This document outlines the scope of work and key performance indicators (KPIs) for several logistics service providers. It describes tasks like warehouse management, transportation of goods from distribution centers to stores, and home deliveries. All companies listed have KPI targets of 100% for timely deliveries, accurate documentation/reporting, vehicle cleanliness and safety, and other metrics.

1. Aditya Birla Retail Ltd.- More for you
Scope of work :
• Managing Distribution Centre in Pune and
providing infrastructure and capex for
Bhiwandi and Ludhiana Distribution Centre
Secti
on KPI Target
Inco
ming
Number of Trucks received per day 25
Truck Turnaround 60 min
GRN Updated in system and Input
accuracy
Same
day /
100%
Invoice / GRN dispatched to HO finance Same
day
Put-
awa
y
Put-away completed sign off Checklist Same
day
Put-away accuracy 100%
Pick
Lines picked per hour 650
Lines fill rate 95%
Outb
ound Number of trucks dispatched 20

2. Pantaloons Retail Ltd.
Scope of work :
• Secondary distribution to all retails outlets
• Currently managing Ahemdabad,Hyderabad &
Delhi
•To maintain all MIS/checklist/vehicle history
card/fuel records etc
KPI Target
Timely placement of vehicles 100%
Timely dispatch of material 100%
Damage free handling of material 100%

3. Next Retail Store
Scope of work :
• Warehousing & Secondary distribution to all
retails outlets
• Currently managing Cochin,Indore,Bhopal &
Ranchi
•To maintain all MIS/checklist/vehicle history
card/fuel records etc
KPI Target
All Stock transfer order(STO) / SO
received till 5, dispatched on the same
day
Local and Upcountry weightage 35%
100%
All Stock transfer order(STO) / SO
received after 5pm,dispatched by
noon the following day
Local weightage 35%
100%
All receipts till 6 pm to be unloaded the
same day
Local weightage – 30%
100%

4. DHL – Fleet Management
Scope of work :
•To deploy vehicles as per the fleet operation plan
provided by DHL.
•All vehicles to have spare tyre and necessary
tools. .
•To maintain all MIS/checklist/vehicle history
card/fuel records etc
KPI Target
Reliability of Vehicle 99.9%
Deployment of vehicle on time 100%
External and internal cleanliness of
vehicles
100%
Driver Presentability and Behaviour 100%
Complaints lodged related to vehicle,
driver and supervisor
0%
Fleet Deployed Load Allocation

5. Metro Shoes
Labeling Dispatch planning Shoe Packing
Metro WH
Scope of work :
• Primary transportation of raw shoes &
packaging material from Mumbai
• Receipt, validation & De-stuffing at Dehradun
• QC,labeling,barcoding & packaging of shoes
• Secondary transportation from warehouse to
Showrooms
Storage and inventory control
KPI Target
Time bound primary & secondary
distribution
100%
Error free QC, labeling, bar coding,
parking and dispatch of shoes to
store
Inventory accuracy 100%
Packaging cycle completion
Within
24 hrs
Adherence to exercise, VAT &other
regulatory processes
100%

6. Radhakrishna Foodland Pvt. Ltd.
KPI Target
Collection and Delivery of product from/ to
various places of customer as
communication by food land from time to
time
100%
When the Vehicle is in transit delay Vehicle
Tracking as to be given to customer.
100%
During the transit the Vehicle de-freezer
temperature is set shall not be change or
modified
100%
Delivery of product in good condition. 100%
Scope of work :
• Transportation of food products for North
bound and south bound
Primary Transport Secondary Transport

7. Eastern Condiments Pvt. Ltd.
Scope of work :
• Vehicle deployment at stockiest place for local
distribution
• Vehicle to cover almost all the outlets selling
masala
• Complete logistics support for Eastern industry
vehicles drivers and fuel across state.
KPI Target
Timely deployment of Vehicle at
stockiest place 100%
Stock reconciliation on weekly basis 100%
Replacement vehicle of any type
during vehicle breakdown
Delivery of products in good condition 100%
Cleanliness of vehicle 100%

8. Food world Super market Ltd
Scope of work :
• Distribution Centre management
•Secondary distribution from DC to all the retail
outlets within the city of operations.
• Return goods management
KPI Target
Timely deployment of Vehicle as per
the schedule approved by the food
world.
100%
Stock reconciliation on weekly basis 100%
Cleanliness of container and vehicles 100%
Drivers and vehicles checklist to be
prepared
100%

9. Heritage Foods.
Scope of work :
• Primary distribution from farm to DC
• Secondary distribution from Heritage DC to all
stores located in city
• Home deliveries from store
KPI Target
Timely deployment of Vehicle at
stockiest place 100%
Stock reconciliation on weekly basis 100%
Replacement vehicle of any type
during vehicle breakdown
Delivery of products in good condition 100%
Cleanliness of vehicle 100%

10. Scope of work :
• Warehouse management, secondary distribution
from DC to all the outlets within the city of
operation
• Return goods management
KPI Target
Timely deployment of Vehicle at
stockiest place 100%
Stock reconciliation on weekly basis 100%
Replacement vehicle of any type
during vehicle breakdown
Delivery of products in good condition 100%
Cleanliness of vehicle 100%
Subhiksha Trading Services Ltd

11. Pantaloons Retail Ltd. – Delhi Operations
Scope of work :
• Transportation from DC to all retails outlets
• Currently managing Ahemdabad,Hyderabad & Delhi
• Home deliveries in Delhi only
•To maintain all MIS/checklist/vehicle history card/fuel records etc
Details :
• DC’s Location – Wazirpur, Dadri,Ghaziabad & Hasangarh
• Stores Location – Big Bazar Wazirpur,Inderlok,Sahara Mall,Ambi Mall Gurgaon,
•Pantaloon Store – EDM Ghaziabad,Shipra Mall Ghaziabad, Home town Noida,Ezone
Rohini,Sahara Mall Gurgaon
•Products – FMCG,Apparels,CD&DVD,Furniture,Lifestyle etc.

12. Home Delivery Process Flow
Order Booked
Routing
Scheduling
Urgent Delivery
(As and when the
order received they
are delivered)
First Load
(Order received after
1800hrs the prior
day will loaded &
dispatched at 0900
hrs next day)
Second Load
(Order received till
1300hrs on the same
day will be delivered by
1500hrs
Third Load
Order received till
1700 hrs will be
dispatched till
18.30hrs

13. KPI Target
Timely Delivery without damages 100%
Unloading at customers point at any height or level without damage 100%
Documents of vehicles like RC, Pollution etc. to be submitted Adherence
Daily and monthly report 100%
24/7 vehicle to be at DC,
100%
Drivers/Loaders for 12 hrs should reach in time
Drivers license, police verification document to be provided to the customer 100%
KPI’s