1. Letia Monique Payton
5915 Flintlock RD Houston, Texas 77040 • Phone: (346) 251- 2633 • Email: paytonfamily619@gamil.com
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Qualifications:
Experienced retail professional driven to provide customer satisfaction and achieve sales quotas. Continuing to
exceed customer expectations and ensure a quality experience by building productive relationships. Utilizing
leadership skills and surpassing expectations set forth by management. Support team efficiencies, continued
knowledge and growth through cohesiveness to establish and meet multiple deadlines in a heavy productive
environment.
Experience:
Comcast Cable:
Customer Experience Expert
2013- Present
 Effectively deliver quality customer service and gain customer cooperation through troubleshooting and
problem solving.
 Managing and diffusing high pressure escalations, while maintaining composure in stressful situations.
 Introduced new business updates and continued to share knowledge with team
 Ensuring all quality standards by exceeding all scored metrics, while identifying trends in service
reports.
Verizon Wireless
Senior Customer Service Representative
2004- 2012
 Managed and trained multiple customer representative and effectively achieved all performance quotas
by being knowledgeable and well versed in all products sold.
 Consistently handled all accounts, billing inquiries, and deescalated all customer complaints.
 Retained all customers by designing best- option solutions for all customer scenarios while increasing
sales revenue.
Education:
Present- Bachelors in Business Administration, Strayer University- Houston Texas
Associates in African American Studies, Palomar College- San Marcos, California
Accomplishments:
Best in Class Certificate for consistently achieving top ranked Voice of Customer feedback surveys.
Award of Appreciation from Regional President for outstanding customer service
Dare to Soar Award- Outstanding Quarter Performance
Customer Experience Award recognition for customer experience contribution