reasons have you left the house?
Over 95% of consumers have a shelter-in-place policy in their city/state.
Changes in Consumer Behavior
46
Coronavirus is introducing a new generation of shoppers to stock-up and buy-in-bulk shopping.
47
Spending Behavior
Supermarkets, Media and Retail Sites are Winning
Time Spent Per Session by Site Type Week Ending 3/22
People are Spending more Quality Time on the web
General site traffic, time and pages per session as well as transactions are up.
51
Americans Have Adopted New Digital Activities,
Particularly High-income HHs, Gen Z, And Millenials
Survey
Objective:
To better understand our rapidly changing consumer landscape, we
conducted a survey to segment new audiences that have emerged in
the US during the COVID-19 pandemic. These audiences have been
segmented with consideration to demographics and current household
behaviors, consumer behaviors, and political beliefs.
Methodology:
Our survey was conducted among N=559 US adults aware of COVID-19
sampled and weighted to be representative of the American population.
*Testing was conducted at a 95% confidence interval with an effective base of 385 participants
for statistical calculations and a 5% margin of error.
52
When the economy re-opens, will you
feel safe to immediately return to work?
COVID-19 Proto-personas
My job is to provide people
with what they need even if
that means putting myself at
risk. That doesn’t mean I
don’t want content created
for people like me. I want to
be able to engage with short
video content and quick
information I can get on the
go.
53
I’m lucky to continue working
during these times, but with
video conferences taking up
most of my day, I have a hard
time leaving my house to get
what I need and many grocery
delivery services are not
available for me. I’m glad I
have streaming services to
keep me inspired and
occupied.
I’m facing a very difficult time
in my life and don’t know how
much longer I can keep taking
care of myself. I haven’t been
able to visit my family, but we
have been able to chat
through video. I hope my
circumstances don’t further
affect contact with my loved
ones.
Essential workers Non-essential workers Unemployed
54
Potential Permanent Behavioral Change
There do not appear to be high levels of disparity in optimism across generations,
indicating changes in consumer behavior may not be drastic post COVID-19.
Levels of Optimism
The Economic Outlook is Bleak
59% of those polled indicated that the economy will likely take years to recover and 48% of adults expecting a recession.
Video Streaming is Up 39-55.62%
The demand for video content has increased suggesting that brands should consider their own video content as a
mechanism for reaching people during these times.
Consumer activity suggests that users are looking to connect with
other people or otherwise escape from their circumstance and
video is the primary content type they are using to do it.
MARKETING CHANNEL
IMPLICATIONS
59
Some commercials and online
advertisements are mistimed.
Brands Are Being Tone Deaf
Corona’s hard seltzer ad on the beach and GEICO’s “perfect high-five” commercial were greatly mistimed.
60
Brands Are Being Tone Deaf
Many brands are not being unique.
Source:
https://youtu.be/vM3J9jDoaTA 61
Brands That Are Approaching This Correctly
62
Brands like Nike and Chipotle have taken the
approach to help entertain.
JP Morgan ran an ad using Zoom, showing
they are going through the same WFH issues
everyone else is.
Brands That Are Approaching This Correctly
https://online-learning.harvard.edu/catalog/free
https://academy.moz.com/
Others like Moz and Harvard are offering
free online classes during this time.
63
MARKETING CHANNEL IMPLICATIONS
HOW CHANNELS HAVE CHANGED
Conversion Rate
Conversion Rates are up 21% for e-commerce sites over Pre-COVID-19 times.
Source: https://www.bouncex.com/covid-19/ 65
Changes in Open Rates
Open Rates are up 40% over Pre-COVID-19 times.
Source: https://www.bouncex.com/covid-19/ 66
Changes in Paid Media
CPM drop to 81 cents from highs of nearly $2
67
Ads with Human Interaction are Down
68
Less social ads
feature images or
videos with human
interaction.
27%27%
69
Source: Influencer Marketing Hub
74%74%Of Respondents are
Posting Less on
Their Company
Social Accounts at
Present
Changes in Social Activity
Weekly time spent on apps has increased 20%
YoY and TikTok world domination is not letting up.
More people are on messaging apps and
streaming continues to grow.
Mobile continues to have market share (54.45%).
At Home Fitness app downloaded have surged
nearly 40% with apps like Nike Training Club and
Peloton offering free trials.
70
Source: https://www.appannie.com/en/insights/market-data/at-home-fitness-apps-in-demand-coronavirus/
71
Source: Influencer Marketing Hub
34%34%Of Respondents
Have Shifted Social
Time From
Instagram to Twitter
71
Google Shopping is Now Free
Source: https://blog.google/products/shopping/its-now-free-to-sell-on-google/
Search is still the only channel where we get
real-time intent. It’s the best way to know what
people need as a result of the pandemic.
Look for Emerging Questions in Search Console
Reviewing your question focused queries from the past 28 days will give you a good sense of emerging topics your
customers are looking for.
Changes in Search Demand
Our friends at Advanced Web Ranking generated a tool to help identify trends in search demand
https://www.advancedwebranking.com/search-demand/
Changes in Search Demand
In the food and drink industry, search demand has shifted dramatically in the past few months.
Changes in Search Demand
The same is true for Bars near me and Alcohol delivery.
Changes in Search Demand
Work from home technology, like video conferencing, home workouts, and online learning have all increased.
78
Changes in Search Demand
79
Streaming services like Amazon Prime
Video and Hulu have seen increases, but not
as great as Netflix.
Netflix stock price has increased by more
than $100 per share since the start of 2020.
Online shopping has also gained momentum from
the stay-at-home orders, a trend that could lead to
local vendors ramping up their online order
capabilities even after COVID-19.
Restaurant delivery services, like Grubhub and
Uber Eats, have also seen tremendous growth.
Coupled with their existing popularity, these
services are likely to continue growing.
Changes in Search Demand
80
Emerging opportunities
81
With a lot of employees working from home, video
content has grown even more than expected in
2020.
Ina Garten’s Quarantine Cosmopolitan video went
viral.
Emerging opportunities
82
Utilize Schema markup as well to get Videos, Product listings, COVID-19 Announcements, FAQs,
Q&A, and more in rich snippet results.
HOW TO CHANGE YOUR
APPROACH
83
Brands need to revisit their core digital marketing strategy
with context and empathy in mind.
Any market segmentation you’re working off
of is now invalid and needs to be revisited.
People are gravitating towards Search and Video.
That’s where you should focus on your efforts.
Be sure that you don’t have brand messages
out there that contradict your new position.
Content Strategy: Auditing
Every good strategy begins with an audit of
what currently exists. Start by asking yourself
these questions:
Does your brand have COVID-19 response ready?
What COVID-19 related queries specific to your industry
can you answer?
Are you currently addressing consumer concerns in
FAQs or COVID-19 related landing pages?
What currently exists on your site that is no longer
relevant? Or tone deaf?
What products/services can you promote that directly
tie into consumers’ current needs?
88
Content Strategy: Planning & Execution
9 Ways to Pivot:
1. Make Room to Go Off Script
2. Address Customer Concerns
3. Be a Resource & Show You Can Help
4. The Freemium Model Still Works
5. Think Virtual
6. Make Educating & Entertaining a Priority
7. Now is Time to Go Live
8. Sell Gently & With Intention
9. Lead with Empathy
1. Make Room to Go Off Script
90
Consumers are distracted and
they are expecting to find
answers and information.
Make space in your production
calendar to stand up a
vetted response.
This needs to be a piece of
content consumers can return
to again and again that displays
how your company
is affected, but also how
it’s handling things.
2. Address Consumer Concerns
91
Providing easily accessible
announcements, resources &
updates will go a long way in
maintaining clear
communication and maintaining
trust with existing and potential
customers
These updates can be formatted
for web, email and social media
and should effectively address
consumer concerns such as
shipping delays, extending
returns and deals.
3. Be a Resource & Show You Can Help
92
Your agency partner
should be monitoring the
crisis-related searches
that are impacting your
business and provide your
content team with
direction on content
Create targeted content
that solves users’
problems without asking
anything else in return.
4. The Freemium Model Still Works
93
Being a resource also means getting content to
consumers for free or reduced cost. This method still
stands and many brands are leveraging this by
providing free content to help consumers get through
the crisis.
5. Think Virtual
94
So many in-person businesses have had to pick up
and “Go Virtual” so to speak.
Whether it’s the restaurant offering online cooking
classes or the boutique fitness gym providing Zoom
workouts, there is a large opportunity to create new
product avenues solely for online audiences.
Online content can continue to engage users
during this time.
6. Make Educating & Entertaining a Priority
95
During troubled times,
consumers are looking for more
than concern. They also want to
feel better about the state of
things. While your brand can’t
change things, it can entertain
and provide audiences with
memorable content.
Create content that speaks to
the current crisis but in ways
that are more positive and
engaging. Interactives,
gamification and social media
challenges are welcome.
7. Now is The Time to Go Live
96
In a recent survey from Hubspot,
54% of respondents said they
preferred to see video content
from the brands/businesses.
Zoom. Instagram & Facebook
Live. Crowdcast. HouseParty.
People want connection and
providing them information in
video will foster engagement that
can be sustained once we’re
safely able to leave our homes.
8. Sell Gently & With Intention
97
This is hard on consumers and
businesses alike, including yours.
So calls to action and sales
should be qualified and tonally
should speak to the great benefit
that your product/service offers.
If your delivery service is still
reliable at this time, promote that
advantage. If you are offering
discounts for existing customers
during this economic downturn,
let your customers know. Sales
and deals make great offers
during times of income insecurity
and great needs.
9. Lead with Empathy
98
Many millennials are looking to
brands to see how they handle
the crisis.
We’ve talked a lot about showing
empathy in communications and
honestly, so many companies are
showing solidarity with essential,
furlough and laid-off workers.
Content marketing is a great way
to get your message across while
building trust with audiences, no
matter the current situation.
On Measurement
As always brands should keep a strategic long term view, but the focus during the pandemic needs to be on short term
wins. KPIs will need to be adjusted to reflect that. For instance, conversions tied to offline activities are no longer relevant. 99
HOW TO CHANGE YOUR APPROACH
CONTENT IDEAS
100
Content Ideas: Travel & Hospitality
Industry & Behavior Change: The travel and hospitality has been
grounded. Global travel has been prohibited to and from most countries
Emerging Trends: flight cancellations, when will it be safe to travel,
travel restrictions
Content Ideas:
● Should I Travel Now? Quiz: Help travelers determine if they
should travel at the moment. Perfect for emergency travelers
● Where Should I Travel When the World Opens?: Done with great
sensitivity, this piece can help consumers think of future trips
and educate them on those places.
● How to Turn Your Home into a Hotel: A guide to hotel living
● Plan My Next Escape Guides: Travel guides with virtual tours,
video and destination information
● # Hotels Housing Medical Staff During the Pandemic: Which
hotels around the world are doing good during this difficult time?
101
Content Ideas: Personal Finance
Industry & Behavior Change: A fear of stability of the financial
systems and a renewed focus on gold, silver prices, and blue-chip
stocks is replacing interest in banks and lesser-known stock
prices.
Emerging Trends: gold prices, silver prices, life insurance, [blue
chip stock names], life insurance, mortgage, global recession
Content Ideas:
● What is Different About This Recession?: Help consumers
understand how this recession differs from the 2008
recession.
● How to Invest During a Downturn: Investors want to
understand how to protect their wealth and shift their
investments
● Refinancing In the Time of Corona: This could be a data
visualization or Interactive that tracks the volatility of
mortgage rates and whether homeowners should refinance. 102
Content Ideas: Fashion & Retail
Industry & Behavior Change: People can no longer shop in-store;
Online searches are primarily around essentials, activewear and
loungewear
Emerging Trends:grocery delivery, essential items, comfortable work
from home clothes, loungewear
Content Ideas:
● Essential Shopping List: Brands can help eliminate essential
confusion with a handy guide on what to shop for
● Way Past Prime: “# Days Until Your Delivery” Counter:
Delivery is delayed, keep your customers in the loop
● Build Your Work From Home Wardrobe Challenge: Work with
influencers to create content around showcasing the best
work from home styles. Bonus: Host a HouseParty Runway
show
103
Content Ideas: Fitness
Industry & Behavior Change: Gyms are closed and close
outdoor activity is discouraged. Even people who can’t
afford a $3,000 bike are working out from home
Emerging Trends: at home fitness, workout videos, boutique
fitness equipment
Content Ideas:
● Small Space Fitness Calculator: Like tiny homes but
for working out
● Personal Trainer Quiz: Help consumers build their
own workout routines
● Weird Object Workout Guide: At home replacements
for standard workout equipment
● Walking Guide: Walking is still the best exercise. How
many steps burn calories? How many trips up your
stairs equal a 3-mile run?
104
Content Ideas: Food and Drink
Industry & Behavior Change: Restaurants and bars are closed.
Grocery shopping and food delivery has exploded
Emerging Trends: food delivery, grocery delivery, stores open near
me
Content Ideas:
● Your Burrito is Essential! Tip your Delivery Person: For
every tip shoppers make, delivery services can match to
encourage tipping these essential workers.
● Modern Store Locator Pages: these standard pages of
brick-and-mortar stores can feature updated hours of
operation, safety mask information, inventory shortages, etc
● Dining Out @ Home Guide: How to turn your home into a
restaurant with serving tips
105
Content Ideas: Automotive
Industry & Behavior Change: Oil prices are in the tank. Production
has ceased. People are not driving or buying cars.
Emerging Trends: how can oil prices go negative, is COVID
affecting car insurance rates, new car deals, online auto sales,
auto repairs
Content Ideas:
● Dream Car Simulator: This gamification would simulate the
open road for users looking to feel the wind in their hair
from their living room sofa
● # Auto Companies Manufacturing Ventilators: Assembly
lines to rescue. This piece would highlight the amazing
efforts from auto manufacturers in the fight against
coronavirus.
● Report: Global Impact of Fewer Cars: What’s the upside?
This report could show how fewer cars on the road is
reducing emissions and helping the planet. 106
Content Ideas: Tech
Industry & Behavior Change: Everyone is online and
videoconferencing. The supply chain has stopped. 5G adoption is
picking up
Emerging Trends: telehealth, virtual physicians and diagnosis,
teleconferencing, fitness technology, smart cities
Content Ideas:
● How Connected Is the World?: An interactive map of the
Internet access and stability around the world.
● The Case for Work From Home: An infographic outlining how
teleconferencing is changing business. How will its ongoing
adoption benefit businesses? What technology will drive it?
● # Tech Solutions to Everyday Tasks: Since running errands is
discouraged (save for essentials) this list could provide tech
alternatives to your weekend outings.
107
Content Ideas: Media & Entertainment
Industry & Behavior Change: Trolls World Tour is projecting $80Mil
release week. The Tonight Show is live from Jimmy Fallon’s home.
DJs are dominating Instagram Live. Netflix and Disney + are our
new lifestyle.
Emerging Trends: new netflix movies, disney world coronavirus,
quarantine binging, fun things for kids, virtual tours
Content Ideas:
● # Video Games to Help You Socialize while in Quarantine:
What true gamer doesn’t have a headset. Here are the top
games for playing together
● Lego Challenge: Leveraging pre-existing Lego Academy
videos, Lego could host a “Built At Home” challenge for
social media.
● Movie Theater Popcorn: With movie-theaters closed, people
still want the theater experience. Provide recipes for theater
quality snacks & crowdsource consumers favorite snacks.
Butter, anyone?
108
MARKETING IN A POST COVID-19 WORLD
MARKETING IN A POST
COVID-19 WORLD
COVID-19 did not create long
term demand for things specific
to the pandemic, it just expedited
the rise of those serving current
needs the best.
Marketing in a Post COVID World
● https://www.pymnts.com/news/retail/2020/amazon-stock-surges-during-covid-19/
● https://www.semrush.com/blog/market-winners-losers-coronavirus/
● https://www.cnn.com/2020/03/23/tech/instacart-hiring/index.html 110
Marketing in a Post COVID World
111
Digital shopping will eat away
at most brick-and-mortar sales
and your brand better be ready.
https://www.businessinsider.com/stores-closing-in-2020-list-2020-1
Marketing in a Post COVID World
https://www.bbc.com/news/technology-52340651
https://www.telegraph.co.uk/news/2017/09/27/jobs-risk-automation-according-oxford-university-one/
Automation was on the rise before.
Incentives to decrease worker
dependency for companies will now
be at an all time high.
Marketing in a Post COVID World
113
Working from home
may become the
new norm for many.
How will you serve
this new market?
Marketing in a Post COVID World
https://www.cnbc.com/2020/04/16/coronavirus-crisis-could-pave-the-way-to-a-universal-basic-income.html
A whole new class of consumer may sprout
after the crisis due to the combination of
automation, unemployment, and
government stimulus payments. What will
this new audience want?
CLOSING REMARKS
115
The world has changed irrevocably.
116
Action:
Capitalize on the drops
in CPC and CPM
Action:
Make the Case to
Focus on Video and
Search
Action:
Tighten up your
email programs
117
Problem:
You need to make
marketing budget cuts
Action:
Survey your
customer base.
118
Problem:
Your market
segmentation is
invalidated by the
pandemic.
Action:
Review emerging search
terms
Action:
Launch new content that
aligns with needs
Action:
Revisit your approach to
measurement
119
Problem:
You don’t know exactly
what people need
Action:
Audit your content
across channels
Action:
Update that content
to reflect your new
stance
120
Problem:
You may have
content out there
that is tone deaf
THANK YOU / Q&A
Genessee Rodriguez
Market Research
Analyst
Aleks Shklyar
SEO
Engineer
Mike King
Founder of
iPullRank
Fajr Muhammad
Manager of
Content Strategy
Nathan Turner
Marketing
Operations Manager
Zhenyuan Wang
Market Research
Analyst
iPullRank is an agile, results-focused digital marketing agency
specializing in SEO, Content Strategy, Solutions Architecture,
Marketing Automation, Social Media, Measurement and
Optimization. We are based in New York City and work with local
and international clients to create work we can be PROUD of.
For more insights on the future of SEO, take a look at our 5 SEO
predictions for 2020, read why investing in SEO is still important in
a recession, or contact iPullRank for expert SEO advice on how
to reach your business goals.
ABOUT
Get in touch at https://ipullrank.com

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Marketing in the Age of COVID-19

  • 1.
  • 2. ● Introduction ● Environmental Implications ● Producer Implications ● Consumer Implications ● Marketing Channel Implications ● How to Change Your Approach ● Key Opportunities ● Closing Remarks 2
  • 4. Coronavirus - maybe Cardi B meme? 4
  • 5. Coronavirus - maybe Cardi B meme? 5
  • 6. Live from New York, it’s Wednesday Afternoon Live! 6 Welcome to the Marketing in the Age of COVID-19 webinar.
  • 7. Your Cast You’ll get to meet the rest of these folks as we go. Crowdcast only allows four people on the screen at a time. 7 Genessee Rodriguez Market Research Analyst Aleks Shklyar SEO Engineer Mike King Founder of iPullRank Fajr Muhammad Manager of Content Strategy Nathan Turner Marketing Operations Manager
  • 8. We’re a digital marketing agency based in NYC focused primarily on Content Strategy, SEO and everything it takes to do those things effectively. 8 In case this is your first time meeting iPullRank
  • 9. Enough About Us, Let’s Get Into What We Came For 9
  • 10. Before we get into the data and insights... Source: https://www.thinkwithgoogle.com/consumer-insights/coronavirus-retail/ & https://www.thinkwithgoogle.com/intl/en-cee/insights-trends/research-data/coronavirus-needs/ 10
  • 11. Let’s establish the context 11
  • 13. China is the world’s biggest exporter 13
  • 14. 14 We imported $446B from China last year The United States is heavily dependent on finished and unfinished goods from China to support goods and services that are sold here. Everything from Wine & Liquor to Communication & Equipment.
  • 15. 15 Retailers Expect Production Delays & Inventory Shortages While Being Concerned About Consumer Confidence During the COVID-19 Outbreak With all supply chains going through China, companies have expected that there would be production issues and how that would impact consumer confidence.
  • 16. Upwards of 40% of Brands are Experiencing Shipping Delays 16 Supply chains are being impacted and retailers cannot fulfill product with the previous speeds. Source: Klaviyo
  • 17. Only 28% say they are Less Likely to Order Products Online 17 Source: iPullRank COVID-19 Consumer Marketing Survey
  • 18. Consumer Confidence is down to Nine Year Lows Consumer are more pessimistic about the economy than they have been since the 2008 financial crisis. This will yield further contraction in the economy as people have become less likely to spend frivolously.
  • 19. 19 Supply and Demand is Struggling for Equilibrium As an example the airline industry has struggled to find a new equilibrium and has had to drop supply and make cuts to accommodate the dramatic losses in demand.
  • 20. Now that China is on the road to recovery, supply chains are opening back up and D2C companies on Shopify are popping up to match the demand. 20 D2C Companies Are Ramping Up as China Recovers
  • 21. 21 Advertising Costs are Down Dramatically Ad costs on Facebook and Instagram are down because brands are pulling out of the auction. Anecdotally, this is true of Google Ads as well. This is a huge opportunity for strategic brands that can weather the storm.
  • 22. After years of job growth, people are losing the jobs at a rapid clip. Experts predict that unemployment may rise to 13%. Source: Bureau of Labor Statistics Unemployment is Rising at an Alarming Rate
  • 23. 23 There is No Real Indication of when the Pandemic will End Morgan Stanley’s research suggests an aggression timeline of a vaccine being a year out.
  • 24. ””If the past is any indicator, the world won’t have a coronavirus vaccine for more than a year, probably longer. The mumps vaccine—considered the fastest ever approved—took four years to go from collecting viral samples to licensing a drug in 1967. Source: https://www.nationalgeographic.com/science/2020/04/why-coronavirus -vaccine-could-take-way-longer-than-a-year/
  • 25. The world as we know it has become a precarious place.
  • 27. Source: Influencer Marketing Hub 27 69%69%of Brands Expect They Will Decrease Ad Spend in 2020
  • 28. 28 Brands are currently in a wait-and-see pattern with respect to slashing their advertising budgets more dramatically for future quarters. We anticipate a much bigger trend of cuts to come. Ad Spending Has been Cut for Q2
  • 29. 29 All other major channels are seeing significant cuts. Paid Search is net zero suggesting that brands are more focused on campaigns that yield more a direct response. Brands Still See the Most Value in Search
  • 30. 30 Recessions Favor the Prepared Companies that strategically invest during a downturn see a 14% improvement in profit over their competitors after the upswing.
  • 31. ””Companies that ranked among the eventual winners, by contrast, moved deliberately to capture opportunities before the recession. While they focused intensively on cost transformation, they also looked beyond cost. Think of a recession as a sharp curve on an auto racetrack—the best place to pass competitors, but requiring more skill than straightaways. The best drivers apply the brakes just ahead of the curve (they take out excess costs), turn hard toward the apex of the curve (identify the short list of projects that will form the next business model), and accelerate hard out of the curve (spend and hire before markets have rebounded). Beyond the Downturn: Recession Strategies to Take the Lead https://www.bain.com/insights/beyond-the-downturn-recession-strategies -to-take-the-lead/
  • 32. Companies that are increasing are focused on TV, Paid Digital, Video and SEO Brands that are increasing their efforts are doing so primarily in video driven channels and SEO. Source: https://www.wyzowl.com/coronavirus-marketing-statistics/
  • 33. Many brands are contracting. Well-positioned brands are using this as an opportunity to get out in front of the competition through direct response channels.
  • 35. The “New Normal” Weighs Heavy on Us All As a result, all pre-existing market segmentation is largely invalid due to the pandemic’s impact on consumer behavior.
  • 36. Only three weeks apart, the levels of impact on Americans’ daily lives continue to surge. COVID-19 Impact on Daily Life
  • 37. 22% of Americans look for COVID-19 info several times a day
  • 38. People are Distracted by News about the Pandemic On Average Users Are Spending 5 Seconds More On Coronavirus Related Articles
  • 39. More people are seek news from credible sources Source: https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-use.html?referringSource=articleShare 39
  • 40. More People Are Going To The CDC For Up To Date Information On Covid-19 Source: https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-use.html?referringSource=articleShare 40
  • 41. Users are spending more time on social and video Source: https://www.nytimes.com/ interactive/2020/04/07/tec hnology/coronavirus-inter net-use.html?referringSo urce=articleShare 41
  • 42. Users are spending more time messaging and connecting Source: https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-use.html?referringSource=articleShare 42
  • 43. Usage of videoconferencing is up dramatically Source: https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-use.html?referringSource=articleShare 43
  • 44. Gaming and social entertainment have gained while sports media has lost out Source: https://www.nytimes.com/interactive/2020/04/07/technology/coronavirus-internet-use.html?referringSource=articleShare 44
  • 45. 45 For what reasons have you left the house? Over 95% of consumers have a shelter-in-place policy in their city/state.
  • 46. Changes in Consumer Behavior 46 Coronavirus is introducing a new generation of shoppers to stock-up and buy-in-bulk shopping.
  • 48. Supermarkets, Media and Retail Sites are Winning
  • 49. Time Spent Per Session by Site Type Week Ending 3/22
  • 50. People are Spending more Quality Time on the web General site traffic, time and pages per session as well as transactions are up.
  • 51. 51 Americans Have Adopted New Digital Activities, Particularly High-income HHs, Gen Z, And Millenials
  • 52. Survey Objective: To better understand our rapidly changing consumer landscape, we conducted a survey to segment new audiences that have emerged in the US during the COVID-19 pandemic. These audiences have been segmented with consideration to demographics and current household behaviors, consumer behaviors, and political beliefs. Methodology: Our survey was conducted among N=559 US adults aware of COVID-19 sampled and weighted to be representative of the American population. *Testing was conducted at a 95% confidence interval with an effective base of 385 participants for statistical calculations and a 5% margin of error. 52 When the economy re-opens, will you feel safe to immediately return to work?
  • 53. COVID-19 Proto-personas My job is to provide people with what they need even if that means putting myself at risk. That doesn’t mean I don’t want content created for people like me. I want to be able to engage with short video content and quick information I can get on the go. 53 I’m lucky to continue working during these times, but with video conferences taking up most of my day, I have a hard time leaving my house to get what I need and many grocery delivery services are not available for me. I’m glad I have streaming services to keep me inspired and occupied. I’m facing a very difficult time in my life and don’t know how much longer I can keep taking care of myself. I haven’t been able to visit my family, but we have been able to chat through video. I hope my circumstances don’t further affect contact with my loved ones. Essential workers Non-essential workers Unemployed
  • 55. There do not appear to be high levels of disparity in optimism across generations, indicating changes in consumer behavior may not be drastic post COVID-19. Levels of Optimism
  • 56. The Economic Outlook is Bleak 59% of those polled indicated that the economy will likely take years to recover and 48% of adults expecting a recession.
  • 57. Video Streaming is Up 39-55.62% The demand for video content has increased suggesting that brands should consider their own video content as a mechanism for reaching people during these times.
  • 58. Consumer activity suggests that users are looking to connect with other people or otherwise escape from their circumstance and video is the primary content type they are using to do it.
  • 60. Some commercials and online advertisements are mistimed. Brands Are Being Tone Deaf Corona’s hard seltzer ad on the beach and GEICO’s “perfect high-five” commercial were greatly mistimed. 60
  • 61. Brands Are Being Tone Deaf Many brands are not being unique. Source: https://youtu.be/vM3J9jDoaTA 61
  • 62. Brands That Are Approaching This Correctly 62 Brands like Nike and Chipotle have taken the approach to help entertain. JP Morgan ran an ad using Zoom, showing they are going through the same WFH issues everyone else is.
  • 63. Brands That Are Approaching This Correctly https://online-learning.harvard.edu/catalog/free https://academy.moz.com/ Others like Moz and Harvard are offering free online classes during this time. 63
  • 64. MARKETING CHANNEL IMPLICATIONS HOW CHANNELS HAVE CHANGED
  • 65. Conversion Rate Conversion Rates are up 21% for e-commerce sites over Pre-COVID-19 times. Source: https://www.bouncex.com/covid-19/ 65
  • 66. Changes in Open Rates Open Rates are up 40% over Pre-COVID-19 times. Source: https://www.bouncex.com/covid-19/ 66
  • 67. Changes in Paid Media CPM drop to 81 cents from highs of nearly $2 67
  • 68. Ads with Human Interaction are Down 68 Less social ads feature images or videos with human interaction. 27%27%
  • 69. 69 Source: Influencer Marketing Hub 74%74%Of Respondents are Posting Less on Their Company Social Accounts at Present
  • 70. Changes in Social Activity Weekly time spent on apps has increased 20% YoY and TikTok world domination is not letting up. More people are on messaging apps and streaming continues to grow. Mobile continues to have market share (54.45%). At Home Fitness app downloaded have surged nearly 40% with apps like Nike Training Club and Peloton offering free trials. 70 Source: https://www.appannie.com/en/insights/market-data/at-home-fitness-apps-in-demand-coronavirus/
  • 71. 71 Source: Influencer Marketing Hub 34%34%Of Respondents Have Shifted Social Time From Instagram to Twitter 71
  • 72. Google Shopping is Now Free Source: https://blog.google/products/shopping/its-now-free-to-sell-on-google/
  • 73. Search is still the only channel where we get real-time intent. It’s the best way to know what people need as a result of the pandemic.
  • 74. Look for Emerging Questions in Search Console Reviewing your question focused queries from the past 28 days will give you a good sense of emerging topics your customers are looking for.
  • 75. Changes in Search Demand Our friends at Advanced Web Ranking generated a tool to help identify trends in search demand https://www.advancedwebranking.com/search-demand/
  • 76. Changes in Search Demand In the food and drink industry, search demand has shifted dramatically in the past few months.
  • 77. Changes in Search Demand The same is true for Bars near me and Alcohol delivery.
  • 78. Changes in Search Demand Work from home technology, like video conferencing, home workouts, and online learning have all increased. 78
  • 79. Changes in Search Demand 79 Streaming services like Amazon Prime Video and Hulu have seen increases, but not as great as Netflix. Netflix stock price has increased by more than $100 per share since the start of 2020.
  • 80. Online shopping has also gained momentum from the stay-at-home orders, a trend that could lead to local vendors ramping up their online order capabilities even after COVID-19. Restaurant delivery services, like Grubhub and Uber Eats, have also seen tremendous growth. Coupled with their existing popularity, these services are likely to continue growing. Changes in Search Demand 80
  • 81. Emerging opportunities 81 With a lot of employees working from home, video content has grown even more than expected in 2020. Ina Garten’s Quarantine Cosmopolitan video went viral.
  • 82. Emerging opportunities 82 Utilize Schema markup as well to get Videos, Product listings, COVID-19 Announcements, FAQs, Q&A, and more in rich snippet results.
  • 83. HOW TO CHANGE YOUR APPROACH 83
  • 84. Brands need to revisit their core digital marketing strategy with context and empathy in mind.
  • 85. Any market segmentation you’re working off of is now invalid and needs to be revisited.
  • 86. People are gravitating towards Search and Video. That’s where you should focus on your efforts.
  • 87. Be sure that you don’t have brand messages out there that contradict your new position.
  • 88. Content Strategy: Auditing Every good strategy begins with an audit of what currently exists. Start by asking yourself these questions: Does your brand have COVID-19 response ready? What COVID-19 related queries specific to your industry can you answer? Are you currently addressing consumer concerns in FAQs or COVID-19 related landing pages? What currently exists on your site that is no longer relevant? Or tone deaf? What products/services can you promote that directly tie into consumers’ current needs? 88
  • 89. Content Strategy: Planning & Execution 9 Ways to Pivot: 1. Make Room to Go Off Script 2. Address Customer Concerns 3. Be a Resource & Show You Can Help 4. The Freemium Model Still Works 5. Think Virtual 6. Make Educating & Entertaining a Priority 7. Now is Time to Go Live 8. Sell Gently & With Intention 9. Lead with Empathy
  • 90. 1. Make Room to Go Off Script 90 Consumers are distracted and they are expecting to find answers and information. Make space in your production calendar to stand up a vetted response. This needs to be a piece of content consumers can return to again and again that displays how your company is affected, but also how it’s handling things.
  • 91. 2. Address Consumer Concerns 91 Providing easily accessible announcements, resources & updates will go a long way in maintaining clear communication and maintaining trust with existing and potential customers These updates can be formatted for web, email and social media and should effectively address consumer concerns such as shipping delays, extending returns and deals.
  • 92. 3. Be a Resource & Show You Can Help 92 Your agency partner should be monitoring the crisis-related searches that are impacting your business and provide your content team with direction on content Create targeted content that solves users’ problems without asking anything else in return.
  • 93. 4. The Freemium Model Still Works 93 Being a resource also means getting content to consumers for free or reduced cost. This method still stands and many brands are leveraging this by providing free content to help consumers get through the crisis.
  • 94. 5. Think Virtual 94 So many in-person businesses have had to pick up and “Go Virtual” so to speak. Whether it’s the restaurant offering online cooking classes or the boutique fitness gym providing Zoom workouts, there is a large opportunity to create new product avenues solely for online audiences. Online content can continue to engage users during this time.
  • 95. 6. Make Educating & Entertaining a Priority 95 During troubled times, consumers are looking for more than concern. They also want to feel better about the state of things. While your brand can’t change things, it can entertain and provide audiences with memorable content. Create content that speaks to the current crisis but in ways that are more positive and engaging. Interactives, gamification and social media challenges are welcome.
  • 96. 7. Now is The Time to Go Live 96 In a recent survey from Hubspot, 54% of respondents said they preferred to see video content from the brands/businesses. Zoom. Instagram & Facebook Live. Crowdcast. HouseParty. People want connection and providing them information in video will foster engagement that can be sustained once we’re safely able to leave our homes.
  • 97. 8. Sell Gently & With Intention 97 This is hard on consumers and businesses alike, including yours. So calls to action and sales should be qualified and tonally should speak to the great benefit that your product/service offers. If your delivery service is still reliable at this time, promote that advantage. If you are offering discounts for existing customers during this economic downturn, let your customers know. Sales and deals make great offers during times of income insecurity and great needs.
  • 98. 9. Lead with Empathy 98 Many millennials are looking to brands to see how they handle the crisis. We’ve talked a lot about showing empathy in communications and honestly, so many companies are showing solidarity with essential, furlough and laid-off workers. Content marketing is a great way to get your message across while building trust with audiences, no matter the current situation.
  • 99. On Measurement As always brands should keep a strategic long term view, but the focus during the pandemic needs to be on short term wins. KPIs will need to be adjusted to reflect that. For instance, conversions tied to offline activities are no longer relevant. 99
  • 100. HOW TO CHANGE YOUR APPROACH CONTENT IDEAS 100
  • 101. Content Ideas: Travel & Hospitality Industry & Behavior Change: The travel and hospitality has been grounded. Global travel has been prohibited to and from most countries Emerging Trends: flight cancellations, when will it be safe to travel, travel restrictions Content Ideas: ● Should I Travel Now? Quiz: Help travelers determine if they should travel at the moment. Perfect for emergency travelers ● Where Should I Travel When the World Opens?: Done with great sensitivity, this piece can help consumers think of future trips and educate them on those places. ● How to Turn Your Home into a Hotel: A guide to hotel living ● Plan My Next Escape Guides: Travel guides with virtual tours, video and destination information ● # Hotels Housing Medical Staff During the Pandemic: Which hotels around the world are doing good during this difficult time? 101
  • 102. Content Ideas: Personal Finance Industry & Behavior Change: A fear of stability of the financial systems and a renewed focus on gold, silver prices, and blue-chip stocks is replacing interest in banks and lesser-known stock prices. Emerging Trends: gold prices, silver prices, life insurance, [blue chip stock names], life insurance, mortgage, global recession Content Ideas: ● What is Different About This Recession?: Help consumers understand how this recession differs from the 2008 recession. ● How to Invest During a Downturn: Investors want to understand how to protect their wealth and shift their investments ● Refinancing In the Time of Corona: This could be a data visualization or Interactive that tracks the volatility of mortgage rates and whether homeowners should refinance. 102
  • 103. Content Ideas: Fashion & Retail Industry & Behavior Change: People can no longer shop in-store; Online searches are primarily around essentials, activewear and loungewear Emerging Trends:grocery delivery, essential items, comfortable work from home clothes, loungewear Content Ideas: ● Essential Shopping List: Brands can help eliminate essential confusion with a handy guide on what to shop for ● Way Past Prime: “# Days Until Your Delivery” Counter: Delivery is delayed, keep your customers in the loop ● Build Your Work From Home Wardrobe Challenge: Work with influencers to create content around showcasing the best work from home styles. Bonus: Host a HouseParty Runway show 103
  • 104. Content Ideas: Fitness Industry & Behavior Change: Gyms are closed and close outdoor activity is discouraged. Even people who can’t afford a $3,000 bike are working out from home Emerging Trends: at home fitness, workout videos, boutique fitness equipment Content Ideas: ● Small Space Fitness Calculator: Like tiny homes but for working out ● Personal Trainer Quiz: Help consumers build their own workout routines ● Weird Object Workout Guide: At home replacements for standard workout equipment ● Walking Guide: Walking is still the best exercise. How many steps burn calories? How many trips up your stairs equal a 3-mile run? 104
  • 105. Content Ideas: Food and Drink Industry & Behavior Change: Restaurants and bars are closed. Grocery shopping and food delivery has exploded Emerging Trends: food delivery, grocery delivery, stores open near me Content Ideas: ● Your Burrito is Essential! Tip your Delivery Person: For every tip shoppers make, delivery services can match to encourage tipping these essential workers. ● Modern Store Locator Pages: these standard pages of brick-and-mortar stores can feature updated hours of operation, safety mask information, inventory shortages, etc ● Dining Out @ Home Guide: How to turn your home into a restaurant with serving tips 105
  • 106. Content Ideas: Automotive Industry & Behavior Change: Oil prices are in the tank. Production has ceased. People are not driving or buying cars. Emerging Trends: how can oil prices go negative, is COVID affecting car insurance rates, new car deals, online auto sales, auto repairs Content Ideas: ● Dream Car Simulator: This gamification would simulate the open road for users looking to feel the wind in their hair from their living room sofa ● # Auto Companies Manufacturing Ventilators: Assembly lines to rescue. This piece would highlight the amazing efforts from auto manufacturers in the fight against coronavirus. ● Report: Global Impact of Fewer Cars: What’s the upside? This report could show how fewer cars on the road is reducing emissions and helping the planet. 106
  • 107. Content Ideas: Tech Industry & Behavior Change: Everyone is online and videoconferencing. The supply chain has stopped. 5G adoption is picking up Emerging Trends: telehealth, virtual physicians and diagnosis, teleconferencing, fitness technology, smart cities Content Ideas: ● How Connected Is the World?: An interactive map of the Internet access and stability around the world. ● The Case for Work From Home: An infographic outlining how teleconferencing is changing business. How will its ongoing adoption benefit businesses? What technology will drive it? ● # Tech Solutions to Everyday Tasks: Since running errands is discouraged (save for essentials) this list could provide tech alternatives to your weekend outings. 107
  • 108. Content Ideas: Media & Entertainment Industry & Behavior Change: Trolls World Tour is projecting $80Mil release week. The Tonight Show is live from Jimmy Fallon’s home. DJs are dominating Instagram Live. Netflix and Disney + are our new lifestyle. Emerging Trends: new netflix movies, disney world coronavirus, quarantine binging, fun things for kids, virtual tours Content Ideas: ● # Video Games to Help You Socialize while in Quarantine: What true gamer doesn’t have a headset. Here are the top games for playing together ● Lego Challenge: Leveraging pre-existing Lego Academy videos, Lego could host a “Built At Home” challenge for social media. ● Movie Theater Popcorn: With movie-theaters closed, people still want the theater experience. Provide recipes for theater quality snacks & crowdsource consumers favorite snacks. Butter, anyone? 108
  • 109. MARKETING IN A POST COVID-19 WORLD MARKETING IN A POST COVID-19 WORLD
  • 110. COVID-19 did not create long term demand for things specific to the pandemic, it just expedited the rise of those serving current needs the best. Marketing in a Post COVID World ● https://www.pymnts.com/news/retail/2020/amazon-stock-surges-during-covid-19/ ● https://www.semrush.com/blog/market-winners-losers-coronavirus/ ● https://www.cnn.com/2020/03/23/tech/instacart-hiring/index.html 110
  • 111. Marketing in a Post COVID World 111 Digital shopping will eat away at most brick-and-mortar sales and your brand better be ready. https://www.businessinsider.com/stores-closing-in-2020-list-2020-1
  • 112. Marketing in a Post COVID World https://www.bbc.com/news/technology-52340651 https://www.telegraph.co.uk/news/2017/09/27/jobs-risk-automation-according-oxford-university-one/ Automation was on the rise before. Incentives to decrease worker dependency for companies will now be at an all time high.
  • 113. Marketing in a Post COVID World 113 Working from home may become the new norm for many. How will you serve this new market?
  • 114. Marketing in a Post COVID World https://www.cnbc.com/2020/04/16/coronavirus-crisis-could-pave-the-way-to-a-universal-basic-income.html A whole new class of consumer may sprout after the crisis due to the combination of automation, unemployment, and government stimulus payments. What will this new audience want?
  • 116. The world has changed irrevocably. 116
  • 117. Action: Capitalize on the drops in CPC and CPM Action: Make the Case to Focus on Video and Search Action: Tighten up your email programs 117 Problem: You need to make marketing budget cuts
  • 118. Action: Survey your customer base. 118 Problem: Your market segmentation is invalidated by the pandemic.
  • 119. Action: Review emerging search terms Action: Launch new content that aligns with needs Action: Revisit your approach to measurement 119 Problem: You don’t know exactly what people need
  • 120. Action: Audit your content across channels Action: Update that content to reflect your new stance 120 Problem: You may have content out there that is tone deaf
  • 121. THANK YOU / Q&A Genessee Rodriguez Market Research Analyst Aleks Shklyar SEO Engineer Mike King Founder of iPullRank Fajr Muhammad Manager of Content Strategy Nathan Turner Marketing Operations Manager Zhenyuan Wang Market Research Analyst
  • 122. iPullRank is an agile, results-focused digital marketing agency specializing in SEO, Content Strategy, Solutions Architecture, Marketing Automation, Social Media, Measurement and Optimization. We are based in New York City and work with local and international clients to create work we can be PROUD of. For more insights on the future of SEO, take a look at our 5 SEO predictions for 2020, read why investing in SEO is still important in a recession, or contact iPullRank for expert SEO advice on how to reach your business goals. ABOUT Get in touch at https://ipullrank.com