The document discusses management, being proactive, and proactive actions. It defines management as working with resources to achieve organizational objectives through planning, organizing, leading and controlling. It defines proactive actions as intended to cause changes rather than just reacting to change. It says being proactive means taking conscious control over your life, setting goals and working to achieve them, instead of just reacting to events. The document also includes a personality test and discusses unique selling points of a hotel spa.

1. MANAGEMENT
TERMINOLOGY
( MANAGEMENT, PROACTIVE, BEING PROACTIVE )
PRESENTED BY. ANGGIT PRIATMOKO

2. MANAGEMENT
• IT IS WORKING WITH HUMAN, FINANCIAL AND PHYSICAL RESOURCES TO
ACHIEVE ORGANIZATIONAL OBJECTIVES BY PERFORMING THE PLANNING,
ORGANIZING, LEADING AND CONTROLLING FUNCTIONS. ( MEGGINSON, MOSLEY AND
PIETRI )

3. PROACTIVE
• PROACTIVE ACTIONS ARE INTENDED TO CAUSE CHANGES, RATHER THAN JUST
REACTING TO CHANGE. (COLLINS DICTIONARY)
• SO PROACTIVE WAS COINED TO DESCRIBE THE KIND OF PERSON WHO'S ALWAYS
LOOKING INTO THE FUTURE IN ORDER TO BE PREPARED FOR ANYTHING.
EXAMPLES :
o A GOOD PARENT ATTEMPTS TO BE PROACTIVE ON BEHALF OF HIS OR HER CHILDREN,
TRYING TO IMAGINE THE PROBLEMS THEY MIGHT BE FACING IN A FEW MONTHS OR
YEARS.
o A COMPANY'S FINANCIAL OFFICERS STUDY THE PATTERNS OF THE COMPANY'S
EARNINGS TO MAKE SURE IT WON'T RISK RUNNING SHORT OF CASH AT ANY POINT
IN THE NEXT YEAR OR TWO.

4. BEING PROACTIVE
• BEING PROACTIVE MEANS TAKING CONSCIOUS CONTROL OVER YOUR LIFE,
SETTING GOALS AND WORKING TO ACHIEVE THEM. INSTEAD OF REACTING
TO EVENTS AND WAITING FOR OPPORTUNITIES, YOU GO OUT AND CREATE
YOUR OWN EVENTS AND OPPORTUNITIES. (STEVE COVEY’S THE 7 HABITS OF
HIGHLY EFFECTIVE PEOPLE )

7. PERSONALITY TEST

8. PERSONALITY TEST
• MIND, THIS TRAIT DETERMINES HOW
WE INTERACT WITH OUR
ENVIRONMENT. EXTRAVERTED 69%
• ENERGY, THIS TRAIT SHOWS WHERE
WE DIRECT OUR MENTAL ENERGY.
INTUITIVE 63%
• NATURE, THIS TRAIT DETERMINES
HOW WE MAKE DECISIONS AND COPE
WITH EMOTIONS. THINKING 57%
• TACTICS, THIS TRAIT REFLECTS OUR
APPROACH TO WORK, PLANNING
AND DECISION-MAKING. JUDGING
54%
• IDENTITY, THIS TRAIT UNDERPINS
ALL OTHERS, SHOWING HOW
CONFIDENT WE ARE IN OUR ABILITIES
AND DECISIONS. ASSERTIVE 53%

9. UNIQUE SELLING POINTS
@ HOTEL CHANTI SEMARANG
SPA GALLERY TRANSPORTATION
• MEMBERIKAN SUPPORT PENUH
KEPADA PARA TERAPIST
• MEMBERIKAN KEBEBASAN
UPSELLING DENGAN BASIC
PENGETAHUAN TENTANG
PERHITUNGAN
PENDAPATANNYA
• MEMBERIKAN TRAINING MATERI
TERTENTU
• MEMBERIKAN BASIC
PEMAHAMAN PENJUALAN
PRODUCT
• MEMBERIKAN TRAINING
STRATEGI PENJUALAN
• MEMBERIKAN METODE /
STRATEGI PENJUALAN
• MEMBERIKAN DASAR-DASAR
PERHITUNGAN UNTUK
MENENTUKAN UPSELLING
• MEMBERIKAN EMPOWERMENT
UNTUK BERINOVASI DALAM
RANGKA MENINGKATKAN
REVENUE

10. THANK
YOU