This document discusses leadership styles, management approaches, and problem-solving techniques. It recommends a "delegate" leadership style, "bottom up" working style, and that "management without a manager is the best" using self-control. It emphasizes setting SMART goals, using a PDCA cycle and bottom-up planning approach. Problem-solving advice includes visiting the actual work location, understanding realities, and repeatedly asking "why" to find root causes.

1. Copyright © 2019Nguyen Trong Quy - All Rights Reserved
Management & Leadership
Nguyen Trong Quy

2.  Leadership style “Delegate”
 Working style “ Bottom up”
 Ideal management : “Management without
manager is the best”( Self control)

3. Direct Delegate
Guidance Consult
Leadership
style
Decide and give
order to
subordinate
Instruct ways
to do tasks as
member
Support
others ideas,
questions,
team’s
decision
Empower,
define target,
time, ask team
make decision
and take
actions
“Delegate” is the highest level of leadership, requiring
delegatee’s comprehensive, perfect KSA and good behavior
Your
company?

4. Management without Manager is the best Management
Bottom Up •Produce ideas,
target and
implement to
achieve target
• Work to order from boss
• No individual ideas or comments•Top down
•Top down
• Bottom up • Work to order from boss
• Give ideas and comments
Your
compan
y?

5. To achieve target, manager skills to be improved is the first
step
 Leadership style of
“Delegate”
 Working style “ Bottom up”
 Management without
manager is the best ( Self
control)
Way of thinking
Basic working method
Problem solving
Bottom up method
Role & Responsibility

6. 1
2
3
4
5
Team leader role & responsibility
which one is the most important? why?

7. Team leader role & responsibility
1
2
3
4
5
6
7
8
9
10
11
12

8. Team leader role & responsibility

9. To achieve target, manager skills to be improved is the first
step
 Leadership style of
“Delegate”
 Working style “ Bottom up”
 Management without
manager is the best ( Self
control)
Way of thinking
Basic working method
Problem solving
Bottom up method
Role & Responsibility

10. Way of thinking
• Wrong thinking leads to wrong action
• Let’s get motivated to perform our work with positive thinking
What is your needs for life? Are you satisfied?
What is your motivation of doing your job? What is the reason you
are working?
How do you begin a task?
What is scope of your job? Have you completed? How much have
you completed?
Do you think our company is a team?

11. Way of thinking
Lets think positive way from below suggestions

12. Way of thinking
(2)
(1)
Self-actualization
• know exactly who you are, where
you are going, and what you want
to accomplish. A state of well-being
• Learning for learning alone,
contribute knowledge
Esteem
* Feeling of moving up in world,
recognition
* To be respected
* Confident
Belongingness and love
* belong to a group, close
friends to confide with
* Love & to be loved
Safety
･Job stability
･Safety working environment
･Save and insurance
. Feel free from immediate danger
Physiological
･Food, water
･Air
･Rest
･Accommodation
･Sex
1
2
3
4
5
• As human being,
everyone has the
same basic needs and
ambition
• what’s level of your
needs and ambition?
• Never satisfied with
what you have now,
try best to get higher
levels

13. Way of thinking
Work best for the development of company
Work best for development of society
Unclear motivation
I work for myself !

14. Way of thinking
Colleague:
100%
50%
100%
80%
I always complete
assigned job 100%
Colleague :
100%
Who do this task?
Everyone complete
tasks 100% means
they achieve
target?

15. Way of thinking
• Who is the Leader?
• Does you company look
like this?
• Do you understand the
meaning of this picture?

16. To achieve target, manager skills to be improved is the first
step
 Leadership style of
“Delegate”
 Working style “ Bottom up”
 Management without
manager is the best ( Self
control)
Way of thinking
Basic working method
Problem solving
Bottom up method
Role & Responsibility

17. Basic working method
PLAN
DO
ACTION
CHECK
GOAL
Self-Controlled
Daily Management
C A
PDo
*

18. To achieve target, manager skills to be improved is the first
step
 Leadership style of
“Delegate”
 Working style “ Bottom up”
 Management without
manager is the best ( Self
control)
Way of thinking
Basic working method
Problem solving
Bottom up method
Role & Responsibility

19. Problem solving

20. Problem solving
If you are
salesman,
what
decision will
you make?
Sale Do not sale

21. Problem solving
Three Reality Principle
An important concept in research and problem solving is the
"Three Reality Principle." This principle instructs us to:
 Go to the actual place ― for example, go to the shop floor
of the production facilities, and to frontline sales activities.
 Know the actual situation ― gaining information from
touching, seeing and being in contact with the actual elements,
both technical and human.
 Be realistic ― using the information gained from being at
the actual place and knowing the actual situation, one must be
realistic in his or her assessment and judgment.

22. Problem solving Repeat question “Why?” to find
root cause
Low
productiv
ity
Why?
A lot
waiting
time
Up stream
process
hasn’t
complete
d
Up stream
process is
also
waiting
It takes
time to
get thing
out of
storage
Things
aren’t
well
organized
Why? Why? Why? Why?
Storage management must be
better

23. Problem solving
Kepner Tregoe
The Kepner Tregoe Matrix is a one of the most
unique, documented analysis and decision-making
methods. It is sometimes called a root cause
analysis and decision-making method.

24. To achieve target, manager skills to be improved is the first
step
 Leadership style of
“Delegate”
 Working style “ Bottom up”
 Management without
manager is the best ( Self
control)
Way of thinking
Basic working method
Problem solving
Bottom up method
Role & Responsibility

25.  Ideal
Image
 P.D.C.A  CAP.Do
• Draw
• See (3 Real)
•Think
• Target (SMART)
• Plan (5W2H)
• Control Item
• Ho-Ren-So
• Problem solving
Let’s implement “ Self – Control” step by step

26. Bottom up method
Picture ones ’
Ideal State
Consider what
needs to be done
Draw See Think
Want to do this
Want to be like this
Draw out themes of
what should do
Recognize Reality
Grasp and analyze
current situation
Company Target
•Express desire toward company
goal
• do not limit our desire, dream

27. Bottom up method
S • Specific
• Savvy
Goals should be straightforward and emphasize what you want to happen.
Specifics help us to focus our efforts and clearly define what we are going to do.
Ensure the goals you set is very specific, clear and easy
M • Measurable
If you can't measure it, you can't manage it
Be specific! "I want to read 3 chapter books of 100 pages on my own before my
birthday" shows the specific target to be measure. "I want to be a good reader" is
not as measurable.
A
• Achievable
• Active
• Aligned
• Agreed/Approved
A goal/target needs to stretch you slightly so you feel you can do it and it will
need a real commitment from you.
The feeling of success which this brings helps you to remain motivated.
R • Realistic
This is not a synonym for "easy." Realistic, in this case, means "do-able”.
Be sure to set goals that you can attain with some effort! Too difficult and you set
the stage for failure, but too low sends the message that you aren't very capable.
Set the bar high enough for a satisfying achievement!
T
• Time bound
• Timed
• Time - scale
If you don't set a time, the commitment is too vague. It tends not to happen
because you feel you can start at any time. Without a time limit, there's no urgency
to start taking action now.
Time must be measurable, attainable and realistic.
•Lets set SMART target to achieve

28. Why? (Tại sao)
What? (Cái gì)
Where? (Ở đâu)
When? (Khi nào)
Who? (Ai)
How? (Như thế nào)
How
much/many?
(Bao nhiêu)
Does your plan
can answer
these
questions?
Good plan ?
Bottom up method •Lets make a good plan to
achieve target