This was a final presentation that I made for a Media Sales course at the University of Illinois. My assignment asked me to design a promotional plan that would reach more male consumers to the brand. Creating a rebranding of Lush cosmetics required creativity and market research about the industry as a whole.
Analysis on Kiehl's Marketing & ExecutionHooJin Yoon
To acheive a solid brand positioning, the execution in line with the brand strategy is essential. Kiehl's has a very clear brand promise yet -we thought- somewhat fail to deliver its brand promise to the consumer in Spain(Madrid). This gap between the expectation and perception weakens its brand positioning. The slide is presented for professor Teresa Recio's Marketing Management at IE Business School MBA.
Trends + Trendsetters: The Best in Beauty Content Marketing NewsCred
Our Industry Landscape guides aim to educate marketers on trends, opportunities, and content strategies that best-in-class brands are utilizing to engage their audiences.
In this guide, we’ll take a look at content marketing in the beauty industry. We'll also walk through the content hubs for Bobbi Brown, Chanel, Birchbox, L'Oreal, Maybelline, and Aesop and share key learnings from each.
Interested in learning more? We’d love to hear from you! Feel free to reach out at strategy@newscred.com.
This campaign was developed with a fellow Integrated Marketing Communications student at Ithaca College. The aim of this project was to redefine the image of the natural beauty product brand LUSH cosmetics. We wanted to create deliverables that would showcase the whimsical features of the brand's products.
The slides are made to delineate the image of the body shop in the context of Pakistan. It includes all the tools and techniques which helps in understanding the body shop values and core competencies in great detail.
This was a final presentation that I made for a Media Sales course at the University of Illinois. My assignment asked me to design a promotional plan that would reach more male consumers to the brand. Creating a rebranding of Lush cosmetics required creativity and market research about the industry as a whole.
Analysis on Kiehl's Marketing & ExecutionHooJin Yoon
To acheive a solid brand positioning, the execution in line with the brand strategy is essential. Kiehl's has a very clear brand promise yet -we thought- somewhat fail to deliver its brand promise to the consumer in Spain(Madrid). This gap between the expectation and perception weakens its brand positioning. The slide is presented for professor Teresa Recio's Marketing Management at IE Business School MBA.
Trends + Trendsetters: The Best in Beauty Content Marketing NewsCred
Our Industry Landscape guides aim to educate marketers on trends, opportunities, and content strategies that best-in-class brands are utilizing to engage their audiences.
In this guide, we’ll take a look at content marketing in the beauty industry. We'll also walk through the content hubs for Bobbi Brown, Chanel, Birchbox, L'Oreal, Maybelline, and Aesop and share key learnings from each.
Interested in learning more? We’d love to hear from you! Feel free to reach out at strategy@newscred.com.
This campaign was developed with a fellow Integrated Marketing Communications student at Ithaca College. The aim of this project was to redefine the image of the natural beauty product brand LUSH cosmetics. We wanted to create deliverables that would showcase the whimsical features of the brand's products.
The slides are made to delineate the image of the body shop in the context of Pakistan. It includes all the tools and techniques which helps in understanding the body shop values and core competencies in great detail.
Marketing Research for Metropolitan MarketJung Eun Kim
This is a presentation slide of my academic research project conducted at Emerson College in Fall 2011. It was part of the group assignment in the course 'Introduction to Research Methods' instructed by Seounmi H. Yoon. The purpose of this research is to identify the business opportunity in Great Boston Area by selecting the client. From the file, Metropolitan Market is a grocery store from Great Seattle Area.
Laima AS - Potential expansion into Germany or UKYordan Dimitrov
Presentation for '356SAM Globalisation & Emerging Markets' module. Evaluating Laima AS' potential expansion into the German or British market. Presentation was produced using Adobe Spark for assignment 1 of the 356SAM module.
Project Management Report for Blue Bag Films (University Assignment)Yordan Dimitrov
As part of my Project Management for Business module, I was required to prepare a project management report for implementing hot-desking at 'Blue Bag Films'.
EPQ Presentation. How has the cigarette advertisement changed for the past 10...Yordan Dimitrov
Extended Project Qualification - A-level additional project based on AQA.
The project aims to answer the question: How has the cigarette advertisement changed for the past 100 years as illustrated by three posters?
Grade: A.
EPQ Essay: "How has the cigarette advertisement changed for the past 100 year...Yordan Dimitrov
Extended Project Qualification A-Level project essay, based on AQA.
Question: How has the cigarette advertisement changed for the past 100 years as illustrated by three posters?
Grade: A
The integrated assignment focuses on the three modules I read during semester two of my second year at Coventry University:
- Decision Analysis Techniques (63% = 2:1)
- Global Supply Chain Management (60% = 2:1)
- Management of E-commerce (87% = 1st)
The coursework looks at Jaguar Land Rover and the potential opportunities and threats that the company would be facing if they choose to expand into a foreign market (Russia, Brazil or Canada)
A coursework for Just In Time (JIT). Graded - 70%.
TASK:
Essay Question 3:
In no more than 1000 words, discuss how JIT (Just In Time) can be applied to a building company. You should ensure that your essay makes reference to the following:
• How JIT can be applied.
• Potential benefits from JIT implementation.
• Potential issues with JIT implementation.
Supply chain risk process of a supermarket - Milk - TescoYordan Dimitrov
TASK:
In no more than 500 words, discuss the supply chain risk process of a supermarket (I suggest you select a single product for example: bread, or meat or fruit) You should ensure that your essay makes reference to the following:
• The supply chain risk process.
• The types of risk involved.
• How you would manage and respond to the risks.
Grade obtained: 80% - 1st
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysSearch Engine Journal
Digital platforms are constantly multiplying, and with that, user engagement is becoming more intricate and fragmented.
So how do you effectively navigate distributing and tailoring your content across these various touchpoints?
Watch this webinar as we dive into the evolving landscape of content strategy tailored for today's fragmented user journeys. Understanding how to deliver your content to your users is more crucial than ever, and we’ll provide actionable tips for navigating these intricate challenges.
You’ll learn:
- How today’s users engage with content across various channels and devices.
- The latest methodologies for identifying and addressing content gaps to keep your content strategy proactive and relevant.
- What digital shelf space is and how your content strategy needs to pivot.
With Wayne Cichanski, we’ll explore innovative strategies to map out and meet the diverse needs of your audience, ensuring every piece of content resonates and connects, regardless of where or how it is consumed.
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Valters Lauzums
E-commerce in 2024 is characterized by a dynamic blend of opportunities and significant challenges. Supply chain disruptions and inventory shortages are critical issues, leading to increased shipping delays and rising costs, which impact timely delivery and squeeze profit margins. Efficient logistics management is essential, yet it is often hampered by these external factors. Payment processing, while needing to ensure security and user convenience, grapples with preventing fraud and integrating diverse payment methods, adding another layer of complexity. Furthermore, fulfillment operations require a streamlined approach to handle volume spikes and maintain accuracy in order picking, packing, and shipping, all while meeting customers' heightened expectations for faster delivery times.
Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
Innovative formats such as social commerce and live shopping are beginning to impact the digital commerce landscape, offering new ways to engage with customers and drive sales, and may provide opportunity for brands that have been priced out or seen a downturn with post-pandemic shopping behavior. Social commerce integrates shopping experiences directly into social media platforms, tapping into the massive user bases of these networks to increase reach and engagement. Live shopping, on the other hand, combines entertainment and real-time interaction, providing a dynamic platform for showcasing products and encouraging immediate purchases. These innovations not only enhance customer engagement but also provide valuable data for businesses to refine their strategies and deliver superior shopping experiences.
The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
AI-Powered Personalization: Principles, Use Cases, and Its Impact on CROVWO
In today’s era of AI, personalization is more than just a trend—it’s a fundamental strategy that unlocks numerous opportunities.
When done effectively, personalization builds trust, loyalty, and satisfaction among your users—key factors for business success. However, relying solely on AI capabilities isn’t enough. You need to anchor your approach in solid principles, understand your users’ context, and master the art of persuasion.
Join us as Sarjak Patel and Naitry Saggu from 3rd Eye Consulting unveil a transformative framework. This approach seamlessly integrates your unique context, consumer insights, and conversion goals, paving the way for unparalleled success in personalization.
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
https://nidmindia.com/
2. • Beauty specialist
• Fresh handmade products
• Founded in 1995 by Mark Constantine and Liz Weir
• Unique customer approach
• “We believe our product are good value, that we should make a profit and
that the customer is always right.” (Lush, 2015)
History
3. Customer needs
• Quality
• Price
• Product differentiation
• Availability
• Good customer service
• After sale services
• Image
4. Differentiation
• Unique marketing approach:
-Handmade products
-Original design
-Instore display
-Packaging
• Corporate Social Responsibility:
- Support for non-profit organisations (Save the Sharks, All Out)
• Lush vs. Body Shop & Aubrey Organics:
-Customer excellence
5. Segmentation
Customer Segmentation
Behavioural
Psychographic
Profile
Benefits sought: A quality, non-chemical, ethical product. Higher level of service in
store, in store explanation of products.
Purchase Occasion:
Mostly regular (daily basis); + special occasions i.e. Christmas, Easter, Halloween
Purchase Behaviour: habitual/ brand loyal
User status: Regular users, with a growing emphasis for new users
User rates: Heavy user
Perceptions and beliefs: Niche market –natural, green, ethical;
Value all natural, organic products
Geographic: mostly urban centres.
Socio-economic:
Middle to high SES
Lifestyle:
Achievers, strives and survivors, (healthy lifestyle)
Personality: Brand conscious (price=quality consumers).
Price conscious (best value for the money spent); Impulsive/Careless buyer
(unworried about their expenses); Confused (about the choice of products/brand)
Demographic:
Women ages 18-45
6. Target consumer group
Target: Like minded people interested in environmental and ecological
issues, chemical free products, not testing on animals & fair trade sourcing of
ingredients. (Thakkar et al.,2013)
Strengths:
Customer loyalty
Product quality
Means of testing the product
Ingredient quality
Privately owned company
Weaknesses:
Marketing & communication strategy
Price: Expensive but high quality
8. Environmental Factors
Political
• Import & export regulations
• Government legislation
• New EU– Cosmetic Product Regulation
(Key Notes, 2013)
Economical
• Economies of scale
• Economic growth
• Price competition lowering margins of the
company
Social
• Trends
• Consumer attitude
• Campaigning for non-profit organisations
Technological
• Average shelf life cannot exceed 14
months
• Contain chemicals that can prolong their
shelf life (CPTA,2014)
Macro
LUSH
Microenvironment
Macroenvironment
Social
TechnologicalEconomical
Political
Suppliers
Distributors Competitors
Customers
9. Marketing Mix
The four P’s: Product, Price, Place and Promotion are very important to Lush.
• Product
- Offbeat, differential
- Unconventional names (Sex Bomb)
- Relatable shapes
• Price
- Weight
- Consistency
- Competitive & varied
• Place
- Multichannel strategy (106 stores in UK) (Lush,2015)
- Online
- Store locations
• Promotion
- Word of mouth
- Everyone is a marketer & everything communicates
(Thakkar et al.,2013)
11. Reference list
• CUOnline Moodle: 208MKT - Applied Marketing - 1516SEPJAN (no date) Available at:
https://cumoodle.coventry.ac.uk/course/view.php?id=24194 (Accessed: 30 October 2015).
• PHOTOS: LUSH (2014) ‘The experimenter’ in 4K (ultra HD). Available at: http://youtu.be/vPX1N7yGheo (Accessed: 5 November
2015).
• LUSH: Fresh, handmade cosmetics (no date) Available at: https://prezi.com/xocm8fc6xjqg/copy-of-lush-fresh-handmade-
cosmetics/ (Accessed: 29 October 2015).
• LUSH-target market (with images) · kwilkison (2012) Available at: https://storify.com/kwilkison/lush-target-market (Accessed: 29
October 2015).
• Lush (#10: Competitive advantage) (with images) · cherebear37 (2015) Available at: https://storify.com/cherebear37/lush-10-
competitive-advantage (Accessed: 29 October 2015).
• Lush fresh handmade cosmetics (no date) Available at: https://www.lush.co.uk/ (Accessed: 28 October 2015).
• Lush vs. The body shop - why retail CEM is essential for CX (2014) Available at: http://www.nunwood.com/lush-vs-body-shop-
retail-customer-experience-management-essential-customer-experience-excellence/ (Accessed: 30 October 2015).
• Recycling our black pots (no date) Available at: https://www.lush.co.uk/article/recycling-our-black-pots (Accessed: 28 October
2015).
• Renbarger, T. (no date) 5 reasons why lush has a cult brand following. Available at: http://info.elementthree.com/5-reasons-why-
lush-has-a-cult-brand-following (Accessed: 29 October 2015).
• Thakkar, M., Dalmazzo, M., Cretan, S., Singh, A., cardona, Tescari, E., Fan, E., Petersen, R., Kue, E. and Chloe, G. (2013) Cha Jin.
Available at: http://www.slideshare.net/manalithakkar/lush-marketing-project (Accessed: 29 October 2015).
• Topsy (no date) Available at:
http://topsy.com/analytics?q1=%22Lush%22&q2=%22Body%20Shop%22&q3=%22Boots%22&via=Topsy (Accessed: 28 October
2015).
Editor's Notes
Lush is a beauty specialist that operates on fresh handmade products by making their own fragrances and printing their own labels. Founded in 1995 by Mark Constantine and Liz Weir, for the past 20 years the company has achieved great success perhaps because of their unique customer approach.
Product interaction is performed in stores as such (Now we are going to demonstrate the ‘Luxury Lush Pud’ which is very colourful).
Lush success is based on the product deep connection its staff builds with the customers- they don’t simply sell, but ask questions to understand customer needs and advise on the suitable products.
Lush products meet customers’ needs of:
Quality- The company states that its products are 100% Vegetarian, 83% Vegan, 60% Unpreserved and 38%Naked (No packaging required), with no tests on animals (Beauty Retailing, 2015)
Price- Lush wants their customers to enjoy effective and value for money products as they tend to charge per weight as opposed to unit. Product Differentiation- Lush offers own brand products for: face, body, hair, makeup and perfume, as well as spa and gifts.
Availability- over 100 stores within UK, online shopping, delivery all around the country.
Good customer service- Lush recruit its staff based on values and cultural fit. They recognise the customers need and work with them to solve it.
After sale services- The Black Pot recycling scheme, where the customers can get a free face mask if they return 5 clean, used Lush black pots back to the shop.
Image (Fun& Stylish) - Lush is using fun-sounding names for its products to make it fun. I.e. the jelly shower gel called ‘the big calm’. Also the products are sold with the names and cartoon-style faces of each product’s producer on the label.
According to Datamonitor article from 2008, a key way Lush has been able to maintain its position as a successful independent personal care retailer is by unique marketing approach which is distinct from other chains. The company’s stores are laid out in the style of delicatessens. In this way, the company’s stores stand out from its mass market competitors and maintain an independent air. (Renbarger,2014)
Lush’s products are designed to create differentiation on the marketplace, therefore everything is handmade in the Lush Kitchen. When it came to complete mail orders, the company goes as far as using recyclable potato starch to protect breakage during shipping (Storify, 2015)
Corporate Social Responsibility is very important to Lush. In 2007, they started off with creating the ‘Charity Pot Body Cream product’ with which they raised money for charities and other goods. Last year they continued their tradition and gave £3.8m of their profits to non-profit organisations. They support charities like Save the Sharks. This year, they support the ‘All out’ campaign which aims to support LGBTs. (Lush, 2015)
The Body Shop & Aubrey Organics are Lush’s main rivals. However, the fresh handmade brand stands out with being 4th for customer experience excellence in 2014, compared to Body Shop’s 38th position (Lush vs. The body shop - why retail CEM is essential for CX, 2014)
In addition, there is a greater social media buzz about the Lush Cosmetics brand on twitter, accounting for 150k tweets for the past 12 months, whereas the Body Shop only got 20k users speaking. A successful mouth to mouth advertisement strategy which LUSH seems to have achieved. (Topsy analytics,2015)
Is the market being segmented effectively in this case?
Yes. The company has grown from having one store near bankruptcy 12 years ago, to over 100 now in the UK with the revenues in rise. (Thakkar et al. 2013)
Based on the recent interest growth for environmental issues and S&W analysis, it can be said that the target market is comprised of people who are like-minded to the company’s environmental and ecological choices: chemical free products, not testing on animals, and fair trade sourcing of ingredients.
A good positioning is based on clarity, consistency, credibility and competitiveness.
Lush can be considered a company that has achieved clarity by sending a single message- to justify its higher prices.
The brand is supported by the standardized ‘Lush Fresh Handmade Cosmetics’ logo which is recognizable and memorable. Consistency is achieved by maintaining the same positioning for decades. The position is credible as the customers do notice the campaign against animal testing, the freshness of the products, the ethical buying, the naked packaging as well as handmade products 100%vegetarian.
This adds up to a differential advantage because the customers are increasingly taking an interest in the environmental issues. Therefore, Lush is highly competitive in its consumer and target markets.
In terms of environmental factors, we first decided to focus on the macro-environment and in particular we did PEST analysis.
Regarding the micro-environmental factors:
Customers: The availability can be a problem as they launch products seasonally, which may lead to problems with customers who have enjoyed the particular product and all of a sudden that product becomes unavailable.
Competitors: by keeping a low price they prevent themselves from price wars.
Distributors: LUSH is the soul seller of the LUSH branded products unlike some companies that sell their products to other retailers (pharmacies or supermarkets).
Suppliers: As a Fair-Trade company, they support small farmers therefore natural disasters can affect the production and in particular their natural ingredients e.g. cocoa butter
Marketing Mix + Environmental Factors
In terms of technological improvement, they can improve the duration of the product for longer than 14 months.
Socially, they can increase their budget on promotion and in particular television and online advertising as the mouth to mouth approach does not raise high awareness among all consumer groups.
Economically they can change their price range in an attempt to make the products more affordable for certain target groups like us (student)
Politically, LUSH has a good strategy in placing their stores in central locations, having more stores will help them to raise more awareness on their campaigns and gain larger customer feedback or in the case with the petition for animal testing, get more signatures.