The set of slides on IOT from the Librestream innovation meeting in London 2017. The presentation provides a set of cases that show how we can use video for collaboration. It is not about the gadgets - it is about people and processes.

1. It’s not about the technology…
…it is about the business
Librestream Innovator Forum
and User Conference
London
6 October 2017
Dr Shaun West

2. West, 2017
Introduction
The problem and the purpose
… to show that digital technologies can improve engagement
We will look at life 20 years
ago and see what has
changed. Using cases we will
learn what can be achieved.
We will reflect on the lessons
learnt.
… to find ways where we can improve our working methods
Purpose
How can we imagine new ways to help people gadgets?
Problem

3. West, 2017
Pre-industry 4.0
A utility delivering remote support
• We found a
crack!
Pakistan
• Can you take
a photo
Swindon
• Here is the
photo
Pakistan
• How long is
the crack?
Swindon
• ...
Pakistan
We developed a process based on a series of questions, together we monitored the crack

4. West, 2017
Pre-industry 4.0
What did we have 20 years ago?
With basic technology we were able to provide remote support

5. West, 2017
Pre-industry 4.0
What did we achieve?
Remote team working requires technology, personal trust and a common aim
The turbine was safely operated
for a further 8 weeks…
… unplanned converted to planned
… limited impact on generation
… no impact on income

6. West, 2017
Industry 4.0 and IOT
So what is different today?
Remote team working still requires technology, personal trust and a common aim
Today we have more…
… technology
… more data
… increased expectations
But…
… machines continue to break
… we still need remote support
& IOT

7. West, 2017

8. West, 2017
Industry 4.0 and IOT
Technology supporting people and process
We all have the technology today – it is disconnected and does not help us to do our jobs
I have the technology today in my
hand! This is a real change…
… it is real and not hype
… now how do we use it?
… what could it be used for?

9. West, 2017
Industry 4.0 and IOT
Look at what is possible today…
We all have the technology today – let’s learn to master it!
Johann Wolfgang von Goethe (* 28.
August 1749 in Frankfurt am
Main als Johann Wolfgang Goethe; † 22.
März 1832 in Weimar), 1782 geadelt,
war ein deutscher Dichter und
Naturforscher. Er gilt als einer der
bedeutendsten Repräsentanten
deutschsprachiger Dichtung.

10. West, 2017
Use case
Oil rig asset management
Integration of video collection with big data can allow us to better manage asset integrity
Asset integrity is critical…
… I cannot use a pen
… where do we need to recoat?
… was it done correct?
http://www.geovert.com/assets/slides/Libertade-Hull-Bayu-Undan.JPG

11. West, 2017
Use case
How do I ’drop the engine’?
Real time collaboration and on-the-job training becomes possible
With a $13M asset dropping it can
be expensive…
… supports on-the-job training
… supports know-how sharing
… reduces risks
https://s-media-cache-ak0.pinimg.com/originals/86/9d/b1/869db1af494f7bc2b8fd96a5b666cf01.jpg

12. West, 2017
Use case
Improving collaboration between operations and maintenance
Joint fault finding becomes possible with all sharing (seeing) the same information
http://voith.com/en/products-services/hydro-power/automation-553.html
What happens today when
someone needs to go intervene
locally?
… one person in the control room
… one local person
… feedback via radio

13. West, 2017
Use case
Supporting an expert
Provides information and support – the know-how can be used and reused…
I am a good surgeon but I only do
this procedure a few times per
year…
… help me insert the suture?
… I’ve found something!
… I need to review the procedure
http://2.bp.blogspot.com/-HstZ0Nv1U54/VEo7zYDs99I/AAAAAAAADg8/z3SgX80pBRY/s1600/IMG_1364.jpeg

14. West, 2017
Use case
Remote witness tests
The engagement (and trust) can be increased rather than decreased
The customer cannot attend the
witness test…
… we cannot delay the test (again)
… payment is based on the test
… the customer does not trust the
test report
http://2.bp.blogspot.com/-HstZ0Nv1U54/VEo7zYDs99I/AAAAAAAADg8/z3SgX80pBRY/s1600/IMG_1364.jpeg

15. West, 2017
Reflections
Today it is not about technology, it is about how we use technology to help us
We should be concentrating on business processes and outcomes and imagining what

16. West, 2017
Reflections
Today it is not about technology, it is about how we use technology to help us
Adapted from: https://www.thoughtworks.com/blogs/customer-experience
Integrating digital technologies, people and processes is not easy

17. West, 2017
Reflections
Who and what should be the focus?
Complex ecosystem with many actors and different needs,
perspectives and value expectations – a different approach is needed

18. West, 2017
By understanding the ecosystems, the business and the people
we ”see what others see and understand what other understand”
Proposed methodology to help in the new Industries 4.0-enabled world
Service Design Thinking and LEAN tools can help
Create & test prototypes
value propositions
For each persona test
and iterate
Persona empathy maps
Describe relationships
between the actors
Customer journey
Understand the
steps of the journey
Situational analysis
Understand value in
the ecosystem
Job-to-be-done
What is the persons job-
to-be-done?
What is their desired
outcome?
Ecosystem visualization
Analysis to identify
key actors

19. West, 2017
Closing
We need to move beyond just gadgets
Industry 4.0 technologies are not new
We can do things better with digital technologies
Digital technologies must support people and processes
We need to learn to
integrate digital into our
business…
… to improve outcomes
… to support process
… to engage with peopleChallenges are as much cultural as technology based

20. West, 2017
Thanks for your time!
slideshare.net/ShaunWest