The document summarizes the marketing process of The Body Shop International. It discusses the company's core values of defending human rights and protecting the planet. It then outlines the marketing research conducted, including political, economic, social, technological analyses. The STP process is explained as targeting mass consumers aged 20-55 that are environmentally and socially conscious. The marketing mix discusses the company's natural product positioning and packaging, as well as distribution through company stores and online. Promotion utilizes social media as part of the e-marketing strategy. In conclusion, the increasing demand for customized products provides an expected challenge for The Body Shop to innovate their offerings.