Katrin Gerdts has over 30 years of experience in administrative, operational, sales, and marketing roles across multiple industries. She leverages her dynamic skills and experience to support entrepreneurial organizations focusing on global sustainability. Gerdts is results-driven and able to make timely decisions to produce results through strategic planning and program evaluation. She is also able to develop organizational vision and lead change by improving customer service and program performance. Gerdts excels at building relationships, communicating facts convincingly, and developing professional networks both internally and externally.

1. Katrin Gerdts
Lake Zurich, Illinois 60047
847-977-9026
aframekat@gmail.com
www.linkedin.com/in/kat-gerdts
SUMMARY
Leverage experience to support an entrepreneurial organization focusing on global sustainability.
Dynamic professional with extensive administrative, operational, sales and marketing experience
within multiple industries. “Hands-on”, capable of providing direction through leadership and individual
development through example. Consistently delivers innovative solutions by utilizing strong analytical,
technical and interpersonal skills. Team, process and brand champion.
RESULTS DRIVEN – Ownership, accountability, detail and continuous improvement oriented. Able to
make timely, effective decisions and produce results through strategic planning, implementation and
evaluation of programs and policies.
LEADING CHANGE – Ability to develop and implement organizational vision, integrating program
goals, priorities, values and other factors. Continually strives to improve customer service and
program performance within the basic organization partnership, creating a working environment that
maintains focus, intensity and persistence, even under adversity.
LEADING PEOPLE – Ability to design and implement strategies, maximizing employee potential and
engagement, fostering high standards in meeting the organization’s vision, mission and goals.
BUSINESS ACUMEN – Ability to acquire and administer human, financial, material and information
resources in a manner which instills trust, accomplishes the organization’s mission and enhances
decision-making.
BUILDING RELATIONSHIPS/COMMUNICATION – Ability to explain and advocate facts and ideas in
a convincing manner, negotiate with individuals and groups internally and externally. Passionate
development of professional networks. Identifies internal and external politics that impact the work
and growth of the organization.
EXPERIENCE
Network Services, Co., Schaumburg, Illinois 2017 – 2019
Manager, Customer Integration
- Orchestrated team of high-performing sales weapons serving a diverse portfolio of national accounts
- Identified and implemented best practices to move team out in front of needs of the business
- Created sustainable, rewarding relationships with internal departments, owner/distributors,
manufacturers and customers
The Hudson Company, Winnetka, Illinois 2014 – 2017
Director of Broker Services
- Expertly managed business portfolio of top agent, allowing for significant growth of market share and
guaranteeing deliverables
- Implemented brokerage migration from paper to digital, including training of all agents and
administrative staff
- Elevated on-brand presentation of client interactions and in-house communication, generating a
higher caliber of service and of collateral materials

2. Midtown Athletic Club, Palatine, Illinois 2003 – 2014
Club Manager 2007 – 2014
- Streamlined efficiencies in operations through restructuring, developed checklists and schedules
which optimized task time and reduced back-of-the house headcount by 10%
- Expanded Spa offerings as a wellness extension of fitness, driving new revenue
- Trained all associates and gained their buy-in on “beRemarkable”, Midtown’s branded customer
service initiative, attaining 81% member retention
- Recruited by TCA corporate to participate in development of enterprise-wide service standards
Assistant Buyer, Pro Shop 2003 – 2007
Quill Office Products, Inc., Lincolnshire, Illinois 1995 – 2000
Intranet Administrator 1997 – 2000
- Appointed project champion by senior management, developed and launched intranet pilot,
responsible for shaping overall governance and standardization of content, along with making
recommendations to senior leaders to ensure positive user experience
- Identified, recommended and prioritized features and applications in collaboration with a multi-
faceted team consisting of an out-sourced vendor, future users from various internal departments and
IT to develop proof of concept within 3 months, which itemized best solutions for achieving specific
departmental/organizational goals. Overcame skepticism, securing a budget for further development
- Developed training plan and program in conjunction with the training department to assist users and
administrators on use of collaboration tools
Marketing Outbound Call Center Supervisor 1995 – 1997
- Researched, outlined and launched outbound team for marketing department to establish customer
loyalty programs
- Identified opportunities for improvements in customer service processes resulting in upgrades
- Defined customers to enable more targeted marketing strategies by business type
Airmax, Inc., Des Plaines, Illinois 1984 – 1995
Regional Manager, Midwest 1993 – 1995
- Developed and implemented processes to improve quality of procedures, resulting in the lowest
percentage of customer adjustments of all regional offices
- Re-organized Midwest region, driving top lines sales to $4.6 million of total $16 million revenue
Marketing and Communications Manager 1991 – 1993
Executive Coordinator for the President/Owner 1990 – 1991
Office Manager 1986 – 1990
Customer Service 1984 – 1986
EDUCATION
Bachelor of Arts, Political Science, Northwestern University, Evanston, Illinois 1987