Conference talk at Plone Conference 2019 in Ferrara, Italy. A traditional client-to-service provider work relationship is predicated on a hierarchy in which the needs and wishes of the client take precedence over all other considerations. In a rapidly paced work world under the increasing influence of accelerated technological change, such a traditional approach can have detrimental effects on the wellbeing of employees. The question with which service providers today must grapple is: How can we maintain our customer focus and ensure continued customer satisfaction while at the same time protecting the wellbeing of our team members? The concept of “New Work” offers several suggestions for how to reconcile these seemingly competing needs. New Work encompasses a wealth of theories and methods relating to the organization of work, from self-organization to agility and modern leadership, to new work spaces, among many others. In this talk, we focus on our experience with implementing one such concept.

1. Jörg Zell | CEO
Lukas Guziel, Marcel Liebischer
Making New Work work
Interaktiv GmbH | www.interaktiv.de | #InteraktivKoeln

2. What is
New Work?
© Interaktiv GmbH

3. © Interaktiv GmbH

4. New Work is a
strategic answer
to constant
change
© Interaktiv GmbH

5. Why people work
Source: Gallup report „How Millenials want to work and live”
Past Future
My Paycheck
My Satisfaction
My Boss
My Annual Review
My Weaknesses
My Job
My Purpose
My Perssonal Development
My Coach
My Ongoing Conversations
My Strengths
My Life
© Interaktiv GmbH

6. Source: https://zerocater.com/blog/2018/06/04/workforce-newest-members-generation-z/ © Interaktiv GmbH

7. © Interaktiv GmbH
© Interaktiv GmbH

8. •Transparency & trust
•Purpose driven culture
•Agile mindset
•Self-organisation
•Gamification
•Keep things simple
•Mentoring & coaching
Leadership &
Culture
Work
environment
Collaboration
#Interaktiv20
19
© Interaktiv GmbH

9. © Interaktiv GmbH

10. © Interaktiv GmbH

11. Self-organisation
is not contrary to
leadership
© Interaktiv GmbH

12. Gamification
© Interaktiv GmbH

13. • Transparency & trust
• Purpose driven culture
• Agile mindset
• Self-organisation
• Gamification
• Keep things simple
• Mentoring & coaching
Leadership &
Culture
• Work-life balance
• Co-working
• Face2face communication
• Open spaces
• Health
• Fun
• Zoning concept
Work
environment
Collaboration
#Interaktiv2019
© Interaktiv GmbH

14. © Interaktiv GmbH

15. © Interaktiv GmbH
© Interaktiv GmbH

16. • Transparency & trust
• Purpose driven culture
• Agile mindset
• Self-organisation
• Gamification
• Keep things simple
• Mentoring & coaching
Leadership &
Culture
• Work-life balance
• Co-working
• Face2face communication
• Open spaces
• Health
• Fun
• Zoning concept
Work
environment
• Co-creation
• Design thinking
• Agile principles & methods
• Interdisciplinary teams
• Iterative approach
• Feedback
• Knowledge transfer
Collaboration
#Interaktiv2019
© Interaktiv GmbH

17. 98%
Source:
https://cdn2.hubspot.net/hubfs/2897528/Materials/Ebooks/files/Design%20Thinki
ng%20and%20Scrum%20in%20the%20context%20of%20Digital%20Transformation.pd © Interaktiv GmbH

18. Behaviour as a developer„Coding is a marathon,
not a sprint “
© Interaktiv GmbH

19. 19 |
Saying „Yes!“
taking full responsibility
© Interaktiv GmbH
Saying „No!“

20. © Interaktiv GmbH

21. Use your Mana carefully
• Focus – Zone for 2 hours
• Multi-tasking does not work
Our Approach
• Dedicated person for internal support
• Time boxes for certain topics
• Weekly developer meeting
• Developer daily (optional)
© Interaktiv GmbHhttps://scryfall.com/card/j16/2/mana-drain

22. Collaboration
• No lone fighters
• Passing on knowledge
• Provide help and get help
• Respect and appreciation
© Interaktiv GmbH
Programming is all
about communication

23. Estimations
• Holding on to time estimations..
• Unnessasary preassure
• Trust is weakend
• More estimations
• More experience
= Better estimations
Planning Poker
© Interaktiv GmbH
Estimations are
estimations

24. Practicing
● Make your work to your perfection
● Get into Open Source communities
● Agile game nights
● Gamification: share knowledge
Examples : codekata.com
© Interaktiv GmbH
Your carrer is
your responsibility

25. Behaviour while coding„Boy scouts need rules“
© Interaktiv GmbH

26. Our developer
ruleset
98%
1. Boy Scout Rule
2. Functions should serve one purpose
3. Write Test as soon as possible
4. Code > Documentation
5. ...
© Interaktiv GmbH

27. Rule 1 - Boy Scout Rule
“Always leave the code you
are editing a little better than
you found it.” - Robert C.
Martin
© Interaktiv GmbH
Problem
• Code smells sometimes
• No time to fix it :-(
Goals
• Easier to change over time
• Small changes instantly
• Keep it healthy

28. Rule 2 - Functions should serve
one purpose
Complexity is bad. Keep it simple!
© Interaktiv GmbH
How?
● Keep your functions small
● Flag arguments are forbidden
● Max parameters: 3
Why?
● Easy to test
● Easy to refactor

29. Rule 3 - Write tests in time
© Interaktiv GmbH
Problem
• More and more tasks
• No tests = no quality control
Solution (Compromise)
• Write tests asap, but..
• No internal review without tests
• No rollout without tests

30. © Interaktiv GmbH
Rule 4 - Code > Documentation
Problem
● Comments are bad because they are
LYING!
Solution
● Self-explaining code
● Use code as documentation
Goals
● No redundant comments
● No misleading comments
● No commented-out code

31. © Interaktiv GmbH 31 |
THANK YOU
zell@interaktiv.de
@InteraktivKoeln
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JÖRG
LUKAS
MARCEL
CEO
PLONE DEVELOPER
PLONE DEVELOPER