David Mackin has over 15 years of experience in computer systems analysis and warehouse management software with a focus on systems applications, testing, training, and issue resolution. He has strong analytical, problem-solving, and collaborative skills. Notable accomplishments include creating training processes for 7 global customers and implementing testing on new phases of projects. He is proficient in Windows and Manhattan Associates warehouse management software.

1. DAVID MACKIN
2653 Townsend Blvd, Jacksonville, FL 32211 | H: 904-545-8174 | C: 904-545-8174 | david.mackin1211@att.net
Career Overview
Experienced Computer Systems Analyst with industryexperience in warehousing and supply chain.
Professionalexpertise includes systems applications, testing for new systems deployment and
application documentation for training.
Qualifications
Strong analyticalskills Excellent problem solvingskills
Strong collaborative skills Testing
Document management Relationship building
Training Systems implementation
Technical Skills
Skills Proficiency Total Years Last Used
Windows,Manhattan Associates experienced 12 December 2016
Warehouse Management software
Accomplishments
Created trainingprocesses for 7 globalcustomer's warehouse management operations.
Lead training for groups of employees for new warehouse management systems in existing
operations as wellas green field start up.
Resolved issues with packagingdiscrepancies and systems configuration to eleminate waste and
improve efficiencies
Implemented testingon new phases of 4 different customer businesses using existingwarehouse
management software in collaboration with customer's internalIT staff.
Work Experience
IT Solutions Analyst Aug 2004 to Dec 2016
CEVA LogisticsNA － Jacksonville,FL
Troubleshooted and resolved web application issues escalated from customer support and other
departments with a 100% success rate.
Served as operating system expert, providing technicalsupport for entire organization.
Partnered with EDI/B2B and Customer's IT department to address system outages.
Developed solutions by preparing and evaluating alternative workflow options.
Tested programs to validate results.
Assisted in the post-implementation troubleshooting of new applications and application upgrades.

2. First line support Operations Analyst for system errors working with onsite staff to resolve issues.
Lab Technician Oct 1992 to Dec 2002
VISTAKON－ Jacksonville,FL
Assessed and trained personnelfor promotion to cross-functionaloperations.
Operated all equipment throughout manufacturing process to back-fill.
Coordinated closely with qualitycontrolregarding products awaitingdispositions.
Coordinated preventative maintenance on existing and new production equipment, includingroutine
calibration.
Participated in the pilot program to train lab technicians in equipment maintenance
Developed new training programs and documentation for 5 departments.
Trained,developed and counseled employees to develop a high performingteam.
Established and adjusted work procedures to meet production schedules. Diligently maintained
safety and quality standards.
Education and Training
Electrical Engineering
Florida State College of Jacksonville －Jacksonville,FL,USA
3.25 GPA
Presidents List in two semesters.
Honors student.