1. RÉSUMÉ
ROSEMARY ANNE BEATTIE
2/36 Austral Avenue
Beecroft NSW 2119
Mobile 0414 691 058
Email rosemarybeattie58@gmail.com
Career Objective
To utilise my 11 years’ experience as a Customer Service Officer and my natural abilities to follow
through with customers’ needs. I would like to work in a role that utilises my well-developed
communication, negotiation and interpersonal skills providing excellent customer service in a
person focussed, service role. I have a genuine care for the wellbeing of my customers and enjoy
contributing to a successful and growing business.
Key Competencies
• Able to work under pressure with minimal supervision;
• Ability to focus on the overall objective, but attend to the critical details needed to
achieve;
• Able to perform tasks in an efficient and accurate manner;
• Excellent verbal and written communication skills;
• Able to use commonsense and work through problems;
• Patient, independent, self motivated and enthusiastic;
• Good negation and interpersonal skills;
• Ability to identify, advise, plan, organise and coordinate to satisfy customers’ needs;
• Good relationships with colleagues and customers;
• Good computing skills (Windows 95, Office 97);
• Ability to learn new systems and learning development, compliance;
• Successful in setting and meeting goals and deadlines;
• Staff development and training;
• High moral, personal and ethical standards; and
• Enjoy working as part of a team.
Awards and Achievement
Top Gun Award-Nominated 5 times and won twice. (The most referrals converted to sales in
Northern NSW market)
Star Awards- 26 from Branch Managers, Lenders, Financial Planners, customers and
colleagues, for outstanding sales results and quality customer service.
100% Market Pulse-Secret shopper, twice
Improvement of customer retention resulting in High Conversion of negative or passive
customer into promoters
Net Promoter Score Consistently achieving 9-10 (NPS).
Résumé for Rosemary Beattie 29 June, 2015
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2. Employment History
2003-2015 St George Bank Ltd
Position: Customer Service Officer
Responsibilities
Résumé for Rosemary Beattie 29 June, 2015
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3. • Customer Facing Service- business and personal customers, deposit and withdrawals;
• Bulk Cash Custodian;
• Bulk Coin Custodian;
• ATM replenishing, balancing and expert knowledge and servicing on older to new
Smart ATMs;
• Overseas and local telegraphic transfers;
• Foreign currency ordering and dispatching;
• Local and foreign drafts;
• Bank cheques;
• Cheque encashment;
• Insurance quotes and sales for home and contents, travel, automobile;
• Credit card applications
• Personal loan applications and advancement;
• Profiling customers and recording responses;
• Wealth referrals – Superannuation, life insurance and income protection;
• Business referrals – payment solutions, lending;
• Home loan referrals;
• Staff Development;
• Continual learning and development;
• OH&S knowledge;
• Opening and closing of branch;
• Security testing- daily;
• Excellent knowledge of policy and procedure;
• Extensive knowledge of bank products;
• Customer relations.
2001-2003 Colmar Brunton Research
Position: Interviewer
Responsibilities
• Outbound calls interviewing existing clients for paid qualitative and quantitative market
research
1999.2001 Colmar Brunton Research
Position: Hospitality Co-ordinator
Responsibilities
• Liaising with project managers for catering requirements of clients, discussion groups and
other company needs. Working within a budget, time management and account keeping.
1974.1989 Washington Clothing Manufacturing Company
House of Lombard
Position: Manager
Responsibilities
Résumé for Rosemary Beattie 29 June, 2015
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4. • Opening and closing of retail store and wholesale outlet;
• Staff development;
• Stock control and management;
• Employment and delegation of duties;
• General accounting- invoicing, banking, wages;
• Client liaison and customer relations;
• Sales (wholesale and retail);
• Marketing and advertising;
• Manufacturing control;
• Business development.
Education
2003-2015 Various E-Learning courses (Transcript provided on request) St George Bank Ltd
2004-2005 Counselling and Psychology - St John of God Institute of Counselling
1999 Certificate II in Career Education for Women - Hornsby TAFE.
1999 Catechist Training Course Level 1 & 2 – Confraternity of Christian Doctrine,
Diocese of Broken Bay
1973 School Certificate - Our Lady of Mercy College, Epping
Voluntary and Community Service
2004-2006 Scripture Teacher, Year 11 & 12, Cheltenham Girls High School
2000.2003 Sacramental Co-ordinator, Our Lady Help of Christians Parish
REFEREES
Sobet (Elizabeth) Abboud
Lending Manager, St George Bank, Stanhope Gardens
Mobile 0403 215 241
Kevin Siau
Senior Business Development Manager
Résumé for Rosemary Beattie 29 June, 2015
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5. Kanebridge Ltd
Work mobile 0499 499 987
Linda Power
Parish Community Worker (retired)
Our Lady of the Rosary Parish, Yardley Avenue, Waitara
mobile 0408 162 038, home 9868 2924
Margaret Loumbos
Executive Manager
Human Resources
Sunnyfield
Work Mobile 0418 485 887
Résumé for Rosemary Beattie 29 June, 2015
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6. Kanebridge Ltd
Work mobile 0499 499 987
Linda Power
Parish Community Worker (retired)
Our Lady of the Rosary Parish, Yardley Avenue, Waitara
mobile 0408 162 038, home 9868 2924
Margaret Loumbos
Executive Manager
Human Resources
Sunnyfield
Work Mobile 0418 485 887
Résumé for Rosemary Beattie 29 June, 2015
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