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Managing Successful Global Projects
- 1. Managing Successful Global Projects g g j Gary Hobbs, PMP
- 2. About HTECH • MBE Training and Consulting Company • Leaders in Business Analysis, Project Management, and Leadership Development • Core Services – Strategic Business-Technology Assessments Business Technology – Specialized Staff Augmentation – Learn-and-apply Training pp y g • Strength in Healthcare / Construction / Manufacturing • Headquartered in Indianapolis, Indiana • Founded in 1999, and growing • Alliances with Purdue and Vincennes University
- 3. Agenda Presentation Topics • About HTECH • Drivers of Globalization • Question & Answers
- 4. Why Globalization and the need for Effective Global Project Management? Market consolidation Market lib li ti M k t liberalization and privatization d i ti ti New technology gy Free trade and globalization of economies Regulations and trade barriers Free globalization of communications F l b li ti f i ti
- 5. Approaches to Globalization of Business Globalization of business can be defined as— Integrating business activities across geographical and organizational boundaries Having the products services and facilities to products, services, serve markets anywhere Performing business on an international basis with a market-centered focus
- 6. Approaches to Globalization of Business TWO Key Business Management strategies -- Global Business Strategy Emphasis on localized marketing strategy Utilization of local resources in management Decision making is decentralized g International Business Organization Emphasis on global marketing strategy Utilization of centralized resources in management Decision making is centralized g
- 7. What is a Global Project? A “global p j g project” can be defined as a project whose activities are performed in multiple countries. The project team is typically composed of members from more f f than one country.
- 8. What makes a Global project unique? Culture Language and communication O rganizational Political structure Systems Tim st Co e Legal and Time zone regulatory differences systems Scope Finances I nfrastructure (currency, taxes, and so on)
- 9. Global Project Manager Skills Professional P f i l Political P liti l awareness (managerial and/or Conflict resolution technical) Leadership Business B i Communication management knowledge Negotiation Cultural sensitivity C lt l iti it Social skills Sense of time Flexibility Listening Stability Reflective Active
- 10. Blending the Art and Science of Global Project Management The Science of Project Management alone does not guarantee success! g
- 11. Planning tips for Global projects Successful planning strategies for global initiatives -- 1. Define or understand the business case for the global g project 2. Perform a “country-specific” industry study 3. Perform a “global project” feasibility assessment 4. 4 Identify global project risks (threats and opportunities) 5. Develop the detailed global project plan
- 12. Planning tips for Global projects Performing a country-specific study-- 1. Interview knowledgeable sources • Personal contacts within country(s) • Outside parties or consultants 2. 2 Assess the following elements within a country • Political System • Legal and fiscal framework • Local taxes, tariffs, and other costs • Business environment • Infrastructure and logistics • Local raw material availability • Marketing and distribution channels
- 13. Planning tips for Global projects Performing a global project feasibility assessment - Technical capabilities of partners or subcontractors Sources for equipment and construction materials (track record, capability, reliability) Transport of goods and materials T t f d d t i l Availability of local employees and prevailing wages and labor laws Requirements and costs for expatriate employees Procurement and contracting requirements Availability of local legal, accounting, and other expertise Costs of office, manufacturing, warehouse, and/or other facility leasing
- 14. Planning tips for Global projects Developing the detailed global project plan - Form a global project team Work with stakeholders to understand/interpret the global project requirements and the scope of the global project Develop a global-centric work breakdown structure (WBS) Determine preliminary costs and develop a schedule Develop global subsidiary plans Establish a baseline (cost, timeline, and scope) with risk contingency reserves factored in
- 15. Global Project Management Challenges COMMUNICATION ISSUES with a Virtual Team: Time zones Scheduling meetings is more difficult Email exchanges may not always be the best medium for immediate responses Language Communication across individualist and collectivist cultures Words and expressions may not translate well Culture Different work behaviors in different countries Potential reluctance of some team members to share details of their th i part of the plan t f th l Reward systems may be different
- 16. Global Project Management Challenges COMMUNICATION ISSUES with a Virtual Team: Conflict Management Scheduling meetings is more difficult Email exchanges may not always be the best medium for immediate responses Language Communication across individualist and collectivist cultures Words and expressions may not translate well Culture Different work behaviors in different countries Potential reluctance of some team members to share details of their th i part of the plan t f th l Reward systems may be different
- 17. Tips to Overcome Challenges FOUR key areas to maximize your success with global projects -- 1. Leading a Virtual Team 2. Developing communication strategies 3. Controlling the Project 4. Developing Cultural Intelligence
- 18. Tips to Overcome Challenges 1. Leading a Virtual Team Create a “sense of team” when working across distances Resolve conflicts and reaching consensus when discussions are asynchronous y Find time for synchronous communication that respects personal time boundaries Respond to the need for regular communication; otherwise conflicts can build silently Synchronize the working hours of groups that need constant interaction Establish home-office linkages to company servers E t bli h h ffi li k t
- 19. Tips to Overcome Challenges 2. Developing Communication Strategies Perform a thorough stakeholder analysis Use PM industry standards PMI, IPMA, Prince II Produce naming conventions Determine where project information will be stored and who can access it Share Point, Network directory Triple check all communications Write it, Say it, Recap it , y , p
- 20. Tips to Overcome Challenges 3. Controlling a global project Create sub project teams Establish a governance team or project steering committee Coordinate rather than control Maximize your accessibility Feedback instead of advice Decisiveness, but not intrusive supervision Lead with patience but not slothfulness Honesty rather than manipulation y p Consensus decision-making when appropriate Frequent risk management assessments
- 21. Tips to Overcome Challenges 4. Developing cultural intelligence Perform a thorough country and global feasibility assessment Provide global p j g project management training to entire team g g Meet with the entire team face-to-face at least once Assess cross-cultural differences in leadership styles Traditionalism versus Modernism Particularism versus Universalism Outer-directed versus Inner-directed
- 22. Useful Information Sources Country Commercial Guides (prepared by U.S. embassies annually) ll ) http://www.state.gov/e/eb/rls/rpts/ccg/ Embassies and consulates http://www.embassyworld.com htt // b ld Organization for Economic Co-operation and Development reports http://www.oecd.org h // d World Bank, Asian Development Bank, other financial institutions http://www.worldbank.org http://www.adb.org
- 24. HTECH Clients Indiana Based National Community Health Network Anthem – NGS A th Cummins Discover Card Eli Lilly & Company Northrop Grumman St. Vincent Hospital GB Manufacturing Indianapolis Public Schools HSBC Bucher and Christian John Deere Software Engineering Lexmark Professionals Motorola State of Indiana TEK Systems Vincennes University U. S. Cellular U. S. Alcohol, Tobacco, U S Alcohol Tobacco and Firearms U.S. Patent Office Government Services Administration