This document provides a summary of ELISA CORREA-ANDERSON's education, experience, skills, and qualifications. She holds a Master of Business Administration degree and has over 20 years of experience in medical office administration, patient registration, and clerical roles. Her experience includes positions in medical centers, emergency rooms, and women's health services. She is bilingual in English and Spanish and has a wide range of computer and administrative skills.

1. ELISA CORREA-ANDERSON
2611 Bens Branch Drive., Apt 1616, Kingwood, TX 77339, email: ecorrea1971@gmail.com
Cell: (646) 407-6857
EDUCATION: MonroeCollege,NewRochelle,NY
Major: Masters Business Administration, December 2013
Bachelors of Business Administration, September 2005- August 2008
Honors: Cumulative GPA3.79
LANGUAGE: Bilingual Fluent in Spanish
COURSEWORK: Medical Terminology & Body Systems Health Care Finance
PerformanceImprovement in Health Care Health OfficeOperations
Management in Health Care I & II Human Resources Development
Human Resources Information System Recruitment & Selection
Medical Coding ICD-9 & CPT
CERTIFICATES/ Helping Skills, Safe Horizon 2006
TRAINING: Identifying & Reporting Child Abuse & Neglect, Safe Horizon 2006
Introduction to Domestic Violence, Safe Horizon 2006
8 Hour Pre-Assignment Training for Security Guard, Safe Horizon 2007
Phlebotomy Technician, The Manhattan Institute, New York,NY 2008
CPR & First Aid, 2008
Fire Safety Coordinator, 2008
EXPERIENCE: Medical OfficeSpecialist(InsuranceVerification/Billing Dept.)
CompleteWomen’sCareCenter (HCA),HoustonTX
September2015 - Present
 Responsible forthe pre-verification of insurance for patients being seen in
office/professionalsetting for care. Ensures insurance coverage by telephone,
resolves any issues with coverageand escalates complicated issues to a supervisor
or manager.
 Variety of the field's concepts,practices, and procedures. Relies on experience and
judgment to plan and accomplish goals. Performsa variety of tasks. A certain
degree of creativity and latitude is expected. Reconcileeveryday
Patient Access Representative II,
Conifer/Cy-FairEmergencyRoom,CypressTX
March2016 – Present
 Greeting customers followingConifer Standards of Care, completes full patient
registration at date of service
 Educates patients about patient financial liabilities
 Secures medical necessity checks/verificationin accordance to Centers for
Medicare & Medicaid services, verifies insurance, benefits, coverage& eligibility
 Scan Protected Health Information, create and file patient information
packets/folders for upcoming Hospital services.

2. AdministrativeAssistant/PatientAccess Representative.
StamfordHealthSystem, Stamford, CT,
January 2009-February 2015 Relocated to Texas
 Providesdirection and guidance regarding policies, procedures, workflows,
customer service quality, and training needs. Responsible for monitoring
customer service standards and staffing. This is the first line supervisor of
Customer Service Representatives
 Responsible forfacilitating direction, coordination, and prioritization of patient
flow and customer support of patients as entering facility
 Gathers required information during registration by direct interview or phone.
Utilizing knowledge of medical insurance including managed care, Medicare,
Appeals and Grievances. Medicaid, liability and worker'scompensation
 Completes all functionsrelated to registration, billing and validation of insurance
information, and create estimates forpatients MRI’s, Radiology’s, Sleep Studies,
Diabetes clinic,etc.
Clerical AssociateLevelIII/OB-GYNWomen's HealthServices.
Cityof NewYorkHealth& Hospital Corporation,
Bronx, NY, March 1999February 2015 Relocated to Texas
North Central Bronx Hospital/Jacobi Medical Center
 Support the Associate Director,Women's Health Services at North Central Bronx
Hospital and Jacobi Medical Center
 Performadministrative work in areas such as personnel administration, payroll,
methods of organization, and employee benefits administration
 Process, checkand maintain records, furnish information, prepare reports,
memos, and letters and schedule appointments
 Providecross coverage at the clericallevel for the labor & delivery/post-partum
unit, admitting/discharging patients
 Retrieve, distribute and log all performance evaluations for the departments
 Collect monthly statistics fromvarious units and submitted weekly
reports foragencies and overtime employees of all hospital departments
 Maintain opening and closing balances forthe administrative cost center
 Generate purchase requisitions as needed. Type minutes, policies and procedures
on line, update and maintain all department policies manually
 Prepare, comply and maintain files, and/or retrieve patient medical records;
request supplies; answer multi-line telephones and relay messages to staff
 Translated English to Spanish booklets/forms/fliers for the Women's Health
Services Department
 Create forms for the department and agenda for scheduled meetings
 Distribute mail to staff and tookcharge of midwifery credentialing
ResidentialSpecialist;(Perdiem/On-call24/7).
SafeHorizon,Bronx,NY, March2006 – January
2009
 Act as the primary contact forresident’s questions and concerns
 Maintain a safe, secure and orderly environment in the residential facilities
 Interact with clients to facilitate their transition to the shelter
 Advise clients of available resources, help them to understand and follow
emergency procedures including fire procedures
 Sort and organize donations of foodand clothing

3. Clerical Associate Level II. NorthCentral BronxHospital,Bronx,NY
OB-GYNWomen's Health Center, June 1997 – March 1999
 Performed clericalworkin various administrative and operational areas by
processing, recording, checking and maintaining records, creating new prenatal
records, answering telephones and taking messages forpersonnel
 Greeted patients, responded to questions and provided nonmedical information
when appropriate
 Reported the need for repair of equipment and distributed mail and packages to
hospital personnel
 Registered patients (opened visits and generated encounter forms on the SMS
system or manually when SMS system failed) and closed visits
 Directed patients to cashiers and/or financial counseling as needed, regarding
patient’s bills. Identified primary care provider in SMS, and identified managed
care/HMO patients
 Followedup as needed on loose medical record papers
 Sent letters to patients with Colposcopy appointments by mail
 Keep all pap smears manuals updated and followedup on abnormal pap smears
every (3) three months
SKILLS: MicrosoftWord/Excel/PowerPoint Mysis Care Medic
WP Desktop Publishing Illustrator AHIQA (errors)
WordPerfect Quark Meditech
Keyboarding - 55WPM Photoshop Availity
SMS System (Database) HPF (View) Ecw
OutlookExpress fore-mail Quadramed SSI
UHC Online PBAR VI Web
Policy Source(Online) EasyID PAI
Greenway (PrimeSuite) Trace PAS
Passport OneSource
CVM v5 Enterprise Server
Genesis Electronic Birth