This document discusses property management in Malaysia. It begins by outlining the history and functions of the Board of Valuers, Appraisers and Estate Agents Malaysia (BOVEA), the regulatory body for property management. It then discusses the classifications of different types of real property and opportunities in property management, including the increasing demand for professional managers with the rise of strata title properties. The final sections outline the various roles of property managers and their key duties, such as maintaining buildings, ensuring tenant satisfaction, and advising owners on leasing and investments.

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PROFESSIONAL PROPERTY
MANAGEMENT
Siti Hasniza Rosman
Universiti Teknologi MARA
(UiTM) Shah Alam
Table of content
1) Development of the Property Management
Profession
2) Classification of Real Estate Property
3) Opportunities in Property Management
4) Duties of Property Manager

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DEVELOPMENT OF THE
PROPERTY MANAGEMENT
PROFESSION
The Board of Valuers, Appraisers and
Estate Agents Malaysia (BOVEA)
• The Board of Valuers, Appraisers and Estate
Agents Malaysia was set up in 1981 under the
purview of the Ministry of Finance, Malaysia.
• The setup and operation of this Board is
governed by the provision of Valuers, Appraisers
and Estate Agents Act 1981.
• Its primary function is to regulate the Valuers,
Appraisers and Estate Agents practising in
Malaysia.

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Functions of BOVEA
• To keep and maintain the Register of Valuers,
Appraisers and Estate Agents, Probationary
Valuers and Probationary Estate Agents and
firms of Valuers, Appraisers and Estate Agents.
• To approve and reject applications for
registration.
• To hold disciplinary proceedings.
Functions of BOVEA
• To conduct examinations.
• To prescribe Scale of Fees.
• To regulate the professional Conduct/Ethics of
Valuers, Appraisers and Estate Agents.
• To award scholarships

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What Is A Property Manager?
• A property manager is someone who:
▫ Maintains and manages property according to the
goals of ownership
▫ Oversees property for an owner or group
▫ Personally interacts with residents and tenants to
ensure satisfaction and renewal
What Is A Property Manager?
• A property manager is someone who:
▫ Prepares financial statements and budgets of
property
▫ Manages employees and contractors
▫ Ensures property is safe, marketable, and up-to-
code

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CLASSIFICATION OF REAL
PROPERTY
Landed
• Single Storey Terrace
• 2 – 3 Storey Terrace
• Semi – Detached
• Bungalow

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Strata
• Low Cost House/Flat
• Apartment
• Condominium
• Serviced Apartment
Commercial
• Shop Office
• Office Block
• SoHo/SoFo/SoVo

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OPPORTUNITIES IN
PROPERTY MANAGEMENT
Article: Managing High-rise Residential
Building In Malaysia: Where Are We?
• Property management is the act of sourcing and
operating landed property to sustain the capital
value in line with the objectives of the investor
through effective management of land and
building (Singh, 1969).

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Article: Managing High-rise Residential
Building In Malaysia: Where Are We?
• The introduction of Strata Titles legislation and
strata title property has increased the demand
for professional property management. Property
management and maintenance are part and
parcel of a typical high-rise living which is then
had become more complex and demanding.
Article: Managing High-rise Residential
Building In Malaysia: Where Are We?
• Maintenance, in this sense, involves both
preventive and corrective work including cyclical
repairing, rewiring and servicing of mechanical
and electrical equipment, and repair or
replacement of defective part of the building.
• Maintenance operations in the country are still
concentrated mainly on the physical element or
structures instead of the mechanical and
electrical aspects of the buildings.

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Article: Managing High-rise Residential
Building In Malaysia: Where Are We?
• Effective property and facility maintenance is
important in the economic and socio-political
aspects of high-rise living.
• A proactive and well-organised property
management team can promote social harmony
and reduce anti-social behaviour among the
residents.
Where property managers work
• Third-party managers
▫ Work for the property owners of the property they
manage
• Real estate investment trusts (REITs)
▫ Employee of the company
• Institutional owners
▫ Work for group of building owners: banks, large
limited partnerships, foreign investors, etc.
• Corporate real estate management
▫ Work for corporations to manage their income
producing real estate

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Different property management
jobs
• On-site manager
▫ Day to day operation: collecting rent, preparing
reports, supervising maintenance, cleaning works
• Leasing agents
▫ Leasing broker: locating & signing new tenants to
occupy space in building
• Tenant representative
▫ Mostly for commercial property: assisting tenants
in locating space and negotiating lease
Different property management
jobs
• Property manager
▫ Responsible for the operation of several
properties, overseeing on-site manager, involve in
planning and budget for property management
activities, and usually report to asset manager
• Portfolio (asset) manager
▫ Executive responsible for large no of properties,
evaluate the properties performance, act as a
substitute to owner, approve policies and
financial, act as advisor to owner.

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DUTIES OF PROPERTY
MANAGER
Duties of Property Manager
• Currently only a registered valuer can practice as
a Property Manager.
• The property manager ensures that the owner
gets the best returns of his property investment.
• He also ensures that the building is well
maintained, the building services well looked
after and all expenses paid.

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Duties of Property Manager
• He is able to optimise usage and enhance the
investment in property.
• He advises on lease renewals, selection of quality
tenants and the appropriate tenant mix.
References
• Tiun Ling Ta, 2nd NAPREC Conference, INSPEN,
Managing High-rise Residential Building In Malaysia:
Where Are We?.
• Board of Valuers, Appraisers and Estate Agents
Malaysia.

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Thank You 
Good Luck!!!