This document appears to be a program for an annual internal communication conference hosted by the Chartered Institute of Public Relations in association with CIPR Inside. The document provides an agenda for the conference including workshops on various topics related to internal communication best practices, presentations on measuring engagement and the future of the field, and information on upcoming CIPR Inside events. The conference aims to help communicators build their skills and discuss challenges in the industry.
Instantly Connecting Developers Across The MilesCitrix Online
This new white paper examines the key challenges remote developers and teams face while exploring the advantages of leveraging an online collaboration solution to instantly connect, eliminate travel and expedite projects.
Leading Virtual Effectiveness: Four Strategies for Effective CommunicationCitrix Online
This new eBook by Camille Preston of AIM
Leadership reveals 4 steps to mastering effective virtual leadership and communication and provides the tools for managing the shift to the virtual workplace.
In this ebook, you will learn what innovative colleges, students, and employers are doing with their experiential practical learning to succeed in the 21st century.
Presentation at ASAE10 Annual Meeting & Expo in Los Angeles. using the Digital now framework of Inspect, Innovate, Integrate, Hugh Lee & Don Dea cover how senior executives in associations can successfully innovate. Tom Hood from the Maryland Association of CPAs is featured as a case study.
If Asia's organisations are going to access enough 'value-creating' talent to capture the opportunities that are now in view, they're going to need to embrace better, smarter talent management and attraction strategies. They will need to embrace flexibility in their workforces in order to:
Fill critical skill gaps in a timely and efficient way
Keep talent engaged and retained, even across borders
Instantly Connecting Developers Across The MilesCitrix Online
This new white paper examines the key challenges remote developers and teams face while exploring the advantages of leveraging an online collaboration solution to instantly connect, eliminate travel and expedite projects.
Leading Virtual Effectiveness: Four Strategies for Effective CommunicationCitrix Online
This new eBook by Camille Preston of AIM
Leadership reveals 4 steps to mastering effective virtual leadership and communication and provides the tools for managing the shift to the virtual workplace.
In this ebook, you will learn what innovative colleges, students, and employers are doing with their experiential practical learning to succeed in the 21st century.
Presentation at ASAE10 Annual Meeting & Expo in Los Angeles. using the Digital now framework of Inspect, Innovate, Integrate, Hugh Lee & Don Dea cover how senior executives in associations can successfully innovate. Tom Hood from the Maryland Association of CPAs is featured as a case study.
If Asia's organisations are going to access enough 'value-creating' talent to capture the opportunities that are now in view, they're going to need to embrace better, smarter talent management and attraction strategies. They will need to embrace flexibility in their workforces in order to:
Fill critical skill gaps in a timely and efficient way
Keep talent engaged and retained, even across borders
Knowledge Management Australia 2016
2-4 August 2016, Rydges Melbourne
Two-Day Connected Congress, 6 Pre-Forum Workshops, 2 World Cafes and 1 KM Clinic
www.kmaustralia.com #kmaus
The Leaders for KM Australia 2016 who will deliver Case Studies, Innovative Practical Strategies and Processes:
Dreamworks – USA(former Head of Training)
NASA – USA
Irish Defence Force - Ireland
Australian Renewable Energy Agency
Singapore Power
BUPA
Telstra
Unispace
Social Media Navigator
University of Wollongong
Australian Health Services
Research Institute
AcKnowledge Consulting
Anecdote
Intelligent Answers
Microsoft
Goodman
Department of Human Services
Xero
Melbourne University
KM Australia LinkedIn Group
http://www.linkedin.com/groups/KM-Australia-77236/about
Twitter: follow the hashtags #kmaus - over 2500 tweets last year and the year before during the event
@KMAustralia
https://twitter.com/KMAustralia
The Value of Personal Learning Networks - The CEO PitchHelen Blunden
One of the activities for the Exploring Personal Learning Networks cMOOC was to pitch a presentation to the CEO on the value of Personal Learning Networks (PLN). This is a fictitious company and slide show that goes towards the pitch.
APM webinar held on 19 November 2020, presented by Garry Murphy and Lisa Street.
https://www.apm.org.uk/news/developing-skills-for-continued-high-performance-in-this-changing-world-webinar/
Presentation Future Trends in the Workplace may 27th 2015. Kevin Wheeler, Consultant in recruiting & learning, Advisor to technology startups, Futurist, Public speaker.
Millennials value greater flexibility, appreciation, team collaboration and g...PwC
A few years ago, at PwC we began to wonder why our younger people didn’t seem to be motivated by the same things that motivated the generations before them. Why didn’t they want to work in the same way? In the accounting and professional services industry, it has long been assumed that fair pay, a stable upward career path, a chance at financial security and the prestige of partnership would be enough to attract and retain bright young talent. However, we started to find that this was no longer the case. So what have we been doing differently to address this business dilemma?
Instead we’ve been revisiting our traditional human capital approach, implementing new policies, and looking at alternative, more sustainable business model options to address the shifting needs of our workforce. Here are some recommendations for organisations to consider, and some examples of how PwC has been addressing the same issues.
Ru Offering The Best Training For Gen Y Rev05.2009Kella Price
Generation Y employees will challenge the way organizations train. The addition of this generation to our workforce will change businesses and, the reality is, HOW businesses manage their employees and their talent within the organization. While WLP’s will need to ensure that Gen Y employees have the right skills to meet strategic challenges of the organization, companies will need to explore different platforms and smaller segments to meet both the individual and organizational needs. They need to learn, but training modules will use new modalities, including downloads to a Blackberry, iPod, or computer. Text messaging, the communication of choice of the next generation will be integrated into business communications with employees.
This session will discuss how to offer career tracks and development opportunities to maximize Generation Y employee's skills and meet your organizations needs. The changes to learning systems will be reviewed, and participants will learn how to change the way they communicate with their Gen-Y employees.
This program supports the ASTD Competencies Delivering Training and Career and Talent Management.
Skillshare - Building a data literacy community in NigeriaSchool of Data
Join our Nigerian fellow Nkechi Okwuone to learn about the why and the how of building a community, as illustrated by her experience as an open data project manager in the Edo, Nigeria. Community building in Nigeria (or similar regions) presents its own sets of challenges, so tune in to see how to address them.
Connecting And Engaging Teams In A Distributed WorkforceCitrix Online
This new Future of Work white paper explores the growth of today's distributed workforce and how to effectively manage distributed teams and workers to achieve optimum productivity, engagement and performance.
Virtual Teams : Creating the Foundations for Successstevenvogel
This was a training report created for a hypothetical company implementing a virtual team. Authors include: Steven Vogel, Laura Kolb, Heather Korbe, Brittany Habben, Joel Cohen
How organisational learning needs to change to meet today's challengesInfor CERTPOINT
How Speed and Technology Change Everything.
In the recent past, training was a process almost disconnected from the daily operations of the rest of the organisation. Sometimes this gap was literal - training was often confined to a separate building.
At the same time, however, training's value was seldom questioned. It was understood to have a positive, if usually unmeasured, effect. The role of training was 'building capability' - giving employees 'just-in-case' knowledge and skills for use at some point in the future
In this Article CERTPOINT CEO Ara Ohanian outlines three key ways L&D departments must change to stay relevant.
Knowledge Management Australia 2016
2-4 August 2016, Rydges Melbourne
Two-Day Connected Congress, 6 Pre-Forum Workshops, 2 World Cafes and 1 KM Clinic
www.kmaustralia.com #kmaus
The Leaders for KM Australia 2016 who will deliver Case Studies, Innovative Practical Strategies and Processes:
Dreamworks – USA(former Head of Training)
NASA – USA
Irish Defence Force - Ireland
Australian Renewable Energy Agency
Singapore Power
BUPA
Telstra
Unispace
Social Media Navigator
University of Wollongong
Australian Health Services
Research Institute
AcKnowledge Consulting
Anecdote
Intelligent Answers
Microsoft
Goodman
Department of Human Services
Xero
Melbourne University
KM Australia LinkedIn Group
http://www.linkedin.com/groups/KM-Australia-77236/about
Twitter: follow the hashtags #kmaus - over 2500 tweets last year and the year before during the event
@KMAustralia
https://twitter.com/KMAustralia
The Value of Personal Learning Networks - The CEO PitchHelen Blunden
One of the activities for the Exploring Personal Learning Networks cMOOC was to pitch a presentation to the CEO on the value of Personal Learning Networks (PLN). This is a fictitious company and slide show that goes towards the pitch.
APM webinar held on 19 November 2020, presented by Garry Murphy and Lisa Street.
https://www.apm.org.uk/news/developing-skills-for-continued-high-performance-in-this-changing-world-webinar/
Presentation Future Trends in the Workplace may 27th 2015. Kevin Wheeler, Consultant in recruiting & learning, Advisor to technology startups, Futurist, Public speaker.
Millennials value greater flexibility, appreciation, team collaboration and g...PwC
A few years ago, at PwC we began to wonder why our younger people didn’t seem to be motivated by the same things that motivated the generations before them. Why didn’t they want to work in the same way? In the accounting and professional services industry, it has long been assumed that fair pay, a stable upward career path, a chance at financial security and the prestige of partnership would be enough to attract and retain bright young talent. However, we started to find that this was no longer the case. So what have we been doing differently to address this business dilemma?
Instead we’ve been revisiting our traditional human capital approach, implementing new policies, and looking at alternative, more sustainable business model options to address the shifting needs of our workforce. Here are some recommendations for organisations to consider, and some examples of how PwC has been addressing the same issues.
Ru Offering The Best Training For Gen Y Rev05.2009Kella Price
Generation Y employees will challenge the way organizations train. The addition of this generation to our workforce will change businesses and, the reality is, HOW businesses manage their employees and their talent within the organization. While WLP’s will need to ensure that Gen Y employees have the right skills to meet strategic challenges of the organization, companies will need to explore different platforms and smaller segments to meet both the individual and organizational needs. They need to learn, but training modules will use new modalities, including downloads to a Blackberry, iPod, or computer. Text messaging, the communication of choice of the next generation will be integrated into business communications with employees.
This session will discuss how to offer career tracks and development opportunities to maximize Generation Y employee's skills and meet your organizations needs. The changes to learning systems will be reviewed, and participants will learn how to change the way they communicate with their Gen-Y employees.
This program supports the ASTD Competencies Delivering Training and Career and Talent Management.
Skillshare - Building a data literacy community in NigeriaSchool of Data
Join our Nigerian fellow Nkechi Okwuone to learn about the why and the how of building a community, as illustrated by her experience as an open data project manager in the Edo, Nigeria. Community building in Nigeria (or similar regions) presents its own sets of challenges, so tune in to see how to address them.
Connecting And Engaging Teams In A Distributed WorkforceCitrix Online
This new Future of Work white paper explores the growth of today's distributed workforce and how to effectively manage distributed teams and workers to achieve optimum productivity, engagement and performance.
Virtual Teams : Creating the Foundations for Successstevenvogel
This was a training report created for a hypothetical company implementing a virtual team. Authors include: Steven Vogel, Laura Kolb, Heather Korbe, Brittany Habben, Joel Cohen
How organisational learning needs to change to meet today's challengesInfor CERTPOINT
How Speed and Technology Change Everything.
In the recent past, training was a process almost disconnected from the daily operations of the rest of the organisation. Sometimes this gap was literal - training was often confined to a separate building.
At the same time, however, training's value was seldom questioned. It was understood to have a positive, if usually unmeasured, effect. The role of training was 'building capability' - giving employees 'just-in-case' knowledge and skills for use at some point in the future
In this Article CERTPOINT CEO Ara Ohanian outlines three key ways L&D departments must change to stay relevant.
Get the full replay with audio here: http://resources.vocus.com/SpikeJones?source=SM
Ninety percent of brand conversations occur offline, away from your digital channels. How can your brand be a part of them?
Spike Jones will turbocharge your online word of mouth so you can make a huge offline splash. Energize your customers, create outspoken evangelists and watch your brand grow.
Watch the full webinar replay to:
Amplify your customers' passion by creating influence.
Cultivate brand ambassadors by fostering a true community.
See real examples from brands like Chevy, Fiskars and Best Buy.
About the Speaker:
Spike Jones specializes in word of mouth marketing as group director of engagement at WCG. Previously, he was the senior vice president of customer experience at Fleishman-Hillard International Communications, and worked at the identity company Brains on Fire, where he co-authored the book, “Brains on Fire: Igniting Powerful, Sustainable Word of Mouth Movements.” Spike has worked with many notable clients, including USAA, AT&T, General Motors, BMW and Best Buy.
Get the full replay with audio here: http://resources.vocus.com/SpikeJones?source=SM
Four Ways to Leverage Social Media in Your MarketingJocelyn Murray
Through technology and social media networks, your customers and prospects are connected with each other and they're empowered with a host of resources to guide them through a buying process. As a marketer, you can use social media channels to facilitate word of mouth, engage in two way conversations and to extend your marketing reach and impact sales. Here's how:
Using primary care databases to evaluate drug benefits and harms: are the res...David Springate
Databases of electronic medical records and in particular primary care databases (PCDs) are increasingly used in research. The largest PCDs contain full data on all primary care consultations by millions of patients over two or more decades. They provide a means for investigating important healthcare questions which cannot be practically addressed in a Randomised Controlled Trial. However, concerns remain about the validity of studies based on data from PCDs. Most work around validity has attempted to confirm individual data values within a dataset. We take a different approach and instead replicate published PCD studies in a second, independent, PCD. Agreement of results then implies that the conclusions drawn are independent of the data source (though this doesn’t rule out that such as confounding by indication are commonly influencing both).
We replicated two previous PCD studies using the Clinical Practice Research Datalink (CPRD). The first was a retrospective cohort study of the effect of Beta-blocker therapy on survival in cancer patients using DIN-LINK. The second was a nested case-control analysis of the effects of Statins on mortality of patients with ischaemic heart disease using QRESEARCH.
Our analyses produced several important quantitative differences compared to the original studies, altering conclusions. These could not be fully explained by either demographic differences in the patient samples or structural differences between the datasets. Our study highlights both the caution that needs to be applied when assessing the findings from analysis of just a single database and the difficulties in performing replications of existing PCD studies.
Plants that bloom or come on strong in August, September and October gardens. Perennial, annual and tropical plants make for a colorful garden in late summer through fall.
150723 inspiring next generation career successv6ME+
Businesses are spending heavily on recruiting and developing young talent through direct entry graduate schemes and other early careers programmes, yet 25% of companies have unfilled positions due to graduates having a lack of employable skills.
Whilst the transformation in Further Education funding has increased the focus of universities on employability, this is failing to engage a large number of students and provide the personalised support in their moment of need. Many young people are feeling overwhelmed as they take their first steps on their career resulting in high numbers of employees being disengaged and uninspired in their work.
So, who's doing anything about it?
There's a gaping divide in who owns the problem, with employees looking for their employers to take the lead and provide visibility of their future careers options and businesses looking for individuals to take control.
ME+® fills the gap, putting people in control of their own careers and guiding them to achieve their ambitions.
Master slides from Scotland's first PR festival. 16-17 June. www.prfest.co.uk #PRFest
The festival was designed to help practitioners in Scotland learn, share and be inspired by leading developers, thinkers, doers and from those who are leading the way.
Full report the_global_pr_communication_model_2021_ga_corporate_excellence.02Ramkumar Singaram
The Global PR and Communication Model defines the roadmap and building blocks for the PR and Communications role, providing professionals with a toolkit that includes all the resources, capabilities and skills needed for creating organisations with solid reputations that generate trust. It has been developed based on a review of existing models and methodologies and the views of over 1,400 professionals and academics from 47 countries in 5 different regions. It aims to become the framework for the future of Communications, Reputation and the management of the most powerful intangible assets.The Model is structured around 5 strategic Building Blocks.
https://iprn.com , https://catalystpr.in
Content strategy, communications strategy and digital excellenceDRCC
While content strategy and digital channels still bear the brunt of cross-organizational silos, communications departments have been converging. Communications directors often sit at board level and help shape business strategy. In a further drive for integration, some organizations have set up multidisciplinary centres of digital excellence.
So where in an organization does a content strategy team fit best? To show its full potential, content strategy needs to work alongside communications strategy in supporting business strategy. Diana shows how content strategy and communications strategy are complementary, providing a practical and inspiring framework for everyone to keep to.
Social Business CookBook - Ingredients, Recipes, and Cases - Easy GuideThomas & Christian
Social Business in the enterprise, How to work with social technology internally and externally, Ingredients, Recipes, and case examples. It's part of a bigger handbook used for acceleration of the social business journey with Grundfos.
More stories and background can be found at http://socialbusinessjourney.com/
Learning from the book "Making of a CEO". Authored by Dr. Sandeep K. Krishnan and a published by Penguin India. The book is available at www.amazon.in/Making-CEO-Sandeep-Krishnan/dp/0143440268/
The global digital landscape is driving everyone towards becoming a lifelong learner. This represents the biggest opportunity that the sector has seen since its inception. All contemporary digital threats can be met by universities, if they compete. The Digital Campus explores how a change of mind-set along with a digital campus can offer universities the opportunity to ensure that they can compete and excel in the contemporary digital environment. And it also offers an answer to an age old problem – how to maintain and leverage a vibrant university community after its members leave the campus. - See more at: http://precedent.co.uk/our-thinking/reports/the-digital-campus#sthash.DtIXHSEn.dpuf
The future of corporate communications – summary of resultsBrunswick Group
As Europe’s senior communications professionals scan the horizon for clues about the future of their role, their top concerns are how to ensure consistency of message across the organisation and how to cut through the information overload to be heard. Many communicators believe the answer lies in consolidation of communications functions to ensure alignment and impact.
In order to capture what is top of mind in the shifting European communications arena, Brunswick and the European Association of Communications Directors (EACD) have partnered on a unique piece of research that included EACD members and other senior communicators across Europe.
For more information please contact:
Phil Riggins: www.brunswickgroup.com/people/directory/phil-riggins/
Outcomes through engagement: How the Public Sector Improves Citizen Outcomes ...Engage for Success
This paper provides much of this valuable content to help you all, whether as HR practitioners, leaders or managers, to help to build a more engaged and connected workforce across Public Sector. The impact and outcomes are clear, and the opportunity to showcase great work already being undertaken in so many areas of central and local government will help build the confidence in all of us to make a difference.
Taking internal communication out of its comfort zoneCIPR Inside
A webinar presented to members on 2 November 2016, Laura Jameson and Nick Leonard presented some top details from the recent research conducted by Ruder Finn
Closing the communication and collaboration gapCIPR Inside
Kevin Ruck, PR Academy, Lightning talk, ESNs communication and collaboration. Closing the gap 16. CIPR Inside's annual internal communication conference 4 October 2016
Bringing people together to help them understand their valueCIPR Inside
Leanne Taylor Flett, AXA, Employee communication and engagement manager. Presentation and case study. Closing the gap 16. CIPR Inside's annual internal communication conference 4 October 2016
Engagement – bridging the gap between staff and leadersCIPR Inside
Emma Savage & Emily Lovell, Powys County Council. Presentation and case study. Closing the gap 16. CIPR Inside's annual internal communication conference 4 October 2016
Tim Rutter, Tata Steel, The offline audience, #makinganimpact15CIPR Inside
Tim Rutter, Head of Communications, Tata Steel, presentation about The Journey, the company's newspaper at CIPR Inside's annual internal communication conference on 13 October 2015
Jenni Field CIPR Inside, Strategy update, #makinganimpact15CIPR Inside
Jenni Field's presentation outlining the CIPR Inside strategy to reach out to people in internal communication, from CIPR Inside's annual internal communication conference 13 October 2015
John Neilson Lockheed Martin, building bridges. #makinganimpact15CIPR Inside
John Neilson's presentation on Internal / External – the strategic objective at CIPR Inside's annual internal communication conference on 13 October 2015
#insidestory awards party 26 February 2015. The full slides from the night announcing all the winners. Congratulations to a wonderful selection of internal comms professionals
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
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The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
#futureIC main room presentations
1. CHARTERED INSTITUTE OF PUBLIC RELATIONS
BUILDING
OUR
FUTURE /
ANNUAL INTERNAL
COMMUNICATION
CONFERENCE 2013
In association with CIPR Inside
2. CHARTERED INSTITUTE OF PUBLIC RELATIONS
BUILDING
OUR
FUTURE /
JAMES HARKNESS
FCIPR
HARKNESSKENNETT
CIPR INSIDE CHAIR
3. CHARTERED INSTITUTE OF PUBLIC RELATIONS
CIPR INSIDE
COMMITTEE /
CIPR INSIDE?
• The CIPR group for internal communication
professionals, with over 700 members
• Any CIPR member can select to join the
CIPR Inside group
• A committee of elected IC professionals,
represents the group’s membership and
develops events and opportunities
specifically for our members
Gihan Hyde Gloria Lombardi James Harkness
Kevin Ruck Marsha Van Moorsel Rachel Miller
Rebecca Astles Roland Burton Angela Gostling
Trudy LewisJenni Wheller Jo Walker
6. CHARTERED INSTITUTE OF PUBLIC RELATIONS
BUILDING OUR
FUTURE /
How do we…
• Reduce noise?
• Influence senior people?
• Collaborate with HR?
• Communicate with remote workers?
• Involve managers?
• Speed up organisational change?
• Measure?
7. CHARTERED INSTITUTE OF PUBLIC RELATIONS
BUILDING OUR
FUTURE /
Internal Communication today:
• Increasingly recognised as a discipline that enables real
engagement and organisational success
• On the CEO and leadership agenda
• Embracing the opportunities that digital provides
• Our skills are in demand!
8. CHARTERED INSTITUTE OF PUBLIC RELATIONS
HOW CONFIDENT
ARE YOU THAT
INTERNAL
COMMUNICATION
PROVIDES A CAREER
FOR THE FUTURE? /
9. CHARTERED INSTITUTE OF PUBLIC RELATIONS
HOW CONFIDENT
ARE YOU THAT
INTERNAL
COMMUNICATION
PROVIDES A CAREER
FOR THE FUTURE? /
1. Very confident
2. Confident
3. Undecided
4. Not confident
5. Not at all confident
10. CHARTERED INSTITUTE OF PUBLIC RELATIONS
IS THEREAFUTURE
FOR INTERNAL
COMMUNICATION?
SARAH LARVOR
GLOBAL HEAD OF STRATEGIC
COMMUNICATION AND BRAND
NATIONAL GRID
11.
12.
13. The business case for
internal communication
Employee
engagement
Customer
satisfaction Bottom line
benefit
14. All change
digital and social media
Explosion of
Disruptive
technology
information consumption
Changing patterns of
User generated
news
26. CHARTERED INSTITUTE OF PUBLIC RELATIONS
IS THERE A FUTURE
FOR INTERNAL
COMMUNICATION? /
Questions
27. CHARTERED INSTITUTE OF PUBLIC RELATIONS
THE GAP BETWEEN
SUCCESS AND
FAILURE /
Jenni Wheller
Internal Communications Manager, SSP UK
&
Barry Gifford
Operations Director for Pubs and Bars, SSP UK
29. CHARTERED INSTITUTE OF PUBLIC RELATIONS
WORKSHOPS / Session 1: 11:05am
Session 2: 11:40am
Workshop title Room no. &
Floor
Building a world-class internal communications function
Fiona Gibson, HSBC
Pakistan
Room – 1st
Floor
Your career in your hands
Virginia Hicks, Comma
Exec Box 52
- 3rd Floor
Engaging your people to support their brand
Andrew Jones, Blind Veterans UK
Australia
Room – 1st
Floor
Diplomatic Excellence – Creating global employee engagement at the Foreign
Commonwealth Office
Krishan Lathigra & Catherine Morris, Foreign and Commonwealth Office
England
Suite – 2nd
Floor
Cutting through the noise of excessive communications
Cliff Ettridge, The Team
Exec Box 56
– 3rd Floor
Creating employee communications that really engage and motivate action
Jamie Pert, Newsweaver
Ashes Suite
– 1st Floor
30. CHARTERED INSTITUTE OF PUBLIC RELATIONS
CANINE
PARTNERS /
Session from 1pm
Main conference room
31. CHARTERED INSTITUTE OF PUBLIC RELATIONS
CANINE
PARTNERS /
Session from 1pm
Main conference room
32. CHARTERED INSTITUTE OF PUBLIC RELATIONS
CANINE
PARTNERS /
Session from 1pm
Main conference room
36. CHARTERED INSTITUTE OF PUBLIC RELATIONS
CANINE
PARTNERS / Andy Cook
CEO, Canine Partners
37. CHARTERED INSTITUTE OF PUBLIC RELATIONS
BUILDING
OUR
FUTURE /
ANNUAL INTERNAL
COMMUNICATION
CONFERENCE 2013
In association with CIPR Inside
38. CHARTERED INSTITUTE OF PUBLIC RELATIONS
HOW CAN
COMMUNICATORS
KEEP THE
ENGAGEMENT
AGENDAALIVE /
David MacLeod
Engage for Success
&
Tanith Dodge
Marks & Spencer
39. CHARTERED INSTITUTE OF PUBLIC RELATIONS
EMPLOYEE AND CUSTOMER ENGAGEMENT
TANITH DODGE
HR Director
Marks & Spencer plc
DAVID MACLEOD
Co-Chair, Employee
Engagement Task Force
41. CHARTERED INSTITUTE OF PUBLIC RELATIONS
Why is it Important?
Percentage of
employees
actively engaged
30%
Percentage of
employees who
do not trust
their managers
70%
The UK has 6%
lower average
engagement
levels than other
large economies
(Kennexa, 2011)
6%
Percentage
below G7
productivity
levels
(International
comparison of
productivity gap)
20%
49. CHARTERED INSTITUTE OF PUBLIC RELATIONS
Employee Engagement:
Statistics and Case Studies
REVENUE
GROWTH
Organisations in the top
quartile of engagement scores
demonstrated revenue growth
2.5 times greater than those in
the bottom quartile.
CUSTOMER
SATISFACTION
Companies with top
quartile engagement
scores average
12% higher customer
advocacy.
PROFIT
Companies with
engagement
scores in the top
25% had twice the
annual net profit.
50. CHARTERED INSTITUTE OF PUBLIC RELATIONS
Employee Engagement:
Statistics and Case Studies
PRODUCTIVITY
Organisations in the top
quartile of employee
engagement scores had
18% higher productivity.
INNOVATION
59% of engaged
employees said that their
job brings out their most
creative ideas.
EMPLOYEE TURNOVER
Companies with high levels of
engagement show turnover rate
40% lower than companies with low
levels of engagement.
51. CHARTERED INSTITUTE OF PUBLIC RELATIONS
Employee Engagement:
Statistics and Case Studies
HEALTH & SAFETY
Organisations with engagement in the bottom
quartile
average 62% more accidents than those in the top.
EFFICIENC
YAn insurance company found that teams with
higher engagement had 35% less down time
between calls – equivalent to one ‘free of
charge’ employee to every eight employees.
52. CHARTERED INSTITUTE OF PUBLIC RELATIONS
“A happy workforce is a more productive workforce”
Employee Engagement at M&S
53. CHARTERED INSTITUTE OF PUBLIC RELATIONS
• Opportunity and Wellbeing
• Pride in the Company/Brand
• Trust
• Involvement
Source: Towers Perrin Survey of 200,000 employees in 18 countries
The Top Four Predictors of
Employee Engagement
54. CHARTERED INSTITUTE OF PUBLIC RELATIONS
Positivity results - 74%
Employee Engagement - 73%
Knew what to do to give best
customer service - 97%
Proud to recommend M&S products
- 92%
Manager trusts me to get on with
job - 90%
Engaging for Success
55. CHARTERED INSTITUTE OF PUBLIC RELATIONS
Upper Quartile
vs.
Lower Quartile
Employee Engagement Correlation
Sales against plan (%)
Absence against plan (%)
Mystery Shop (%)
57. CHARTERED INSTITUTE OF PUBLIC RELATIONS
30/09/2013 ENGAGE FOR SUCCESS 2012 5
The Four Enablers of Engagement
58. CHARTERED INSTITUTE OF PUBLIC RELATIONS
The context for WHY Employee Engagement is critical:
The 20th Century model was “Business as Usual”.
MAKE EFFICIENT – aligned but not engaged, central
direction, command and control.
The Bigger Picture
62. CHARTERED INSTITUTE OF PUBLIC RELATIONS
L TO R: Mark Elborne, CEO, North Europe GE; Ronan Dunne, CEO O2; Tanith Dodge, HR Director, Marks & Spencer; Sir Win Bischoff, Chairman
Lloyds Banking Group; Nick Creswell, VP, Technology Thomson Reuters; Andy Harrison, CEO Whitbread; Frances O'Grady TUC; Martin Donnelly,
BIS Permanent Secretary; Neil Bentley Deputy Director General CBI; Ian Powell Chairman and Senior Partner PwC; Rob Devey CEO UK & Europe
Prudential; Ian King CEO BAE Systems; Richard Baker Chairman Virgin Active; Barbara Frost CEO Water Aid; Peter Cheese CEO CIPD; Bernadette
Malone CEO Perth and Kinross council; Marc Bolland CEO Marks & Spencer; Justin King CEO Sainsbury's; Eric Collins Managing Director Nampak;
Steve Mogford CEO United Utilities; David Evans Chairman and CEO Grass Roots Group; Nita Clarke and David MacLeod, Co-Chairs of the Task
Force
Senior Leaders Breakfast Summit
12th November 2012
63. CHARTERED INSTITUTE OF PUBLIC RELATIONS
www.engageforsuccess.org
Twitter – www.twitter.com/engage4success
Linked In – http://www.linkedin.com/company/engage-for-success
Facebook – http://www.facebook.com/#!/EngageForSuccess
Google+ - https://plus.google.com/#communities/118419210283831602780
YouTube - http://www.youtube.com/user/Engage4Success
Pinterest - http://pinterest.com/engage4success/
Radio Show - http://www.blogtalkradio.com/engage-for-success
64. CHARTERED INSTITUTE OF PUBLIC RELATIONS
HOW CAN
COMMUNICATORS
KEEP THE
ENGAGEMENT
AGENDAALIVE /
Questions
65. CHARTERED INSTITUTE OF PUBLIC RELATIONS
WORKSHOPS / Session 1: 14:00pm
Session 2: 14:45pm
Workshop title Room no. &
Floor
Channelling your inner Monica: Getting measurement to work for you
Claire Newton, Telefonica UK & Maggie Wotherspoon, HarknessKennett
Australia
Room – 1st
Floor
Engaging remote workers
Sam Hodlin, Eurostar
Exec Box 56
– 3rd Floor
Turn on the green light – engaging employees in sustainability
Roland Burton, Marks & Spencer
England
Suite – 2nd
Floor
Creating momentum – why are we here?
Pete Stevenson, The Edge Picture Company & Michelle Griffiths, Sport Wales
Ashes Suite
– 1st Floor
Conversations that make a difference: looking good vs. being real
Michael Pounsford, Couravel
Pakistan
Room – 1st
Floor
66. CHARTERED INSTITUTE OF PUBLIC RELATIONS
BUILDING
OUR
FUTURE /
ANNUAL INTERNAL
COMMUNICATION
CONFERENCE 2013
In association with CIPR Inside
67. CHARTERED INSTITUTE OF PUBLIC RELATIONS
CIPR INSIDE
UPCOMING
EVENTS /
CIPR INSIDE – Ask the Guru
More info www.ciprinside.co.uk
29th October, 6.30 – 8pm
Helping employees cope with
change
Christine Crofts, Aviva Group
Lisa Sibley, Essex County Council
The Parcel Yard, King’s Cross Station,
London
19th November, 6.30 – 8pm
Social media in the workplace:
pros and cons
Euan Semple, Organizations Don't
Tweet - People Do
Marc Wright, simply-goodadvice &
simply-communicate.com
Ghassan Karian, Karian and Box
Unwin room, RIBA, 66 Portland Place
68. CHARTERED INSTITUTE OF PUBLIC RELATIONS
CIPR INSIDE
UPCOMING
EVENTS /
CIPR INSIDE – Webinars
4th October, 10.30 - 11.30
Social media: From social leaders, to hard to reach
groups – making it work for your organisation and
gaining leadership buy-in
Lee Hewett, Barclays
More info www.ciprinside.co.uk
69. CHARTERED INSTITUTE OF PUBLIC RELATIONS
CIPR INSIDE
UPCOMING
EVENTS /
CIPR INSIDE Awards
Categories: (*new for 2013)
Programme Awards
• Employee engagement
• Change communication
• International programme
• Best use of measurement*
Channel awards
• Best intranet
• Best implementation of internal social
media
Team Awards
• Best agency
• Best in-house team
Training Award
• Best training course*
Individual award
• Best contribution to IC by an
individual*
Deadline: 29th November 2013
Award ceremony: March 2014
Entry fee: £85 + VAT
More info www.ciprinside.co.uk
70. CHARTERED INSTITUTE OF PUBLIC RELATIONS
INVOLVEMENT: THE
COMMUNICATOR’S
MOST POWERFUL
WEAPON /
Ashley Freeman & Jonny Tapnack
INVOLVE
71.
72. About INVOLVE
•Experts at Involvement
•Specialise in Live Experiences, Culture &
Behaviour Change and Involvement Tools
•Clients include adidas, B&Q, Fujitsu, GSK
and Vodafone
73. How this will work
• 3 x rotations
IMAGINE → INTERPRET → IMPRINT
• Attend a different workshop zone during each
rotation
• Use table mats to capture your ideas
• Nominate a scribe / facilitator
• This exercise is an art, not a science!
• If possible, no more than 10 people at a table
74. Where to go
Tables 1 - 3 Building a world-class internal communications function HSBC
Tables 4 Your career in your hands Comma Partners
Tables 5 & 6 Engaging your people to support their brand Blind Veterans UK
Tables 7 Diplomatic Excellence Foreign & Commonwealth Office
Tables 8 & 9 Cutting through noise of excessive communications The Team
Tables 10 -13 Conversations that make a difference Couravel
Tables 14 - 16 Channelling your inner Monica O2 & HarknessKennett
Tables 17 & 18 Engaging remote workers Eurostar
Tables 19 & 20 Engaging employees in sustainability M&S
Tables 21 & 22 Creating Momentum Sport Wales & The Edge
Tables 23 - 26 Employee communications that really engage Newsweaver
76. Where to go
Tables 1 - 3 Building a world-class internal communications function HSBC
Tables 4 Your career in your hands Comma Partners
Tables 5 & 6 Engaging your people to support their brand Blind Veterans UK
Tables 7 Diplomatic Excellence Foreign & Commonwealth Office
Tables 8 & 9 Cutting through noise of excessive communications The Team
Tables 10 -13 Conversations that make a difference Couravel
Tables 14 - 16 Channelling your inner Monica O2 & HarknessKennett
Tables 17 & 18 Engaging remote workers Eurostar
Tables 19 & 20 Engaging employees in sustainability M&S
Tables 21 & 22 Creating Momentum Sport Wales & The Edge
Tables 23 - 26 Employee communications that really engage Newsweaver
78. Where to go
Tables 1 - 3 Building a world-class internal communications function HSBC
Tables 4 Your career in your hands Comma Partners
Tables 5 & 6 Engaging your people to support their brand Blind Veterans UK
Tables 7 Diplomatic Excellence Foreign & Commonwealth Office
Tables 8 & 9 Cutting through noise of excessive communications The Team
Tables 10 -13 Conversations that make a difference Couravel
Tables 14 - 16 Channelling your inner Monica O2 & HarknessKennett
Tables 17 & 18 Engaging remote workers Eurostar
Tables 19 & 20 Engaging employees in sustainability M&S
Tables 21 & 22 Creating Momentum Sport Wales & The Edge
Tables 23 - 26 Employee communications that really engage Newsweaver
89. CHARTERED INSTITUTE OF PUBLIC RELATIONS
CREATING
SOCIAL
CONVERSATIONS /
Rachel Miller, All things IC
Jonathan Phillips, Coca Cola Enterprises
Wendy Jordan, The Wheatley Group
Linda Mortimer, London Gatwick
94. Holmes launched on 19 July 2012 following 18
months of preparation and staff consultation.
•Built on interact software
•Launched with core pages
•Launched with help from Intranet Army
•Immediately embraced, no hitches,
•Holmes has grown steadily since then (88%)
Holmes’ history in a nutshell
95
102. CHARTERED INSTITUTE OF PUBLIC RELATIONS
HOW CONFIDENT
ARE YOU THAT
INTERNAL
COMMUNICATIONS
PROVIDES A CAREER
FOR THE FUTURE? /
103. CHARTERED INSTITUTE OF PUBLIC RELATIONS
BUILDING OUR
FUTURE /
• Copies of today’s presentations are available on our
website www.ciprinside.co.uk
THANK YOU
104. CHARTERED INSTITUTE OF PUBLIC RELATIONS
BUILDING
OUR
FUTURE /
ANNUAL INTERNAL
COMMUNICATION
CONFERENCE 2013
In association with CIPR Inside