SlideShare a Scribd company logo
Marketing
Marketing
• Dettol
• Savlon
• Why do you think the market did not accept Savlon’s
soothing product?
• Should Savlon be re-intorduced as a product with
attributes similar to Dettol?
• Is there any particular market segment that Savlon
should try to appeal to? Give Reasons for your
answers.
What is Marketing??
• Good Marketing is no Accident
• Helps introduce and gain acceptance of new
products that have eased and benefitted
people
• Identifying and meeting human needs
profitably
American Marketing Association
• Marketing is the activity, set of institutions
and processes for creating, communicating,
delivering and exchanging offerings that have
value for customers, clients, partners and
society at large
Marketing Management
• The art and science of choosing target markets
and getting, keeping, growing customers
through creating, delivering and
communicating customer value.
What is Marketed?
Who Markets?
• Demands
– Negative Demand
– Non-Existent Demand
– Latent Demand
– Declining Demand
– Irregular Demand
– Full Demand
– Over Full Demand
– Unwholesome Demand
Market
• Key Customer Markets
– Consumer Market
– Business Market
– Global Market
– Non – Profit & Government Markets
• Market Places
• Market Spaces
• Meta Markets
– Automobile Meta market
Core Marketing Concepts
• Needs
– Stated
– Real
– Unstated
– Delight
– Secret
• Target Markets, Positioning and Segmentation
• Offerings and Brand
• Value and Satisfaction
Core Marketing Concepts
• Marketing Channels
– Communication Channels
– Distribution Channels
– Service Channels
• Supply Chain
• Competition
• Marketing Environment
– Task Environment
– Broad Environment
Functions of Marketing
Components of Marketing
• Product
• Price
• Place
• Promotion
• People
• Process
• Physical Environment
Concepts of Marketing
• Production Concept
• Product Oriented Concept
• Selling Concept
• Marketing Concept
• Holistic Marketing Concepts
– Relationship Marketing (Customers, Employees,
Marketing Partners, Financial Community)
– Integrated Marketing
– Internal Marketing
– Performance Marketing
Marketing Environments
• Micro Environment
– Publics
• Financial Publics
• Media Publics
• Government Publics
• Citizen Action Publics – Mining etc.
• Local Publics
– Intermediaries
– Customers
– Competitors – Facebook vs Orkut
– Company
– Suppliers
Marketing Environments
• Macro Environment
– Demographic
– Economic
– Cultural
– Political / Legal
– Technological
– Natural
Techniques used in Environment
Analysis
• Environmental Scanning
• SWOT Analysis
• PEST Analysis
• Porter’s Five Force Model
– Threat of New Entrants
– Competition
– Bargaining Power of Consumers
– Bargaining Power of Suppliers
– Threat of Substitutes
Marketing to the 21st Century
Customer
• Network Information Technology
• Globalization
• Deregulation
• Heightened Competition
• Industry Convergence
• Retail Transformation
• Disintermediation
• Consumer Buying Power
• Consumer Information
• Consumer Participation
• Consumer Resistance
Merci…..
Au Revoir…..

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Mm aug 2014 day 3 and day 4

  • 2. Marketing • Dettol • Savlon • Why do you think the market did not accept Savlon’s soothing product? • Should Savlon be re-intorduced as a product with attributes similar to Dettol? • Is there any particular market segment that Savlon should try to appeal to? Give Reasons for your answers.
  • 3. What is Marketing?? • Good Marketing is no Accident • Helps introduce and gain acceptance of new products that have eased and benefitted people • Identifying and meeting human needs profitably
  • 4. American Marketing Association • Marketing is the activity, set of institutions and processes for creating, communicating, delivering and exchanging offerings that have value for customers, clients, partners and society at large
  • 5. Marketing Management • The art and science of choosing target markets and getting, keeping, growing customers through creating, delivering and communicating customer value.
  • 7. Who Markets? • Demands – Negative Demand – Non-Existent Demand – Latent Demand – Declining Demand – Irregular Demand – Full Demand – Over Full Demand – Unwholesome Demand
  • 8. Market • Key Customer Markets – Consumer Market – Business Market – Global Market – Non – Profit & Government Markets • Market Places • Market Spaces • Meta Markets – Automobile Meta market
  • 9. Core Marketing Concepts • Needs – Stated – Real – Unstated – Delight – Secret • Target Markets, Positioning and Segmentation • Offerings and Brand • Value and Satisfaction
  • 10. Core Marketing Concepts • Marketing Channels – Communication Channels – Distribution Channels – Service Channels • Supply Chain • Competition • Marketing Environment – Task Environment – Broad Environment
  • 12. Components of Marketing • Product • Price • Place • Promotion • People • Process • Physical Environment
  • 13. Concepts of Marketing • Production Concept • Product Oriented Concept • Selling Concept • Marketing Concept • Holistic Marketing Concepts – Relationship Marketing (Customers, Employees, Marketing Partners, Financial Community) – Integrated Marketing – Internal Marketing – Performance Marketing
  • 14. Marketing Environments • Micro Environment – Publics • Financial Publics • Media Publics • Government Publics • Citizen Action Publics – Mining etc. • Local Publics – Intermediaries – Customers – Competitors – Facebook vs Orkut – Company – Suppliers
  • 15. Marketing Environments • Macro Environment – Demographic – Economic – Cultural – Political / Legal – Technological – Natural
  • 16. Techniques used in Environment Analysis • Environmental Scanning • SWOT Analysis • PEST Analysis • Porter’s Five Force Model – Threat of New Entrants – Competition – Bargaining Power of Consumers – Bargaining Power of Suppliers – Threat of Substitutes
  • 17. Marketing to the 21st Century Customer • Network Information Technology • Globalization • Deregulation • Heightened Competition • Industry Convergence • Retail Transformation • Disintermediation • Consumer Buying Power • Consumer Information • Consumer Participation • Consumer Resistance