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SENIOR IT INFRASTRUCTURE & Application MANAGEMENT PROFESSIONAL
“Offering over 12 years of rich IT experience in Production Support, Application
Management/Operations, Service Delivery, Project Management and Client
Engagements
Advanced expertise in appropriate identification, implementation and service
delivery/management of the cost-effective, high-performance technology solutions
Preferred Industry: IT, ITes Banking, Telecom, Retail, FMCG
PROFILE SUMMARY
Significant experience in applying the PMI's project management process and
implementing in the real time work environment to achieve the organizational goal.
Planning & building the Application Operations teams involving and understanding
the project scope and current operating methodologies, technology & products,
negotiating with clients/stake holders for finalizing Service Level Agreements,
outsourcing tasks then recruiting the correct resources and ensuring their
onboarding. Then ensuring the KA, trainings, primary and secondary operations, BAU
and then into managed service mode. Also assisted to Management in facilitating
successful mapping of business processes & transforming organizational practices
with focus on leveraging IT as a strategic tool.
Proficient in monitoring the on-going provisioning of Applications, Datacenter
systems, incident handling and management of IT systems across multiple locations.
Expertise in management of the entire service operations with extensive experience
Batch job process and scheduling in IBM Tivoli Workload Scheduler (TWS)
Administration, scheduling, Monitoring and automation. Also having technical
knowledge in other scheduling automation tools like Control M and Autosys.
Harnessed technology to make better business decisions, improve efficiency and
customer satisfaction.
ITIL Certified and PMP knowledge is contributed to the business and technology
vision and direction by influencing the strategies and monitoring execution of major
technology initiatives and drive the services with control. Experienced in the
Computers hardware with system administration in UNIX and Windows Operating
systems, networking in LAN/WAN administration. Results-proven, focused &
enterprising professional with a documented record of success in managing multi-
cultural, multi-ethnic and cross functional teams with set parameters to achieve
business goals.
BALASUBRAMANIAM.R
E-Mail: rbaalaa@gmail.com
Mobile + 91 – 9158987441
-Production Management & Services
-Application Operations & Management
-Infrastructure Management
-System/Tools Administration
-Process Re-engineering
-Service Delivery Management
-Project Management
-ITIL Process Management
-Stakeholder Management
-Leadership Excellence
2013 International Executive MBA in
Project Management in United Business
Institutes, Europe
1998 D.E.C.E: Diploma in Electronics &
Communication from N.L. Polytechnic,
Mettuppalayam, Coimbatore
 ITIL V2 & V3 Foundation Certified in IT
Infrastructure Services
 Attended the mandatory 35 hrs
classroom training for PMP
certification and planning for PMP
 IBM Certified Deployment
Professional Tivoli Workload
Scheduler (TWS) V8.5
 IBM Certified Specialist System p
Administration AIX
 Microsoft Certified Professional
(MCP) in Windows XP, Managing &
Maintaining Windows server 2003
and System Management Server 2003
(SMS 2003)
 ADCHMN: Advance Diploma in
Computer Hardware Maintenance
and Networking (1999) from SISI
Academy, Coimbatore
Date of Birth: 30
th
March 1980
Address: Flat No: 206, Ganraj Residency,
Lane No: 13, Tingre Nagar, Vishrantwadi,
Pune – 411032
Languages Known: English, Tamil, Hindi and
German (Beginner)
CORE COMPETENCIES
EDUCATION
CERTIFICATIONS
PERSONAL DETAILS

2.  Developing a framework for IT Operational excellence and Governance,
through the automation tools to improve the service delivery
effectiveness and efficiency in services management.
 Ensuring service delivery as per ITIL standard of the IT Applications and
Infrastructure of the organisation with the agreed SLA and KPI.
 Spearheading Application / IT Infrastructure Management, Disaster
Recovery, BCP, Service continuity, IT Service Management and People
Management.
 Studying the business goals /visions & aligned it with IT, and facilitating
decision making process for project sponsors.
 Recommending & implementing IT infrastructure requirement &
upgrades with the new tools and automation to improve overall
system performance and ensuring high level of application & system
availability.
 Building businesses, leading operations, working in multi-cultural
environment and delivering sustained profitability and growth in
dynamic conditions.
December 2013 to September 2015 Vodafone India Services Pvt. Ltd., Pune
Manager / Delivery Manager - Application Operations
Managing 33 member’s team in the various profiles of Monitoring (24/7),
Automation & TWS Batch job Scheduling and Admin, Ticketing Tool and
Operations team; ensuring the delivery of the service and day to day
operations to achieve the agreed SLAs and KPIs in the production environment.
 Executing as L3 role for the all TWS Admin and Batch job scheduling
related issues and queries
 Involved and implemented new projects in automation & TWS scheduling
environment for TWS MDMs, FTA and XA for the Installation and
configuration.
 Designing the batch process for the application team and implementing
from the development , testing and production environment.
 Ensuring the proper plan switch in all the markets, handling the major incidents and requests and fixing with proper
solution without backlogs
 Indentify the improvement areas / ideas and drive the initiatives from the lessons learned in the operations to fill the gaps.
 Implemented 5 process ideas and 3 automation ideas which is improved workload efficiency by 10% and saved the manual
effort time 15% in handling the incidents by the automated enhancement implemented in HPOVO and TWS tools.
 This implementations resulted in 1.5 FTE savings in a year and contributed in OPEX cost.
 Ensuring the day to day operation of incident , request and change management and handling the escalations.
 Ensure the team is delivering all the incidents and requests within the SLA with the agreed KPI.
 Having rich knowledge in IT automation tools HP orchestration ,HP BSM ,HPOVO, Remedy, Control M and Autosys and
worked in the integration project of SMC.
 Presenting the weekly and monthly reports to the managements and attending service operations review meeting.
 Handling the regular calls/meetings with the clients, projects, stakeholders and management teams.
 Having regular meeting with the team members to discuss the day to day operation queries, issues and team building
activities.
 Having periodic PD review meetings with the team members for the career progress.
Aug’10 to Dec’13 BARCLAYS Technology Centre India (BTCI).Pune
Technical Lead / Project Delivery Lead
 As a TWS consultant/SME in Barclays Information Services cluster, Performed as a SPOC for Batch job process and
scheduling
o TWS consultancy for project teams in project design & development phase itself for the ETL application batch jobs.
o Responsible for End to end support of batch implementation from SIT to LIVE and delivery of the project.
 Worked closely with Global TWS Infrastructure team for all TWS related issues and challenges and initiatives and with
CORE COMPETENCIES
WORK EXPEREINCE

3. project teams for solving their TWS related environmental challenges and achieve their goal.
 Coordinated with the development/project team and deployment team and Infrastructure team for the delivery of the
application.
 Developed and implemented the automated script in TWS RES sheet to reduce the manual effort which resulted in saving of
25% of time during the migrations.
 Participated in GIS innovation lab for newer versions of TWS installations and configuration and working with project teams
for batch optimization
 Organized regular Batch job process training to the support teams, project teams and new joiners
 Handled the ten peoples of change and ITIM team who is providing ETL implementations and ITIM support for BIS
supported workloads
 Ensures the access and space related requests for BIS workloads are delivered
 Motivated and took forward the CIPs to get implemented
 Ensured the project meets the entry level criteria and giving signoffs for next phase implementations
(SIT/UAT/OAT/LIVE/DR) & addressed the ongoing challenges and handling the escalations
Experience summary:
Mar’08 to Aug’10 WIPRO Technologies, Chennai Specialist
Jan’05 to Mar’08 CMC Ltd, A TCS Company Associate IT Engineer
Jul’03 to Jan’05 CMS Computers Ltd., Chennai Customer Engineer
Nov’99 to Jul’03 Zenith Controls & Systems Pvt. Ltd., Bangalore Customer Support Engineer
Jun’98 to Sep’99 City Electronics Pvt. Ltd., Coimbatore Engineer
Place: Pune (BALASUBRAMANIAM. R )
PREVIOUS WORK EXPEREINCE
 Coached staff from trainee level to team leaders on areas such as Batch job scheduling and TWS administration.
 Worked in Production control as a lead for the TWS Administration and Batch Job Scheduling of SAP/UNIX/WIN jobs which
includes 300 TWS Clients in Production & more than 500 Clients in other environments, including 9 TWS Masters
 Installation, configuration and upgrading of Tivoli Workload Scheduler v8.4 in Unix & Windows environments
 Monitoring the Data Centres for the distributed environment -Unix & Windows syetem events and taking action against them
as per the ITIL standard.
 Mainframe Console for the outstanding messages, Pending Units, SMF Dumps, Tape related Issues, Buffer Shortage, and
Spool Maintenance, Initiator issues, Console connectivity and other issues
 Console Monitoring for 22 Mainframe and SAP LPARS. Also performing IPL on all LPARS based Change management on every
month
 Batch Job/schedule submit, restart, cancel, hold, kill and Fencing the server in TWS distributed environment.
 Batch Job Demand, restarts, step restart, force complete, cancel and Hold in the CA7 scheduling tool in mainframe
environment.
 Worked in provisioning team for the Package Deployment from Production super node to software provisioning servers
across stores and ensure packages are successfully deployed to all clients
 Led the management of hardware and software throughout the organization including servers, employee desktops/laptops,
network / voice infrastructure, internal networks, peripherals, and wiring in entire campus and data centres.
 Handled the data centre - NOC, a new server room, network infrastructure, communication technology and presentation
rooms; handled different servers (Active Directory, DHCP, DNS, Exchange 2010, attendance and security systems and so on)
 Facilitated the successful carve out and subsequent integration of desktop infrastructure, user accounts, data and servers for
NLC Ltd.
 Supported and monitored the existing infrastructure, supervised preventative maintenance and backup as well as performed
other regular support activities to ensure effectiveness