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Marketing Process
The Body Shop International
My Nguyen – 1042134
Phuong Tran – 1340420
Bich Do – 1435496
Yen Pham – 129320
Anh Dang – 1401581
Marketing Process
• Marketing process is the process of analysing
situation opportunities, selecting target markets,
developing marketing mix and managing marketing
efforts
• Marketing process consists 4 stages:
1. Marketing Research
2. STP – Segmentation, Targeting, Positioning
3. Marketing Mix (4Ps)
4. Implementation and Control
Structure of Presentation
Market Research
STP Marketing Mix
E - Marketing
Conclusion
Introduction
The Body Shop International
1976
Open 1st Store
Open 1st Franchise
Store in Belgium
2013
• Operates more than 2,700
stores in 66 countries
• Offers more than 1,200
products
2006
Acquisition by L’Oréal
The Body Shop – Core Values
• Defend human rights
• Support Community Fair Trade
• Protect our planet
• Against Animal Testing
• Activate Self Esteem
Marketing Research
Political Analysis
Economic Analysis
Social/Demographic Analysis
Technological Analysis
Changing in consumer behaviour
Political/Legal Analysis
Economic Analysis
• 1976: Anita Roddick, founder of The Body
Shop delivered 4 million petition signatures
to the European Commission to end animal
testing for cosmetics.
• 2013: The Total ban on animal testing for
cosmetic products has been performed
• Its forecast for GDP growth at 3% in 2014 .
• Inflation rate (consumer price index) fell
from 2.6% in 2013 to 1.5% in 2014.
Social and Demographic Analysis
• Changing population age structure
• 23% of the population between age group of 65 and over
• The UK ageing population is expected to rise over the next few
decades
• The rise in the number of working women at a high wage
• The earning and education gap between women and men has become
much more narrow
Technological analysis
Changing in consumer behaviour
26.4 30.9
34.6 37.8 40.7 43.4
2012 2013 2014 2015 2016 2017
UK Smartphone users and
penetration (2012-2017)
Smartphone users (millions)
• Male grooming market in the UK has expected to increase
5% in 2017.
• The ethical and environmental issues are becoming more
important to consumers (83% claimed that they care about
natural organic and green priority; health and environment
are their priority concern.
S-T-P Process
Mass
consumers
20-55 years
old
Women 20-55
Environmentally
and socially
conscious
“Environmentally
conscious brand”
Brand Value
Ethical Value
(CSR- Ethical Manners, Society
and Environmental Concern)
External value
(emotional connections
with customer)
Internal value
(innovation –
competitive advantage)
Product – Three Layers Model
Baines et al. (2008)
Product – Core Benefits
Moral value
ethical and
environmental friendly
Self-Express value: unique
personality reflection
Emotional value: feel better and
happier
Functional value: beauty care product
Packaging
no secondary
packaging, green
logo
Brand Name
The Body
Shop
Quality
Premium
Quality
Features
Natural
ingredients
Actual Product
Product – Brand Identity
Product
associations
Eco-conscious
brand
Product
Natural care
Personality
Excitement,
friendly with
environment
Symbol
Green, logo-
consistent
Organization
Environmental
and ethical
business
(Wallström et al., 2008)
Product and Price
• Green and natural concept
• ‘Masstige’ brand offers price
only slightly above mass
product goods
Distribution
• Authentic store: ‘Pulse’
Concept
• Click-and-order site
• Logistic
Promotion
E-Marketing
Kotler et al. Principles of Marketing 4th Edition Figure 4.3 Setting up for e-marketing
• Social Media
Conclusion
Market
Research
STP
Marketing Mix
Implementation
and Control
Conclusion
 Expected Challenges
• Increasingly importance of customised products in
consumer choices which will challenge The Body Shop
to innovate its offers.
Thank you for your attention !
Q&A

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The Body Shop - Marketing process

  • 1. Marketing Process The Body Shop International My Nguyen – 1042134 Phuong Tran – 1340420 Bich Do – 1435496 Yen Pham – 129320 Anh Dang – 1401581
  • 2. Marketing Process • Marketing process is the process of analysing situation opportunities, selecting target markets, developing marketing mix and managing marketing efforts • Marketing process consists 4 stages: 1. Marketing Research 2. STP – Segmentation, Targeting, Positioning 3. Marketing Mix (4Ps) 4. Implementation and Control
  • 3. Structure of Presentation Market Research STP Marketing Mix E - Marketing Conclusion Introduction
  • 4. The Body Shop International 1976 Open 1st Store Open 1st Franchise Store in Belgium 2013 • Operates more than 2,700 stores in 66 countries • Offers more than 1,200 products 2006 Acquisition by L’Oréal
  • 5. The Body Shop – Core Values • Defend human rights • Support Community Fair Trade • Protect our planet • Against Animal Testing • Activate Self Esteem
  • 6. Marketing Research Political Analysis Economic Analysis Social/Demographic Analysis Technological Analysis Changing in consumer behaviour
  • 7. Political/Legal Analysis Economic Analysis • 1976: Anita Roddick, founder of The Body Shop delivered 4 million petition signatures to the European Commission to end animal testing for cosmetics. • 2013: The Total ban on animal testing for cosmetic products has been performed • Its forecast for GDP growth at 3% in 2014 . • Inflation rate (consumer price index) fell from 2.6% in 2013 to 1.5% in 2014.
  • 8. Social and Demographic Analysis • Changing population age structure • 23% of the population between age group of 65 and over • The UK ageing population is expected to rise over the next few decades • The rise in the number of working women at a high wage • The earning and education gap between women and men has become much more narrow
  • 9. Technological analysis Changing in consumer behaviour 26.4 30.9 34.6 37.8 40.7 43.4 2012 2013 2014 2015 2016 2017 UK Smartphone users and penetration (2012-2017) Smartphone users (millions) • Male grooming market in the UK has expected to increase 5% in 2017. • The ethical and environmental issues are becoming more important to consumers (83% claimed that they care about natural organic and green priority; health and environment are their priority concern.
  • 10. S-T-P Process Mass consumers 20-55 years old Women 20-55 Environmentally and socially conscious “Environmentally conscious brand”
  • 11. Brand Value Ethical Value (CSR- Ethical Manners, Society and Environmental Concern) External value (emotional connections with customer) Internal value (innovation – competitive advantage)
  • 12. Product – Three Layers Model Baines et al. (2008)
  • 13. Product – Core Benefits Moral value ethical and environmental friendly Self-Express value: unique personality reflection Emotional value: feel better and happier Functional value: beauty care product
  • 14. Packaging no secondary packaging, green logo Brand Name The Body Shop Quality Premium Quality Features Natural ingredients Actual Product
  • 15. Product – Brand Identity Product associations Eco-conscious brand Product Natural care Personality Excitement, friendly with environment Symbol Green, logo- consistent Organization Environmental and ethical business (Wallström et al., 2008)
  • 16. Product and Price • Green and natural concept • ‘Masstige’ brand offers price only slightly above mass product goods
  • 17. Distribution • Authentic store: ‘Pulse’ Concept • Click-and-order site • Logistic
  • 19. E-Marketing Kotler et al. Principles of Marketing 4th Edition Figure 4.3 Setting up for e-marketing • Social Media
  • 21. Conclusion  Expected Challenges • Increasingly importance of customised products in consumer choices which will challenge The Body Shop to innovate its offers.
  • 22. Thank you for your attention ! Q&A