We all know that the pandemic has changed our lives, but how has it changed our work, and what changes will persist in the long term? Both employers and employees should be prepared.
Should Employers Invest in Home Offices?Sogolytics
WFH life can be great, but it also brings its own challenges -- and expenses. Who should be responsible for paying for office equipment, furnishings, and supplies when employees aren't actually in the office? Watch this space as a hot topic for future recruiting -- and employee retention.
DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)James Robertson
Digital employee experience (DEX) is providing a strategic approach to delivering a better experience for staff, beyond just providing new tools. This keynote by James Robertson shares the story so far, the current state of DEX, and the way ahead.
Put employee experience at the heart of the digital workplaceJames Robertson
While we're delivering better enterprise solutions to staff, they're still not happy or engaged. The key to a great outcome is to focus on employee experience, as the keystone for the wider digital workplace.
What does a digital workplace look like? (Keynote presentation from IKO confe...James Robertson
The Innovations in Knowledge Organisation (IKO) conference in Singapore brought together a wide range of practitioners to explore practical solutions. This closing keynote by James Robertson from Step Two shared key definitions, themes from the conference and practical examples.
Digital employee experience (DEX) is a powerful concept that mirrors customer experience. Still new in the marketplace of ideas, it's already having an impact around the globe. Closing keynote at DEX 2019 (Sydney) by James Robertson, Founder, Step Two.
Should Employers Invest in Home Offices?Sogolytics
WFH life can be great, but it also brings its own challenges -- and expenses. Who should be responsible for paying for office equipment, furnishings, and supplies when employees aren't actually in the office? Watch this space as a hot topic for future recruiting -- and employee retention.
DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)James Robertson
Digital employee experience (DEX) is providing a strategic approach to delivering a better experience for staff, beyond just providing new tools. This keynote by James Robertson shares the story so far, the current state of DEX, and the way ahead.
Put employee experience at the heart of the digital workplaceJames Robertson
While we're delivering better enterprise solutions to staff, they're still not happy or engaged. The key to a great outcome is to focus on employee experience, as the keystone for the wider digital workplace.
What does a digital workplace look like? (Keynote presentation from IKO confe...James Robertson
The Innovations in Knowledge Organisation (IKO) conference in Singapore brought together a wide range of practitioners to explore practical solutions. This closing keynote by James Robertson from Step Two shared key definitions, themes from the conference and practical examples.
Digital employee experience (DEX) is a powerful concept that mirrors customer experience. Still new in the marketplace of ideas, it's already having an impact around the globe. Closing keynote at DEX 2019 (Sydney) by James Robertson, Founder, Step Two.
Taking the fastest journey to the digital workplace (Sydney version)James Robertson
Closing keynote presented by James Robertson at Intranets2016, Sydney, June 2016. Shares the Digital Workplace Radar, and explores how it can be for team planning.
Making sense of your Digital WorkplaceSam Marshall
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall shows how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
Based on extensive research including an exclusive survey of 800 knowledge workers in four European countries (Germany, France, Italy and the United Kingdom), this White Paper explores the concept of ‘Everywhere Working’, some of the drivers of this phenomenon and the now ubiquitous nature of work.
How Focus on Digital Employee Experience (DEX) Improves Digital Workplace Ado...Christiaan Lustig
What is most important when implementing and optimising an intranet or digital workplace? How do you make sure, as a project group, intranet manager or owner, that you’re doing the right things… and doing things right? How do you get all stakeholders in your organisation on the same page? And which practical guidelines are there to improve content, adoption, and business processes?
I talked about how a shared focus on the digital employee experience (DEX) helps Comms, IT, HR, business teams, and potential partners to create a strategy and roadmap for the digital workplace. About how you then shape it in such a way that colleagues can work and collaborate more efficiently and effectively, and spend their time and attention with customers, citizens, tenants, students, guests, and so on. With better service and happier employees as results.
The model that I use, combines multiple perspectives on digital employee experience, and encompasses various ‘tracks’ for a DEX approach. These include UX, content, technology, adoption, and governance. For each of these tracks, Christiaan shares practical examples from Dutch and Belgian (international) organisations, and advise that you can get started with right away.
From intranets to digital employee experience (March 2019)James Robertson
Modern intranets still play an important role in organisations, but they now sit within the broader digital workplace. Leading firms are now focusing on digital employee experience (DEX), as the next step in their journey. (Keynote presentation by James Robertson at the Entopic Intranet & Digital Workplace Congres in Utrecht, March 2019)
This presentation explores the new ways we are working and the implications for business and for workers. Each theme has 4 trends and each trend is supported by 4 examples, supporting statistics and implications defined by PSFK Labs team.
Innovations in digital workplaces and employee experienceJames Robertson
There's a huge engagement and information management challenge within organisations. Thankfully emerging digital workplaces are starting to deliver real employee experience benefits. (Keynote by James Robertson at the Digital Workplace Experience conference in Chicago, June 2017)
The remote workforce is becoming a prevalent option in many organizations. With the increase access and knowledge of technology, employees are able to be productive from just about anywhere.
Modern intranets are delivering more capabilities than ever before, on the road towards great digital workplaces and digital employee experiences. (Keynote presented by James Robertson at Intranet Italia Day in Milan, October 2018)
Given the many benefits of offering work-from-home options, it seems likely that remote workers will continue to occupy a growing share of the workforce and the technologies that support them will also continue to expand. When it comes to choosing the best technologies to support your telecommuters (and the rest of your workforce) connectivity, in every sense of the word, is key.
An educational presentation that explores how technology is changing the way people work together. Learn more at http://www.odesk.com/.
A video version can be found at: http://www.youtube.com/watch?v=G8Yt4wxSblc
Seizing Opportunities, Overcoming Productivity Challenges in the Virtually Co...Cognizant
By following a few simple rules, organizations can overcome the barriers to social and virtual ways of working, including concerns about distractions, personal detachment and business disruption.
The very nature of work, the way we work and where we work is changing. Businesses are reducing real estate, maximising the use of the space they have, increasing work from home and expecting their employees to adopt new practices from hot desking to unified communications. The need to collaborate with colleagues has never been greater, the pace of business has never been faster, and the pressures to be more productive are ever increasing. This white paper explores the drivers, need for change and case studies behind the technology solutions that are being deployed today to deliver collaborative solutions that fundamentally and permanently change the way we work.
Digital Workplace Trends and TransformationJane McConnell
(D.C. version) Get in touch if you'd like a download link. These are first results from the 2014 Digital Workplace survey. It is an enhanced presentation from the one delivered early November 2013 in Washington DC at KMWorld.
Fun presentation addressing a major resource suck in modern business. Start with how to Cyberslack, a guide for employees, and then end with as an employer, what to do about it.
Is remote working a blessing or a burden for companiesshubhamjain1340
COVID-19 has had an impact on almost every aspect of our daily lives, including overall productivity. The most significant change has been the concept of working from home. It is currently practised by roughly half of the country's population. This kind of exercise has never been done before on the planet. Will work from home in its current form be temporary or permanent? Can organisations see that as a viable option, especially with people claiming that the boundaries between work and life have almost vanished? We see changes in operational levels, changes in daily routines, and how workers stay on top of things outside of the use of work and productivity tools. Many major technology companies have announced plans to allow their employees to work from home for the majority of 2020. Others are making the transition more permanent. Some businesses have taken the following actions: Twitter announced that jobs would be able to be operated remotely "forever." Facebook Inc has announced that it will allow its employees to work from home until July of next year, while Google has extended remote working time for employees who do not need to be in the office until June of next year.
Visit at-: insellers.com
Taking the fastest journey to the digital workplace (Sydney version)James Robertson
Closing keynote presented by James Robertson at Intranets2016, Sydney, June 2016. Shares the Digital Workplace Radar, and explores how it can be for team planning.
Making sense of your Digital WorkplaceSam Marshall
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall shows how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
Based on extensive research including an exclusive survey of 800 knowledge workers in four European countries (Germany, France, Italy and the United Kingdom), this White Paper explores the concept of ‘Everywhere Working’, some of the drivers of this phenomenon and the now ubiquitous nature of work.
How Focus on Digital Employee Experience (DEX) Improves Digital Workplace Ado...Christiaan Lustig
What is most important when implementing and optimising an intranet or digital workplace? How do you make sure, as a project group, intranet manager or owner, that you’re doing the right things… and doing things right? How do you get all stakeholders in your organisation on the same page? And which practical guidelines are there to improve content, adoption, and business processes?
I talked about how a shared focus on the digital employee experience (DEX) helps Comms, IT, HR, business teams, and potential partners to create a strategy and roadmap for the digital workplace. About how you then shape it in such a way that colleagues can work and collaborate more efficiently and effectively, and spend their time and attention with customers, citizens, tenants, students, guests, and so on. With better service and happier employees as results.
The model that I use, combines multiple perspectives on digital employee experience, and encompasses various ‘tracks’ for a DEX approach. These include UX, content, technology, adoption, and governance. For each of these tracks, Christiaan shares practical examples from Dutch and Belgian (international) organisations, and advise that you can get started with right away.
From intranets to digital employee experience (March 2019)James Robertson
Modern intranets still play an important role in organisations, but they now sit within the broader digital workplace. Leading firms are now focusing on digital employee experience (DEX), as the next step in their journey. (Keynote presentation by James Robertson at the Entopic Intranet & Digital Workplace Congres in Utrecht, March 2019)
This presentation explores the new ways we are working and the implications for business and for workers. Each theme has 4 trends and each trend is supported by 4 examples, supporting statistics and implications defined by PSFK Labs team.
Innovations in digital workplaces and employee experienceJames Robertson
There's a huge engagement and information management challenge within organisations. Thankfully emerging digital workplaces are starting to deliver real employee experience benefits. (Keynote by James Robertson at the Digital Workplace Experience conference in Chicago, June 2017)
The remote workforce is becoming a prevalent option in many organizations. With the increase access and knowledge of technology, employees are able to be productive from just about anywhere.
Modern intranets are delivering more capabilities than ever before, on the road towards great digital workplaces and digital employee experiences. (Keynote presented by James Robertson at Intranet Italia Day in Milan, October 2018)
Given the many benefits of offering work-from-home options, it seems likely that remote workers will continue to occupy a growing share of the workforce and the technologies that support them will also continue to expand. When it comes to choosing the best technologies to support your telecommuters (and the rest of your workforce) connectivity, in every sense of the word, is key.
An educational presentation that explores how technology is changing the way people work together. Learn more at http://www.odesk.com/.
A video version can be found at: http://www.youtube.com/watch?v=G8Yt4wxSblc
Seizing Opportunities, Overcoming Productivity Challenges in the Virtually Co...Cognizant
By following a few simple rules, organizations can overcome the barriers to social and virtual ways of working, including concerns about distractions, personal detachment and business disruption.
The very nature of work, the way we work and where we work is changing. Businesses are reducing real estate, maximising the use of the space they have, increasing work from home and expecting their employees to adopt new practices from hot desking to unified communications. The need to collaborate with colleagues has never been greater, the pace of business has never been faster, and the pressures to be more productive are ever increasing. This white paper explores the drivers, need for change and case studies behind the technology solutions that are being deployed today to deliver collaborative solutions that fundamentally and permanently change the way we work.
Digital Workplace Trends and TransformationJane McConnell
(D.C. version) Get in touch if you'd like a download link. These are first results from the 2014 Digital Workplace survey. It is an enhanced presentation from the one delivered early November 2013 in Washington DC at KMWorld.
Fun presentation addressing a major resource suck in modern business. Start with how to Cyberslack, a guide for employees, and then end with as an employer, what to do about it.
Is remote working a blessing or a burden for companiesshubhamjain1340
COVID-19 has had an impact on almost every aspect of our daily lives, including overall productivity. The most significant change has been the concept of working from home. It is currently practised by roughly half of the country's population. This kind of exercise has never been done before on the planet. Will work from home in its current form be temporary or permanent? Can organisations see that as a viable option, especially with people claiming that the boundaries between work and life have almost vanished? We see changes in operational levels, changes in daily routines, and how workers stay on top of things outside of the use of work and productivity tools. Many major technology companies have announced plans to allow their employees to work from home for the majority of 2020. Others are making the transition more permanent. Some businesses have taken the following actions: Twitter announced that jobs would be able to be operated remotely "forever." Facebook Inc has announced that it will allow its employees to work from home until July of next year, while Google has extended remote working time for employees who do not need to be in the office until June of next year.
Visit at-: insellers.com
By valuing deliverables, collaboration, and innovation through a focus on a shared work culture of Excellence from Anywhere, you can instill in your employees a focus on deliverables. The core idea is to get all of your workforce to pull together to achieve business outcomes: The location doesn’t matter.
Resistance is futile! The digital workplace is comingIntranätverk
A better way of working – for people and for organisations – using new ways of working like the digital workplace, is something I feel passionately about. I want to show how the digital workplace can help improve how we work now and the many benefits that have been proven by organisations already. Why would you choose alternatives with these benefits!
Presented by Mark Morrell 22 May at Intranätverk 2013.
If you are on the lookout for high-paying jobs that pay well or want to expand your horizon for jobs in the USA, this is an excellent time to start. Luckily, it sounds like we are nearing the end of this pandemic. Companies have started putting compulsory mask-up policies in the workplaces. Countries that were closed have now been reopened. Investment banks are soaring to fund businesses
How Work-Anywhere Momentum is Impacting RecruitingSogolytics
With remote work now of an accepted standard than an emergency accommodation, how have recruiting and hiring conversations changed, and what do businesses need to do to attract and retain top talent?
💬 Remote work home office powerpoint presentation templatePresentationLoad
PowerPoint Presentation and Template aboute Remote Work / Home Office. Download here: https://www.presentationload.com/remote-work-home-office-ppt-presentation/
IWG plc research report: the future of workAlyceTyler
We delve into what the new world of work
will look like for firms, from startups to
multinationals, and examine how a flexible,
mobile series of workplace options can
ensure business success.
Download and share the report
The Future of Work Report | Andrew Bowell, Chief Disrupter, HPAndrew Bolwell
The Future of Work report provides key trends and insights on what the future of work could look like during and post COVID-19.
The Future of Work report delves into topics such as:
- The Wherever Office
- Remote Work for Employers and Employees
- Opportunities and Challenges
- Remote Work Offers Employees
- The Digitization of the Virtual Workplace
Learn more at hpmegatrends.com.
Two major Fortune 500 employers have made headlines recently by announcing that they are eliminating or significantly reducing opportunities for their employees to work remotely. This new ebook authored by Linda Stuit is covering the topic of working remotely and what it means for employers and employees.
Birnbach Communications Predictions For 2012NormanB
For 10 years, Birnbach Communications has compiled an annual list of media trends for its clients. The trends help the agency\'s clients work more effectively with reporters, analysts, bloggers, and customers on social networking sites.
Similar to Long-Term Impacts of Pandemic-Style Work (20)
Jargon can be a useful tool to communicate with employees or customers. But it should be used carefully, and your target audience must know what you're talking about.
Metrics are an important part of data-driven decision making. As metrics become increasingly important, we'll see more reliance on metrics in our everyday lives.
Unlock Segmentation: Dive into the Details to Elevate Your Customer ExperienceSogolytics
Segmentation will help you better understand your customers and their experience. It will also help set you apart from your competitors. Here are some tips.
The Importance of Omnichannel Consistency in Customer ExperienceSogolytics
Making the customer experience consistent across all touchpoints is the best way to retain customers and keep them coming back for more. Here's how to do it.
Got enough survey responses to make your reports meaningful? Statistically significant results require an understanding of sample size. Ensure your data-driven decisions are informed by enough data to make a difference!
The Online Suggestion Box: A Robust Tool for Customers and EmployeesSogolytics
Especially when working remotely, apart from our colleagues and customers, how do you keep the door open for feedback? An online suggestion box is a great solution to keep the feedback coming in, building loyalty, and improving trust -- as long as you follow up and close the loop!
The Power of Moments: Creating a Hyper-Personalized Customer ExperienceSogolytics
We all know that personalization is critical in attracting customers, but today's rapidly evolving technologies enable a hyper-specific level of customization that allows you to learn and connect at the right moments in the right ways with the right prospects and customers. How hyper is your personalization?
How would you describe your compay's culture -- and would your colleagues give the same description? Culture may be in the eye of the beholder, but to bring everyone together you'll need to take a closer look at what they all see and experience.
The Season of Churn: Pandemic-Influenced Employee TurnoverSogolytics
While remote work and flexibility might seem like positives, the workplace changes brought about by the pandemic have had a significant impact on employee turnover. How can employers retain talent and strengthen engagement despite the challenges?
The Perception Gap: Customer Expectations vs. RealitySogolytics
If your customers aren't getting what they want or need from your busines, they won't be your customers much longer. Learn from your detractors to close the gap between expectations and reality and you'll grow loyalty and revenue.
4 User Experience Questions to Include in Your Next UX SurveySogolytics
Make the most of every outreach by using key questions to target opportunities for improvement in your users' experience. If you don't know what's wrong (or right!), how can you decide where to spend your time and energy? Make the most of your resources by using smart surveys to uncover insights.
How to Survey Your Target Audience's User ExperienceSogolytics
No matter the product you sell or the service you offer, your priority is improving user experience. You might associate "UX" with websites or tech tools, but the experience your prospects and clients are having right now are key to their decisions on whether or not to stick around. Churn or engagement? Loss or retention? Survey your target audience to better understand how to make their user experience even better.
Vax, Masks, and The Space Between: Sharing Meaningful Study ResultsSogolytics
In part 3 of our series, we're wrapping up the drill-down on reporting with a focus on how to clean up results to add clarity and style, and how to share those results in static or dynamic forms to ensure results are accessible to the target audience.
Vax, Masks, and The Space Between: Rating, Segmenting, and Cross TabsSogolytics
In part two of our series on Omni reporting drill-down, we're exploring how to make the best use of rating questions, segmenting data, and cross tabs -- all in the same report. Ready to learn more? Dive in!
Jet, Set, Go: Customer Experience in Travel and TourismSogolytics
From cabin fever to revenge travel, there are plenty of people around the world anxious to hit the road. Unwinding at a luxury destination or reconnecting with loved ones, though, travelers will be prioritizing safety and customer experience. How can you prepare?
Vax, Masks, and The Space Between: Studying Behavior, Perception, and AnalysisSogolytics
Results of a recent SoGoStudy offer the perfect opportunity to drill down on how to make the most of survey results in clear, meaningful reports. In the first part of this series, we start with the big picture in the Omni Report.
2. • COVID-19 upended our lives and our
work. Many lost their jobs, and
many transitioned to remote work.
• “We all know that work will never
be the same, even if we don’t know
yet all the ways in which it
will be different,” Slack CEO
Stewart Butterfield told the BBC.
• That said, here is a look at the post-
pandemic future for employees.
2
4. • Now that employees have
experienced working from home
and employers have seen that it can
work, remote work is expected to
persist.
• The year of remote work showed
us many things, including:
• Employees enjoy more flexible
hours and less time commuting.
• Most want remote work to
continue. (A Future Forum study
found only 12% of 4700
knowledge workers wanted to
return to the office full time!)
4
5. • Bloomberg reports that work-from-
home will lift productivity by 5
percent post-pandemic.
• But not everyone benefits: Women
struggled with the unpaid work they
do at home coinciding with their
remote job responsibilities.
5
6. 6
• All this is changing the view of where
work needs to be done, as well as
what should be done in the office
setting.
• According to a PwC survey, 87
percent of employees see the office
as a good place for “collaborating
with team members and building
relationships.”
• Some workers don’t necessarily
expect to, or want to, work from
home full-time now, but want the
flexibility to work remotely more
often.
7. 7
• As businesses are making plans to
offer more hybrid workplaces, people
will come onsite to meet clients,
securely access equipment, train, and
collaborate.
• Yet they aren’t going to expect the
same type of office setup.
9. 9
• Our view of how we work may have
changed dramatically, and our view of
work’s value has shifted as well.
• Lockdown reminded many of us that
we enjoy “going to work.”
• While waiting in limbo, we came
to appreciate the sense of purpose
from doing our jobs.
• Plus, we realized how much we
enjoy running into a colleague at the
coffee machine or stopping by
someone’s desk to ask about their
lunch plans.
10. 10
• “The workplace is a social
environment,” Oxford University’s
Robin Dunbar told BBC Worklife. “The
sense of belonging — and of
commitment to the organization and
its aims and objectives — is very
quickly lost,” with remote work.
• He added that we are “in the midst of
a loneliness epidemic among the 20-
somethings.”
11. 11
• 20-somethings are particularly
likely to want to work in the
office setting.
• In the PWC survey:
• 30 percent of those with less than
five years of experience prefer
being remote no more than one
day a week.
• Only 20 percent of all respondents
prefer being remote no more than
one day a week.
13. 13
• The pandemic put many through
technology boot camp.
• Companies had to learn how to
provide remote network access and
connectivity to mobile workers.
• Employees had to learn how to use
different technology to collaborate
and communicate online.
14. 14
• These new skills won't be unlearned.
• Plus, the technological innovation
enabling remote work is only going
to continue.
• The migration to the cloud was
already in the works pre-pandemic.
15. 15
• At the same time, new Internet of
Things technology is going to change
the look of work environments, like:
• Tiny sensors to monitor conference room
capacity.
• The ability to track where people are
congregating.
• Technology to control air flow in the
building that could improve employee
wellbeing on site.
16. 16
• Once the business begins down the
"intelligent building" path, employees
can expect access to features such as:
• Online conference room, hot desk, or
smart locker reservations.
• Office equipment maintained by
connected alert to the manufacturer or
service provider.
• Smart lighting, HVAC, and water tracking
to improve sustainabilityby lowering
utility usage.
18. 18
• The US Travel Association estimates
a daily loss of approximately
$1.6 billion between March and
December 2020, for a total of $492
billion over the 10 months studied.
• People may be eager to get out and
travel by car to visit family and friends
but work travel remains something
many employees wish to avoid.
• McKinsey estimates “about 20
percent of business travel … may not
return.”
19. 19
• In the 2021 Meeting Planners’
Confidence Index, 39 percent didn’t
anticipate resuming events until the
third quarter of the year.
• Plus, 81 percent thought it would
take until 2023 to return to at least 80
percent of pre-COVID-19 annual
event levels.
• Also during the pandemic: training
programs went virtual and
networking moved online.
21. 21
• The pandemic left many people
feeling powerless, and those who
were asked to return to the office
before they felt comfortable became
frustrated.
• The incoming generation of
employees, perhaps more used to
speaking up, voiced their frustrations
over how employers handle post-
pandemic work.
• It's more important than ever for
companies to listen to their
employees.
22. 22
Prioritizing the "employee voice"
has many advantages:
• Morale improves as employees feel
respected.
• Access to good ideas you might not have
heard otherwise.
• Improved retention as workers aren’t
seeking out alternatives.
• Greater collaboration among employees.
• Customer experience benefits when
employees are happier.