5. Voice over IP Defined Internet Telephony Internet telephony refers to the practice of running voice traffic over the public Internet. Generally has issues with voice quality and is not good for businesses. Traditional Digital PBX A Digital PBX interfaces directly with the Public Telephone Network via Time Division Multiplexing technology. 20+ year old technology with little or no flexibility or upgradeability. ShoreTel IP Telephony IP telephony refers to the technology for transmitting voice communications over a network using an open standards-based Internet Protocol (IP).
6. Voice, Video & Data on a Single Communications Platform Voice and Video on the Data Network email Voice Messaging Collaboration Calendar Video Conferencing Web Application Audio Conferencing Instant Messaging Telephone Services
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9. Business Telephony Shifting to Pure IP Source: Gartner Dataquest 2006 Line Shipments to North American Enterprises Thousands Pure TDM IP-Enabled Pure IP 0 2,000 4,000 6,000 8,000 10,000 12,000 14,000 16,000 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
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11. Highest Customer Satisfaction 1=unacceptable, 2=poor, 3=fair, 4=good, 5=excellent Source: Nemertes Research 2007 for 2006 results, selected categories shown. # 1 in Customer Satisfaction in Every Category for 4 Years Running
12. Infonetics: ShoreTel Shines at Ease of Use, Pricing, and Price/Performance ShoreTel Avaya Cisco Mitel Nortel Source: Infonetics Report. User Plans for Voice over IP: North America 2007, April 2007 Pricing Ease of Use Pricing-to-Performance 7 6 5 4 3
13. Lowest Total Cost of Ownership Source: Nemertes Research 2007 Capital Costs Start-Up Costs Ongoing Annual Operating Costs Less than 1,000 Lines More than 1,000 Lines Operational Costs (1) (2) Ongoing Operational Costs Less than 1,000 Lines More than 1,000 Lines (3) (4)
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17. Minimizing Server Use Call Processing E911 Paging Voicemail Desktop Call Handling Operator Client Integrated System Mgmt Total Servers Headquarters Regional Office 1 1 Total Servers: 2 Headquarters Regional Office Server Centric Pure IP Alternate 9 5 Total Servers: 14 Switch Based
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