Mapa Research provides a Tablet Banking Dashboard subscription service that monitors and benchmarks the tablet banking functionality and customer experience of select banks around the world. The quarterly service includes analysis, comparisons, and presentations to help subscribers identify opportunities, monitor competitors, and make strategic decisions. Mapa Research differentiates itself through its use of real customer accounts to test bank experiences, its focus solely on financial markets research, and insights from global offices.

1. Mapa Research reveal exclusive unrivaled competitor insight
Mapa Tablet Banking Dashboard

2. As the penetration of tablet devices and availability of tablet banking services offered by financial institutions both
increase around the world, we have released the Mapa Tablet Banking Dashboard. Providing insight from a carefully
chosen selection of banks with existing tablet applications that stand out from the crowd, this service will allow you to
keep abreast of global best practice, in both the public sites and within secure areas.
Mapa Tablet Banking Dashboard
Why subscribe to Mapa Dashboards?
Mapa Dashboards are central to
operations in marketing, strategic,
ecommerce and market research
departments in many institutions. They
allow clients to:
•Identify development opportunities
•Benchmark selected features against
key providers
•Monitor your competitors from a
single source of detailed independent
insight
•Create influential presentations and
reports
We show you the customer experience of your competitors
Areas monitored:
 Online and mobile functionality
 Online applications & application process
 Comparison tools and calculators
 Card registration process
 Customer support channels
 Card servicing features
 Loyalty schemes
 Sales and marketing

3. What is included in the Tablet Banking
Dashboard Service?
• Quarterly updates in a pdf format, with
visualisation of new updates and
innovations
• Tablet Functionality matrix
• Consultant-led presentations of each
update at clients’ offices
• News alerts to keep you informed in
between updates
Exclusive competitor insight from secure sites
Banks we monitor:
3

4. What makes Mapa Research different?
With the support of our Mapa people and processes you are guaranteed to make
the right decisions
Real World Data
Over the past 10 years Mapa
Research have built a portfolio
of 200+ real international bank
accounts that we manage and
use as if we are real customers
of each bank. This gives our
clients a unique view of their
competitors total customer
experience.
Digital Money Specialists
Mapa Research only conduct
research in Financial Markets, and
are independently owned. Our
clients are assured of the most in
depth, reliable and unbiased
insights to help support decision
making, understand best practice
and avoid being blind-sided by
latest industry developments.
Global Viewpoint of Best
Practices
Mapa Research have offices in
London, Edinburgh, Stockholm
and Melbourne that serve clients
from around the world. Our work
ranges from comparing local
banks to benchmarking financial
institutions in international
markets from the UK to Australia.

5. Other Subscription Services
Mapa Insight Series
Our Mapa Insight Series provide commentary
and screenshots to show global innovations in
digital money, on both public sites and secure
sites in over 15 countries.
Mapa Dashboards
Mapa Dashboards provide an ongoing
relationship that delivers insight on your
specific area of interest.
 Credit Cards (UK)
 Current Account Brochureware (UK)
 Investments (SWE)
 Digital Banking
 Internet Banking (AU)
 Internet Banking (SWE)
 Internet Banking (UK)
 Mobile and SMS Banking
 Mobile and SMS Banking (AU)
 Mobile and SMS Banking (SWE)
 Mortgages (UK)
 Personal Loans (UK)
 Savings (UK)
 SME Banking (UK)
 Tablet Banking
Report Schedule 2015
1. Tablet Banking Series – 7th edition: Lessons From Five
Standout Tablet Banking Apps
2. SME Banking: How to win share through successful
differentiation
3. Mobile Banking Series: State Of The Market 2015 –
Part 1
4. Under Attack: Assessing The Disruptive Threat In
Retail Banking
5. Building A PFM With Mass Market Appeal
6. Mobile Banking Series: State Of The Market 2015 –
Part 2
7. The Digitization Of The Branch
8. The Promise Of Wearables: An Internet Of Things In
Banking
9. An Engagement Banking Master Class
10. Digital Banking Security Insight Series, 4th Edition
11. Ten Things Digital Teams Should Do In 2016

6. Customised Services
Mapa Workshops
Become the customer with Mapa’s workshops.
We will bring the handsets and allow you to
navigate around the secure areas of your
competitors and market disruptors.
Mapa Consultancy
Tailored research with actionable
recommendations that allow you to
increase acquisition and retention.
We can respond to briefs or work with
clients to help define what the goals and
objectives should be.
Mapa Consultancy projects cover a wide
variety of topics. Examples of projects
completed include:
 Online customer communities
 Paperless services & incentives
 Initiatives to engage account holders
 Global best-in-class research
 International payment journeys
 Online tool offerings
 Online and mobile security solutions
 Digital registration & authentications

7. Mapa Consultancy and
Subscription Enquiries
Ross Methven
Director of Consultancy
ross.methven@maparesearch.com
Meaghan Johnson
Associate Director, Consultancy
meaghan@maparesearch.com
Alexander Hertzell
Senior Consultant (Nordics)
alexander@maparesearch.com
Mark Donohue
Regional Director (APAC)
mark.donohue@maparesearch.com
Management
Mark Pavan
Managing Director
mark@maparesearch.com
Ross Methven
Director of Consultancy
ross.methven@maparesearch.com
Mapa Research HQ
4th floor
101-102 Turnmill street
London
EC1M 5QP
Tel: +44 207 566 3940
www.maparesearch.com
International Offices
Asia Pacific
Mark Donohue
Regional Director
Tel: +61 419 132 492
mark.donohue@maparesearch.com
Nordic
Gustavslundsvägen 143 5tr
167 51 Stockholm
Sweden
Tel: +46 (0)8 509 074 05
nordics@maparesearch.com
UK Offices
The Watchtower
St Cuthbert's Churchyard
7A Lothian Road
Edinburgh
EH1 2EP
Tel: +44 (0)7710 305 112
ross.methven@maparesearch.com
Contact Details

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