Vinod Sharma has over 22 years of experience in the air compressor and vacuum pump industry, including roles in aftermarket operations, customer service management, technical support, spare parts sales, and inventory management. He is currently the National Service Manager at Busch Vacuum India Pvt. Ltd., where he oversees service planning, business development, technical support, and customer satisfaction. Prior to this role, Sharma held management positions at several compressor companies, where he was responsible for sales, service, distribution networks, and customer accounts.

1. Vinod Sharma
Phone No.: 08527411115
E-Mail: vinod.sharma221171@gmail.com
Senior Level Assignments
Service Management
Proven record of achievement in implementing ideas that have fuelled market presence and driven revenue
Location Preferences: All India
Profile Snapshot
Nearly 22 years of experience in Air Compressor & Vacuum Pump Industry:
Aftermarket Operations Customer Service Management Technical Support/ Spares Parts Sales
Inventory Management Installation & Commissioning Team Management
• Expertise in maintaining quality of service delivery, minimum turn-around-time and consistently improving CSAT
levels; resourceful at maintaining relationship with clients to achieve quality product and service norms
• Have successfully managed the service operations of a wide range of products with the merit of spearheading
numerous customer service improvement initiatives during the career span
• Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving
service related critical issues
• Proficient in service operations along with implementation of various techniques for improving the process operations
along with cost effectiveness
• Knowledge of applications and processes in various industrial segments such as oil & gas, chemical, pharmaceutical,
food packaging, wind energy, electrical and electronics
• Experience in the Sales & Servicing of Screw and all type of Reciprocating Air Compressors & Vacuum Pumps, setting
and coordinating selling & distribution network
• Possess strong relationship management, analytical & communication skills
Work Experience
Since Mar’13 Busch Vacuum India Pvt. Ltd., Gurgaon as National Service Manager
Key Result Areas
• Implementing services plans / policies for the organisation, ensuring accomplishment of business goals
• Exploring potential business avenues for spare parts, developing new accounts and meeting pre-set revenue, collection
& profitability targets; increasing sales of spare parts through dealer & directly
• Heading after- sales technical support service operations ensuring customer satisfaction and business retention
• Identifying top quality issues in the machines and work with quality improvement team for resolution
• Forecasting and maintaining of OEM requirement and planning of Inventory (After Market)
• Managing service partner from the perspective of work, billing, material and inventory management
• Leading, mentoring & monitoring the performance of the service team for AMC and other service products to ensure
efficiency in process operations and meeting of individual & group targets
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high
performance amongst team members
• Coordinating with experts of other BUSCH Germany and Netherland for technical advise
• Building & maintaining healthy business relations with clients, maximising customer satisfaction by meeting service &
delivery norms
• Monitoring the service personnel for service including installation and commissioning maintenance
• Ensuring proper document is maintained as per Busch global guidelines
• Providing professional support to field service team for activities such as installation, start-up, repairs and maintenance
of Busch & competition vacuum pumps and compressors
• Developing and implementing program activities, coordinate sales service efforts of field service personnel and resolve
problems
• Establishing and maintaining appropriate and consistent technical support documentation
• Preparing MIS for the management purpose
• Generate pricing information for customer as requested
Accomplishments
• Successfully established world class workshop in India
• Imparted training for dry screw to all service engineers

2. • Pivotal in managing the key segments & customers like:
• Traveling and giving expert service to overseas customer and dealer of Busch
o Automobile: Maruti
o Metalizes – Bobst India
o Casting- Ahresthy India
o Food Packaging –Multi Vac
o Chemical-Bloom Seal
o Electrical- ABB
o U flex Group
• Received training on various vacuum pumps & system at Busch B.V Woerden Netherlands & Maul Burg
Germany
Feb’11 – Mar’13 Hoerbiger India Pvt. Ltd., Delhi as Manager Sales & Service
Role
• Administered the services in Overhauling of Reciprocating Air & Gas Compressors
• Managed the spares sales of all type of compressors air and gas compressors.
• Visited customer for developing the new wear components of air and gas compressors.
• Responsible for generation of reconditioning business for Northern India and managed My HMI (SAP Service Tool)
Feb’05 – Feb’11 Anest Iwata Motherson Ltd., Noida as Regional Manager Sales & Service (North India)
Role
• Managed the sales & service of Reciprocating Air Compressors & spare part sales and AMC business for Northen India
• Worked on the operations in business segment of Air Compressors (Lube/Oil free)
• Handled sales and service team in the region.
Accomplishments
• Pivotal in developing distribution network for Government, PSU & Corporate Accounts
• Established dealer network and increase the sales @ 25% to 30% every year continuously for 5 year
Sep’98-Feb’05 Elgi Equipments Ltd., Delhi as Sr. Sales & Service Engineer
Role
• Managed the servicing of Screw and all type of reciprocating air compressors
• Provided assistance to the dealers for servicing installation & commissioning of screw & reciprocating air compressors
• Worked on all warranty & FOC claims of all the dealers in North India
• Handling Spares sales and AMC business for Northen India
• Handling sales for Reciprocating compressor in Rajasthan from 2001 to 2005
Accomplishments
• Pivotal in managing CCS for North region and taking care of improvement in customer satisfaction index
Previous Experience
Sep’96- Sep’98 Compressed Air Engineers (Dealer for INGERSOLL-RAND), Delhi as Sales & Service Engineer
Sep’94 - Sep’96 Flex Industries Ltd., Noida as Maintenance Engineer
Education
1997 M.A (Economics) from University of Agra
1996 Diploma in Mechanical Engineering (RAC)
1994 ITI- Refrigeration & Air-conditioning
IT Skills
• Word Processing, Data Management, Spreadsheet and Data Analysis Windows, MS – Office Applications & SAP
Personal Details
Date of Birth: 22nd
November 1971
Present Address: Flat No. 804 -A, Denso Society Plot No. GH- 39, IMT Chowk, Manesar Gurgaon-122050, Haryana

3. Permanent Address: Street No. 01, Jeevan Vihar, Sonepat- 131001, Haryana
Languages Known: English, Hindi & Punjabi
Passport No.: Z2553366