Manish Kumar is seeking a challenging opportunity in an organization that provides professional development. He has over 6 years of experience as a senior team leader in banking recovery processes. Currently he is handling a team of 12-15 agents recovering credit card debts across multiple locations in India. Previously he held similar roles at other business process outsourcing companies partnered with HDFC Bank and ICICI Bank. He has a bachelor's degree and completed RBI training in collection management. His strengths include target-driven performance, negotiation skills, and building customer relationships.

1. CURRICULUM VITAE
MANISH KUMAR Contact: +919910049900
E Mail: manishmahto.mani@gmail.com
OBJECTIVE
Looking for a challenging opportunity in an organization providing good working environment along with suitable
opportunity for professional development, where I can be the one of the key team members, making meaningful
contribution in the growth and success of organization by delivering results using my skills.
PROFESSIONAL SUMMARY
 Incredible Management Services Pvt. Ltd (A Business Partner of HDFC BANK.), a domestic BPO based at New
Delhi catering to various telecom, online shopping, cust care, banking. IMS stands with multiple resources.Working
as a sr. Team Leader from Aug. 2014 to till date. Team handling for Pan India zone. Handling a team containing 12-
15 callers, field-executive Skip tracer and co-ordination among executive, given regions, Handling mails and
correspondence & Handling of phone calls working for Cards recovery.
 Worked in Accurate Investigations. (A Business Partner of HDFC BANK.) as a Team Leader from Aug. 2012 to
May 2014. Responsible for Cards recovery process for Pan India , handling 12 to 15 agents, calling on more than 8
locations and more than 6000 accounts across India by dynamic forecasting of the recovery portfolio, segmentation
of recovery pool, settlement letters & other auxiliary reports, monitoring caller performance, calls quality,
maintaining payment files etc.
 Group Management Services Pvt. Ltd (A Business Partner of ICICI BANK.), Working as a sr. Team Leader from
March 2011 to July 2012. Team handling for Delhi & NCR zone. Handling a team containing 5-7 callers, Skip tracer
and co-ordination among callers, Handling mails and correspondence, etc.
 Prior to this I worked with Group Management Services Pvt. Ltd (A Business Partner of ICICI BANK.), From July
2010 to Feb.2011 in Narina. As a Collection Executive there, I was responsible for the all targets, discipline & collect
all overdue payments.
.
JOB RESPONSIBILITIES
Incredible Management Services Pvt. Ltd (A Business Partner of HDFC BANK.)
 Team Leader, Handling HDFC BANK CREDITCARD Recovery. [Aug 2014 – Present]
• Responsible for performing all targets of banking recovery team processes more than 15 locations across India
• Critical cases visit.
• To Manage Write off pool for designated area
• Achieve all targets defined by the management for the daily weekly & monthly basis.
• Reviewing daily Tele calling reports, field reports, daily visit reports, commitments, ptp stocks, and feedbacks
from team.
• Trace skip & NC customer through Google, BSNL, MTNL, JUSTDIAL and various job portals sites make,
contactable and discuss regarding due payment.
• Develop and refine a forecasting model to determine the performance of the portfolio and finding gaps in the
system.
• Redefined process in settlements, target-setting and payment reconciliation to accommodate the substantial
increase in collection & recoveries.
• Always try to Overachieved targets month on month..
• Ensure amounts collected from the customer are deposited in the branch within the specified timeline
• Preparing all MIS on weekly and monthly basis.
• Coordinating with other locations for collections and providing support in their work, if required.

2. Accurate Investigations (A Business Partner of HDFC BANK.)
 Team Leader, Handling HDFC BANK CREDITCARD Recovery. [Aug 2012 – May 2014]
• To Manage Write off pool for designated area
• Handling calls and Resolving customer queries
• Achieve all targets defined by the management for the daily weekly & monthly basis.
• Reviewing daily field reports, daily visit reports, commitments, ptp stocks, and feedbacks from team.
• Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
• Trace skip & NC customer through Google, BSNL, MTNL, JUSTDIAL and various job portals sites make,
contactable and discuss regarding due payment.
• Develop and refine a forecasting model to determine the performance of the portfolio and finding gaps in the
system.
• Redefined process in settlements, target-setting and payment reconciliation to accommodate the substantial
increase in collection & recoveries.
• Always try to Overachieved targets month on month..
• Ensure amounts collected from the customer are deposited in the branch within the specified timeline
• Preparing all MIS on weekly and monthly basis.
• Coordinating with other locations for collections and providing support in their work, if required.
EDUCATION
 Graduation from Bhupendra narayan mandal university.
 12th Passed from B.I.E.C Patna.
 10th Passed from B.S.E.B Patna.
ACHIEVEMENTS
 Completed 100 hours of (IIBF) RBI Training & Passed the Exam with 72% Marks.
STRENGTH
 Collection Management, Team Management , Driving positive team culture, Self-Motivated/Target Driven
 Good decision making ability, Strong negotiation skills , Open to change, Continual Self-Development
 Effective listening skills, Ability to overcome objections, Ability to build customer relationship
 Ability to work under pressure, Professional and courteous telephone manner.
Interests and Hobbies
 Playing Cricket.
 Listening to music.
 Making new friends.
PERSONAL DETAILS
 Fathers Name Sh. Ramesh Prasad Mahto.
 Date of Birth 4th May, 1990.
 Marital Status Unmarried
 Language Known English, Hindi.
EXPECTED SALARY: NEGOTIABLE
PLACE: NEW DELHI
DATE: (MANISH KUMAR)