Some tips to help make change happen in your business

1. Making Change Happen
(Don’t Call it Change!)
Ross Maynard FCMA
www.ideas2action.co.uk

2. • Most people crave stability and fear uncertainty
• Change brings uncertainty and uncertainty brings risk
• Perhaps the best way to avoid the fear and resistance
associated with change is not to talk about it!
• Talk rather about improvement. Get your people
engaged in making their work better, and change will
happen by itself
People Fear Uncertainty
"Don't fight the system; change the rules and the
system will change itself." - Russell Ackoff

3. Unleash the Power of your People
for Improvement
• Your people know your processes better than anyone.
They know the barriers, constraints and problems
• “People do what you count; not necessarily what
counts”, John Seddon
• Management paying attention to the issues that matter
will result in action in those areas
• Where that attention is focussed on improving the
process for the benefit of the customer, then change
will begin

4. Making Change Happen
1
• Get to Know your People
• Pick a Process for Improvement
2
• Understand the Purpose of the Process
• Identify the Problems and Constraints
3
• Identify and Test Possible Solutions
• Implement the Best Solutions
4
• Start all over Again
• Management provide support and training

5. “The famous tools of the Toyota Production
System are all designed around making it easy to
see problems, easy to solve problems, and easy to
learn from mistakes. Making it easy to learn from
mistakes means changing our attitude toward
them.”
John Shook, CEO Lean Enterprise Institute
Get to Know your People

6. Don’t Call it Change
Understand
the barriers
they face
Provide the skills
and support they
need to improve
things
Listen to
your People

7. Ross Maynard FCMA
www.ideas2action.co.uk
Thank you
Unleashing the Power of your
People for Improvement