Gopal has over 9 years of experience in loan and credit card collections. He is currently the Agency Manager at Tri Shakti Services, where he coordinates backend operations and provides process support to his team. Previously, he worked as a Team Leader at Exl India Ltd for Bajaj Finserv, where he oversaw collections initiatives and trained new agents. He also has experience as a Senior Collection Executive at Caretel India ltd for ICICI Bank ltd, where he tracked different loan and credit card buckets. Gopal has a Bachelor's degree from Delhi University and a Master's degree in Political Science from IGNOU.

1. Qu-223- C L.I.G Flats
North Pitam Pura
Near Register office
Pitam pura, New Delhi
E-mail:gopaldahiya13@gmail.com Gopal
Mob# +91-9311448453
PROFESSIONAL SYNOPSIS
 Overall 9 years of experience in collection {loans/credit card}, training, and Banking collections {loans}.
WORK EXPERIENCE
Duration March 2013- Till date
Employer (Current) Tri Shakti Services
Location Rohini Delhi
Client HDFC Bank
Role Agency Manager
ROLES AND RESPONSIBILITIES
 Co-ordination with Backend regarding Settlement Letter, DPR, Receipt Recon, Billing and
Allocation Distribution etc
 Preparing report for Daily Operational Meeting with client {field}.
 Provide Process Support to team, evaluate Team member’s performance.
 MIS Generation, Review, Strategy Formulation and Implementation.
 Approaches potential clients by utilizing mailings and phone solicitation; making
presentations.
 Direct and handle the daily activities of collection Team. Discuss & resolution of
issues/problems faced by field staff with customers.
 Give awareness to customer for KYC.
 Random checking of FOS on field & checking case remarks.
 Visit in field for Customer inquiry and solutions.
 Looking after delinquent portfolio of Used car loan/Commercial Vehicle Loan’s( 0-5
buckets).
 Re passion/re pkt. of cars/bikes.
 Dealing with the walk in Customer in Bank.
 Minimizes delinquencies and recovers revenue by performing collection activities.
 Reduces risk by ensuring all collection activities are conducted according to federal and
state regulations and keeping accurate records.

2. Duration Oct 2010- March 2013
Employer Exl India Ltd
Location Noida
Client Bajaj Finserv
Role Team leader
 Business to business calling for building business relation with clients and loans/credit
card holders
 Bajaj Finservice product knowledge and given to best training to new hired Agent.
 Oversaw collections initiatives and interacted with executives to meet organizational
objectives Tracking daily, weekly, and monthly quality reports for improving
production
 Coordinated all activities in the collections department and led a team of productive
employees
 Supervised collection department with a staff of five
 Managed all stages of collections for 3 geographical locations
 Reduced staff to 5 collectors and increased overall revenues.
Duration Feb 2006- Aug 2010
Employer Caretel India ltd
Location Pitam pura, Delhi
Client ICICI Bank ltd
Role Sr. Collection Exe
ROLES AND RESPONSIBILITIES
 Tracking different bucket 0-higher in loans and credit card for ICICI bank ltd.
 Proficiency in product lines applicable to processing unit(s)
 Business to business calling for building business relation with clients and loans/credit
card holders.
 Coordination with team, sharing new updates to make them comfortable to work,
providing back support for entire team to meet quality parameters
 Tracking daily, weekly, and monthly quality reports for improving production

3. PROFESSIONAL QUALIFICATION
 One year Computer in Science from IGNOU
2007 M.A(POL Sc) IGNOU
2003 B.A Delhi University
2000 Intermediate All India C.B.S.E
1998 High School All India C.B.S.E
PERSONAL INFORMATION
 FATHER’S NAME : Shri Ved Prakash
 DATE OF BIRTH : 13/12/1980
 MARITAL STATUS : Married
 Nationality : Indian
 Language Known : English, Hindi & Punjabi
Date:
Place: GOPAL
EDUCATIONAL QUALIFICATION