Presentation for ILLCO/NILRC Conference; Springfield, IL; April 18, 2013

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LibraryH3lp and Embedded Librarianship April 18, 2013

2. LibraryH3lp
2
LibraryH3lp
Image: http://libraryh3lp.com

3. LibraryH3lp
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LibraryH3lp provides flexible, affordable
live chat & FAQ software for libraries,
library consortia, & non-profits. Unify
patron support across web, texting, & IM.
LibraryH3lp provides flexible, affordable
live chat & FAQ software for libraries,
library consortia, & non-profits. Unify
patron support across web, texting, & IM.
• Chat reference software
• FAQ content management
software
• Mobile chat capabilities
From: http://libraryh3lp.com

4. LibraryH3lp
2007 - 2010
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2005 - 2007
Images:
newschoolers.com
fredmckinnon.com
androidcommunity.com
History

5. LibraryH3lp
5
June, 2012
Images:
http://www.macworld.com.au/news/google-acquires-social-media-toolbar-maker-meebo-56640
http://www.socialmediadelivered.com/2012/08/16/whats-cool-about-google-infographic
}

6. LibraryH3lp
2010 – Present
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• Library homepage
• College website
• Research Guides
• EBSCO databases
• Desire2Learn LMS
Demo ECC Library Chat

7. LibraryH3lp
Advantages
•Multiple logins
•Only one librarian can answer
at a time
•Widget disappears when not
available
•Ability to forward chat
•Ability to see where patron
accessed chat
•Internal communication
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Disadvantages
•Cost (not free)
•Requires training
• Data collection
• Multiple queues
• Built specifically for libraries

8. LibraryH3lp
8Features: Chat reference

9. LibraryH3lp
Additional Features:
FAQs
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• Database of
searchable
FAQs
• Tagging
• Social media
Integration
• Customizable
• Unlimited
number
• Free with
subscription
Demo FAQs

10. LibraryH3lp
Additional Features: SMS Integration
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• Patrons text to dedicated number
• Librarians answer with chat
widget
• Voice call forwarding
• After hours auto-response
• Saving messages for follow-up
• Additional cost
Image:
www.theschoolphilly.com

11. LibraryH3lp
Data:
Chats per
Month,
Fall 2012
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12. LibraryH3lp
Data:
Chats per
Hour,
Fall 2012
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13. LibraryH3lp
Costs
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From: http://libraryh3lp.com/pricing

14. LibraryH3lp
Questions?
14

15. Embedded Librarianship
15
Embedded Librarianship

16. Embedded Librarianship
What is embedded
librarianship?
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17. Embedded Librarianship
Library instruction within or
initiating from within our
Learning Management
System (LMS)
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18. Embedded Librarianship
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19. Embedded Librarianship
Preparation
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• View and edit content
• View and edit
discussion forums and
topics
• Edit course framework
• View class list
• Email class list
• Cannot see grade book
• 2 embedded
librarians/class
• 1 lead, 1 backup

20. Embedded Librarianship
Methods: Discussion Forums
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• Forums
• Topics
• Notifications

21. Embedded Librarianship
Methods: Discussion Forums
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22. Embedded Librarianship
Methods:
Discussion Forums
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23. Embedded Librarianship
Methods: IM Chat Widget
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24. Embedded Librarianship
Methods: Research Guides 24

25. Embedded Librarianship
Methods: Virtual Reference
Appointments
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Image:
www.pcmag.co
m

26. Embedded Librarianship
Methods:
Video Tutorials
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• Captivate
• Jing
• Screencast-
O-Matic
• Articulate
• YouTube

27. Embedded Librarianship
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“The embedded librarian was absolutely
wonderful! She got right back to me more
than once with very useful information, and
she was incredibly friendly.”
- ENG 101 Online Student
Results: Student Feedback

28. Embedded Librarianship
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“Before completing the online activity, I was a bit
worried because I wasn't sure how easy it would
be to find library resources to use for my project.
As the video [tutorial] progressed, many of my
questions were answered and those worries
faded away. I was pleased to see that the librarian
not only provided three great online library
resources, but also went into detail and explained
how to use each one.”
Results: Student Feedback
- COL 101 Online Student

29. Embedded Librarianship
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3
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Results

30. Embedded Librarianship
Challenge
s
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1. Marketing
2. Building Trust
3. Scalability

31. Embedded Librarianship
Rewards
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1. Cultivating
Relationships
2. Collaborating
3. Reaching More
Students
4. Experimenting

32. LibraryH3lp
Questions?
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33. LibraryH3lp
Stacey Shah
Distance Learning Librarian
Elgin Community College Library
sshah@elgin.edu
847.214.7693
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Contact Info

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