The document introduces a customer engagement hub called InfoXplorer Real-Time that allows companies to orchestrate personalized, real-time customer journeys across channels without replacing existing systems or data. It summarizes the challenges of disconnected channels, data, and marketing programs that companies face. InfoXplorer Real-Time acts as a central listening hub that can connect to any data source or channel in real-time to understand individual customers and automate personalized responses without the need for campaigns or programming. It offers pre-built solutions for industries like retail, automotive, and healthcare to drive loyalty and engagement.