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Welcome	
  to	
  Marcom	
  Zone	
  	
  
The	
  new	
  Solvay	
  Vietnam	
  Master	
  in	
  Marke7ng	
  &	
  Communica7on	
   	
  
ProfJP	
  Baeyens	
  May	
  2016	
  
1	
  
 
the	
  power	
  of	
  emo7ons	
  
hEps://www.facebook.com/proJp.baeyens	
  
hEps://proKaeyens.com/2016/05/08/the-­‐5-­‐sides-­‐of-­‐the-­‐new-­‐marke7ng-­‐
pentagon/	
  
	
  	
  
	
  	
  
	
  
marke7ng	
  	
  
in	
  post-­‐modern	
  society	
  	
  	
  
ProfJP	
  Baeyens	
  May	
  2016	
  
2	
  
 	
  
MARKETING	
  ?	
  
classical	
  marke7ng	
  is	
  like	
  classical	
  music...it	
  can	
  
be	
  beau7ful	
  but	
  nobody‘s	
  listening	
  to	
  it...	
  
	
  	
  
3	
  
 WHY	
  MARKETING	
  SHOULD	
  
CHANGE	
  !	
  
	
  
the	
  Y	
  genera7on	
  	
  
crea7ng	
  new	
  models	
  redefining	
  poli7cal,	
  
economical,	
  cultural	
  and	
  educa7onal	
  power	
  
structures	
  	
  	
  	
  
	
  
digitality	
  	
  
allows	
  people	
  to	
  manipulate	
  virtually	
  every	
  
aspect	
  of	
  the	
  media	
  environment	
  
	
  
change	
  	
  
has	
  become	
  the	
  status	
  quo.	
  	
  
	
  
	
  	
  
POWER	
  TO	
  THE	
  PEOPLE	
  !	
  
John	
  Lennon	
  
ProfJP	
  Baeyens	
  May	
  2016	
  
4	
  
Traditional models
are dying !
BANKING	
  
ADVERTISING
AIRLINES
TRANSPORT
MUSIC
MUSIC
	
  
FAMILY	
  
	
  
POLITICS	
  
TEACHING	
  
5	
  
consumers	
  and	
  business	
  customers	
  changed	
  
drama7cally	
  	
  
They	
  don’t	
  want	
  to	
  be	
  «	
  just	
  only	
  	
  sa7sfied	
  »,	
  
they	
  want	
  to	
  be	
  excited	
  !	
  
	
  	
  
	
  
ProfJP	
  Baeyens	
  May	
  2016	
  
6	
  
 	
  
Classical	
  marke7ng	
  is	
  based	
  
7	
  
demand	
  analysis	
  and	
  customer	
  understanding	
  	
  
have	
  been	
  driving	
  	
  the	
  marke7ng	
  industry	
  for	
  years	
  but	
  ….	
  
most	
  recent	
  successes	
  	
  come	
  from	
  	
  
market	
  crea7on	
  and	
  radically	
  new	
  ways	
  to	
  
imagine	
  value	
  chains	
  
some creative models you know…
or don’t know…
8	
  
§  extra-ordinary value: much more for lower or no price !
§  smarter value chain lowering costs dramatically
§  new rules of doing business: redefining industry, freemium
models,...
§  new cultures of doing business: open, wiki cultures
§  change in society: new visions, sharing, ...
What’s in
common ?
9	
  
 	
  
	
  
10	
  
	
  
They	
  all	
  propose	
  new	
  marke:ng	
  alterna:ves	
  	
  
to	
  the	
  	
  classical	
  demand-­‐based	
  marke7ng	
  
approaches.	
  	
  
RUNNING	
  	
  
THE	
  
MARKETING	
  
SHOW	
  
DIGITAL	
  
SUSTAINABLE	
  SOCIETAL	
  
CREATIVE	
   EXPERIENTIAL	
  
Marcom	
  Zone	
  
	
  	
  	
  	
  	
  territory	
  
marcom	
  zone	
  	
  
the	
  art	
  of	
  genera7ng	
  emo7onal	
  value
	
  
11	
  
	
  redesign	
  	
  
	
  your	
  marke7ng	
   	
  	
  
	
  around	
  a	
  powerful	
  idea	
  !	
  	
  
the	
  4	
  S	
  acid	
  test	
  	
  
strategic	
  	
  ?	
  
specific	
  ?	
  
superior	
  ?	
  
sustainable	
  ?	
  
	
  
	
  	
   KISS	
  or	
  	
  SPICE	
  ???	
  
	
  not	
  only	
  good	
  ideas…	
  
powerful	
  ideas	
  	
  
ProfJP	
  Baeyens	
  May	
  2016	
  
12	
  
 	
  
	
  
13	
  
CREATIVITY	
  MARKETING	
  
	
  	
  
building	
  emo7onal	
  
connec7ons	
  	
  
with	
  customers	
  	
  	
  
at	
  each	
  stage	
  of	
  the	
  marke7ng	
  
process	
  
	
  
CREATING	
  EXPERIENCES	
  
	
  
leading	
  them	
  to	
  become	
  	
  
«	
  brand	
  advocates	
  »	
  by	
  sharing	
  	
  
with	
  others	
  
	
  
marcom	
  zone	
  	
  
 	
  	
  
TRANSACTION	
  	
  
	
  	
  
	
  	
  
	
  	
  USAGE	
  
	

	
  	
  	
  RELATIONSHIP	
  
creative powerful ideas
3 stages of customer experience
3 levels of action
ProfJP	
  Baeyens	
  May	
  2016	
  
14	
  
Experien7al	
  Marke7ng	
  	
  	
  
What	
  should	
  you	
  care	
  for	
  ?	
  
	
  
1. Building	
  and	
  increasing	
  engagement	
  	
  
2. Increasing	
  	
  rela:onship	
  and	
  loyalty	
  	
  
3. Crea7ng	
  emo:on	
  and	
  memories	
  
4. Increasing	
  awareness	
  via	
  buzz	
  
5. Increasing	
  ac:on	
  desire	
  	
  
15	
  
Experien7al	
  marke7ng	
  aims	
  to	
  provide	
  consumers	
  with	
  compelling	
  
and	
  memorable	
  experiences	
  that	
  emo7onally	
  connect	
  them	
  to	
  a	
  
brand	
  each	
  7me	
  they	
  buy	
  a	
  product.	
  (Pine	
  and	
  Gilmore,	
  2002)	
  	
  
marcomland:	
  a	
  whole	
  new	
  MMCom.	
  
Why	
  ?	
  
	
  
Classical	
  marke7ng,	
  based	
  on	
  
demand	
  analysis	
  and	
  customer	
  
understanding,	
  has	
  been	
  driving	
  	
  the	
  
industry	
  for	
  years	
  but	
  ….	
  
	
  
most	
  recent	
  market	
  hits	
  come	
  
from	
  market	
  crea7on	
  and	
  
radically	
  new	
  ways	
  to	
  
imagine	
  supply	
  chains	
  
	
  
	
  (Airbnb,	
  Blabla	
  Car,	
  Google,	
  Grab,….)	
  	
  
16	
  
the job market is looking for a new
kind of leaders
So,	
  we’re	
  not	
  looking	
  for	
  students:	
  
We	
  want	
  Game	
  Changers	
  
who...	
  
Permanently	
  generate	
  ideas	
  
	
  Show	
  cri7cal	
  thinking	
  
	
  Are	
  open	
  to	
  others’	
  viewpoints	
   	
  	
  
Care	
  for	
  societal	
  concerns	
  
Move,	
  try,	
  do...differently
17	
  
Marcomland	
  now	
  
recrui7ng	
  future	
  game	
  
changers	
  	
  
	
  with...	
  
	
  an	
  open	
  mind,	
  loving	
  new	
  
approaches	
  to	
  life	
  and	
  culture	
  
	
  
a	
  solid	
  mo7va7on,	
  not	
  
afraid	
  of	
  working	
  day	
  and	
  night,	
  
as	
  a	
  true	
  professional	
  
	
  
a	
  flexible	
  intelligence,	
  being	
  
able	
  to	
  think	
  strategically	
  while	
  
having	
  a	
  strong	
  sense	
  of	
  the	
  
need	
  for	
  “down	
  to	
  earth”	
  
implementa7on	
  	
  
	
  
	
  and...ready	
  to	
  experience	
  
disturbing	
  situa7ons,	
  
unusual	
  approaches	
  and	
  
different	
  styles	
  
18	
  
 
marcomland	
  
What	
  kind	
  of	
  jobs	
  
aPer	
  ?	
  
	
  	
  
§  Become	
  brand	
  leader,	
  marcom	
  manager,	
  account	
  supervisor,...	
  	
  	
  	
  	
  	
  	
  	
  
in	
  top	
  rank	
  marke7ng	
  companies,	
  marcom	
  agencies,	
  Y	
  genera7on	
  
companies,	
  crea7ve	
  industries....	
  
§  Enter	
  a	
  digital	
  marke7ng	
  services	
  company	
   	
   	
   	
  	
  	
  	
  	
  	
  	
  	
  
as	
  a	
  	
  specialized	
  consultant,	
  account	
  manager,	
  business	
  developer,...	
  
§  Launch	
  your	
  own	
  startup	
  	
  	
  
§  Or	
  any	
  crea7ve	
  idea	
  you	
  might	
  have	
  J	
  
19	
  
Marcomland	
  offers	
  
	
  
§  Deep	
  understanding	
  and	
  
direct	
  prac:ce	
  of	
  the	
  marcom	
  
process	
  	
  	
  
§  Radically	
  new	
  ways	
  to	
  
imagine,	
  promote	
  and	
  sell	
  
products,	
  services,	
  ideas,	
  and	
  
experiences	
  	
  	
  
§  100%	
  foreign	
  experts	
  
§  	
  an	
  extensive	
  	
  discovery	
  week	
  
on	
  our	
  Brussels	
  campus	
  
(op7onal)	
  	
  	
  
20	
  
 
Welcome	
  to	
  Marcom	
  Zone	
  	
  
hEps://www.facebook.com/marcomzone/	
  
The	
  new	
  Solvay	
  Vietnam	
  Master	
  in	
  Marke7ng	
  &	
  Communica7on	
   	
  
ProfJP	
  Baeyens	
  May	
  2016	
  
21	
  
ANNEX
How to think of distinctive superior
ideas to light up your marketing
strategy ?
3	
  ways	
  for	
  you	
  to	
  think….	
  
22	
  
 
Be	
  the	
  indisputed	
  leader	
  in	
  something	
  
	
  	
  
23	
  
Product	
  category	
  	
  
Pres7ge	
  
Visibility	
  
Service	
  
Tradi7on	
  
Technology	
  
Customer	
  friendliness	
  
Entertainment	
  
….	
  
	
  
	
  	
  
	
  
	
  
	
  
	
  
Make	
  	
  it	
  s7ck	
  
to	
  your	
  name	
  
for	
  years	
  and	
  
years…	
  
Be	
  a	
  true	
  specialist,	
  focus	
  on	
  your	
  niche	
  
and	
  make	
  your	
  customers	
  love	
  you	
  !	
  	
  
24	
  
	
  	
  
	
  
	
  	
  
	
  
	
  
	
  
ProfJPBaeyensMay
2016
Change the rules in your business
CREATE your NEW business model
Look	
  for	
  a	
  Blue	
  Ocean	
  
	
  
•	
  extend	
  market	
  boundaries	
  
	
  
•	
  make	
  compe77on	
  irrelevant	
  
	
  
•	
  create	
  	
  «	
  extra-­‐ordinary	
  »	
  value	
  	
  
www.blueoceanstrategy.com/	
  
25	
  

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Marcom Zone_experiential class Hanoi may 31,2016

  • 1.   Welcome  to  Marcom  Zone     The  new  Solvay  Vietnam  Master  in  Marke7ng  &  Communica7on     ProfJP  Baeyens  May  2016   1  
  • 2.   the  power  of  emo7ons   hEps://www.facebook.com/proJp.baeyens   hEps://proKaeyens.com/2016/05/08/the-­‐5-­‐sides-­‐of-­‐the-­‐new-­‐marke7ng-­‐ pentagon/             marke7ng     in  post-­‐modern  society       ProfJP  Baeyens  May  2016   2  
  • 3.     MARKETING  ?   classical  marke7ng  is  like  classical  music...it  can   be  beau7ful  but  nobody‘s  listening  to  it...       3  
  • 4.  WHY  MARKETING  SHOULD   CHANGE  !     the  Y  genera7on     crea7ng  new  models  redefining  poli7cal,   economical,  cultural  and  educa7onal  power   structures           digitality     allows  people  to  manipulate  virtually  every   aspect  of  the  media  environment     change     has  become  the  status  quo.           POWER  TO  THE  PEOPLE  !   John  Lennon   ProfJP  Baeyens  May  2016   4  
  • 5. Traditional models are dying ! BANKING   ADVERTISING AIRLINES TRANSPORT MUSIC MUSIC   FAMILY     POLITICS   TEACHING   5  
  • 6. consumers  and  business  customers  changed   drama7cally     They  don’t  want  to  be  «  just  only    sa7sfied  »,   they  want  to  be  excited  !         ProfJP  Baeyens  May  2016   6  
  • 7.     Classical  marke7ng  is  based   7   demand  analysis  and  customer  understanding     have  been  driving    the  marke7ng  industry  for  years  but  ….   most  recent  successes    come  from     market  crea7on  and  radically  new  ways  to   imagine  value  chains  
  • 8. some creative models you know… or don’t know… 8  
  • 9. §  extra-ordinary value: much more for lower or no price ! §  smarter value chain lowering costs dramatically §  new rules of doing business: redefining industry, freemium models,... §  new cultures of doing business: open, wiki cultures §  change in society: new visions, sharing, ... What’s in common ? 9  
  • 10.       10     They  all  propose  new  marke:ng  alterna:ves     to  the    classical  demand-­‐based  marke7ng   approaches.     RUNNING     THE   MARKETING   SHOW   DIGITAL   SUSTAINABLE  SOCIETAL   CREATIVE   EXPERIENTIAL   Marcom  Zone            territory  
  • 11. marcom  zone     the  art  of  genera7ng  emo7onal  value   11    redesign      your  marke7ng        around  a  powerful  idea  !    
  • 12. the  4  S  acid  test     strategic    ?   specific  ?   superior  ?   sustainable  ?         KISS  or    SPICE  ???    not  only  good  ideas…   powerful  ideas     ProfJP  Baeyens  May  2016   12  
  • 13.       13   CREATIVITY  MARKETING       building  emo7onal   connec7ons     with  customers       at  each  stage  of  the  marke7ng   process     CREATING  EXPERIENCES     leading  them  to  become     «  brand  advocates  »  by  sharing     with  others     marcom  zone    
  • 14.       TRANSACTION                USAGE        RELATIONSHIP   creative powerful ideas 3 stages of customer experience 3 levels of action ProfJP  Baeyens  May  2016   14  
  • 15. Experien7al  Marke7ng       What  should  you  care  for  ?     1. Building  and  increasing  engagement     2. Increasing    rela:onship  and  loyalty     3. Crea7ng  emo:on  and  memories   4. Increasing  awareness  via  buzz   5. Increasing  ac:on  desire     15   Experien7al  marke7ng  aims  to  provide  consumers  with  compelling   and  memorable  experiences  that  emo7onally  connect  them  to  a   brand  each  7me  they  buy  a  product.  (Pine  and  Gilmore,  2002)    
  • 16. marcomland:  a  whole  new  MMCom.   Why  ?     Classical  marke7ng,  based  on   demand  analysis  and  customer   understanding,  has  been  driving    the   industry  for  years  but  ….     most  recent  market  hits  come   from  market  crea7on  and   radically  new  ways  to   imagine  supply  chains      (Airbnb,  Blabla  Car,  Google,  Grab,….)     16  
  • 17. the job market is looking for a new kind of leaders So,  we’re  not  looking  for  students:   We  want  Game  Changers   who...   Permanently  generate  ideas    Show  cri7cal  thinking    Are  open  to  others’  viewpoints       Care  for  societal  concerns   Move,  try,  do...differently 17  
  • 18. Marcomland  now   recrui7ng  future  game   changers      with...    an  open  mind,  loving  new   approaches  to  life  and  culture     a  solid  mo7va7on,  not   afraid  of  working  day  and  night,   as  a  true  professional     a  flexible  intelligence,  being   able  to  think  strategically  while   having  a  strong  sense  of  the   need  for  “down  to  earth”   implementa7on        and...ready  to  experience   disturbing  situa7ons,   unusual  approaches  and   different  styles   18  
  • 19.   marcomland   What  kind  of  jobs   aPer  ?       §  Become  brand  leader,  marcom  manager,  account  supervisor,...                 in  top  rank  marke7ng  companies,  marcom  agencies,  Y  genera7on   companies,  crea7ve  industries....   §  Enter  a  digital  marke7ng  services  company                       as  a    specialized  consultant,  account  manager,  business  developer,...   §  Launch  your  own  startup       §  Or  any  crea7ve  idea  you  might  have  J   19  
  • 20. Marcomland  offers     §  Deep  understanding  and   direct  prac:ce  of  the  marcom   process       §  Radically  new  ways  to   imagine,  promote  and  sell   products,  services,  ideas,  and   experiences       §  100%  foreign  experts   §   an  extensive    discovery  week   on  our  Brussels  campus   (op7onal)       20  
  • 21.   Welcome  to  Marcom  Zone     hEps://www.facebook.com/marcomzone/   The  new  Solvay  Vietnam  Master  in  Marke7ng  &  Communica7on     ProfJP  Baeyens  May  2016   21  
  • 22. ANNEX How to think of distinctive superior ideas to light up your marketing strategy ? 3  ways  for  you  to  think….   22  
  • 23.   Be  the  indisputed  leader  in  something       23   Product  category     Pres7ge   Visibility   Service   Tradi7on   Technology   Customer  friendliness   Entertainment   ….                 Make    it  s7ck   to  your  name   for  years  and   years…  
  • 24. Be  a  true  specialist,  focus  on  your  niche   and  make  your  customers  love  you  !     24                  
  • 25. ProfJPBaeyensMay 2016 Change the rules in your business CREATE your NEW business model Look  for  a  Blue  Ocean     •  extend  market  boundaries     •  make  compe77on  irrelevant     •  create    «  extra-­‐ordinary  »  value     www.blueoceanstrategy.com/   25