David Smith has over 17 years of experience in IT support including hardware repair, software deployment, and help desk roles. He has expertise in applications like Altiris, SMS, Citrix, and Remedy as well as Windows, Office, and hardware from various vendors. Currently he is a site superintendent and safety officer overseeing multiple subcontractors for Baker Klein Engineering. Previously he was a senior help desk technician for Mayo Clinic Jacksonville providing tier 1 and 2 support.