Managing successful tenant relationships is important for property managers. Good communication, handling maintenance requests promptly, timely rent collection, and dealing with lease renewals and rent increases can help satisfy tenants and reduce turnover. When terminating a tenancy, property managers must provide required notices, conduct an exit interview, and ensure compliance with fair housing laws. If an eviction is necessary, proper legal process must be followed to remove a tenant from the property.

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Siti Hasniza Binti Rosman
UniversitiTeknologi MARA (UiTM)
MANAGING TENANT RELATIONSHIP
Managing tenant relations
• The success of PMs greatly depends on their
ability to maintain good relations with tenants.
• Dissatisfied tenants will lead to:
• High tenant turnover
• Space vacancy
• Increase cost of promotion and marketing
• Good communication system is vital for the
effective PM.

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Managing tenant relations
• Establishing landlord-tenant relationship
• Move-in inspections
• Servicing the lease
• Clear understanding of lease terms
• Manager’s personal efforts
• Meeting with tenant
• Newsletters
Managing tenant relations
Handling maintenance requests
Requests in writing
Speedy response
Excessive demands
Role of maintenance personnel
Commercial and industrial variations

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Managing tenant relations
 Rent collection
When to pay
Encourage prompts payments
Late fees
Billing notices
Managing tenant relations
 Lease renewals
The value of stable tenants
Bargaining factors
The length of the new lease term
The extent of repairs, alterations or
redecorating to be done
The amount of rent to be paid
Concessions
Rental rate
Proper notice
Competition

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Managing tenant relations
 Rental increase
Fact of life
Avoid tenant protest
Increase services
 Terminating the tenancy
Required notice
Exit interview (feedback form before moving
out)
Managing tenant relations
 Rental increase
Fact of life
Avoid tenant protest
Increase services

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Managing tenant relations
 Terminating the tenancy
Required notice
Exit interview (feedback form before moving
out)
Fair housing compliance (giving notice
termination upon expiring lease term)
Inspection of the premises
Return of the security deposit
Retention for damages
Last month’s rent
Managing tenant relations
 Terminating the tenancy in court
Reasons for eviction (breach of contract)
Notice before eviction suit
Eviction suit (process of eviction and
repossession of property)
Process of eviction suit must be served on the
tenants
Actual removal (e.g. secure court order until
the tenant physically remove from the
property)

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THE END
“Enjoy the little things, for one day you may look
back and realize they were the big things.” —
Robert Brault