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Sharing Promising Practices Internally and Externally: Lessons Learned from PCI
The document outlines PCI's strategy to enhance information sharing and learning through organization-wide platforms by 2016, aiming to leverage both tacit and explicit knowledge for increased visibility and effectiveness. It highlights the importance of content sourced from internal communications, known as 'chatter', which informs marketing and enhances connections with supporters. Additionally, it discusses the criteria for PCI's innovation initiative, emphasizing the need for significant improvements and unique offerings to better serve beneficiaries and donors.
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Sharing Promising Practices Internally and Externally: Lessons Learned from PCI
- 1. Leveraging Knowledge atPCI: The Good, the Bad and the Ugly Janine Schooley, MPH Senior VP for Programs April 2015
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- 4. By 2016, PCIwill have implemented and adopted organization-wide information sharing and learning platforms to provide both internal and external connections to our work and impact; PCI policies and manuals will be globally accessible; PCI will leverage knowledge from our projects and staff to increase PCI’s visibility. LK Goal Statement
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- 9. @Snapshots from theField PCI's Marketing & Communications efforts have benefited immeasurably from the content we're able to source from Chatter. We are able to connect directly with our colleagues in the field, who readily share success stories, pictures, updates, etc. related to our programs around the world. We then adapt this content to share back with our supporters via our website, social media, email marketing campaigns and direct mail. It's difficult to imagine life without it at this point! “At least 85% of what we think in terms of marketing content comes from Chatter. For example, a picture of a goat may inspire a blog about improved family livelihoods. Chatter provides a pulse of what is being talked about within and beyond the organization. When I’m off Chatter for a couple days I feel like I have missed out.”
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- 15. Successes MarComm content Sharing of project results and tools Breaking down barriers Taking the pulse via polling
- 16. Chatterizing our culture Increased awareness of programs and resources IT Gold Standards “Glom Strategy” Successes Cont’d
- 17. On the ExplicitSide… Delayed policies and IT Research – Architecture, Search/Taxonomy, Governance Bandwidth issues Need interim solution!
- 18. Don’t assume Change Management Leverage Existing Natural Knowledge Hubs Communications Strategy Lessons
- 19. Increase Chattervalue and use Program quality alignment Strategic IT improvements Intranet planning InnovAtion partnership Opportunities
- 20. What is PCI’sInnovAtion Initiative?
- 21. There are 3criteria that must be met before certification (retro or forward; administrative or programmatic): It makes the current practice(s) (convention) obsolete; It substantially improves value (min. 50% improvement – of program impact, cost reduction, time savings, etc.); It provides PCI with a unique (i.e. no one else has it) product, set of skills and/or experiences perceived to be highly valued by our beneficiaries and donors. It’s how we are embedding innovation and ensuring rigor in our innovation claims
- 22. We are connectingbetter than ever and we are paying attention to innovation, but our greatest challenges remain learning and avoiding reinventing wheels….but we’re working on it….
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Editor's Notes
- #24 The irony is that we’ve been better (thanks to Chatter) at uncovering the 70% vs. the 30%! We will continue working on both.