Gopal has over 9 years of experience in loan and credit card collections. He is currently the Agency Manager at Tri Shakti Services, where he coordinates backend operations and provides process support to his team. Previously, he worked as a Team Leader at Exl India Ltd for Bajaj Finserv, where he oversaw collections initiatives and trained new agents. He also has experience as a Senior Collection Executive at Caretel India ltd for ICICI Bank ltd, where he tracked different loan and credit card buckets. Gopal has a Bachelor's degree from Delhi University and a Master's degree in Political Science from IGNOU.