Lesson 2 – Business Communications. Question 1 of 20 5.0 Points Which of the following is a question that is recommended to ask when analyzing your audience? A. Why will they be interested in what you are saying? B. What objectives do you want to achieve with your communication? C. How quickly can the speech be completed? D. What are the points that you do not want to communicate? Question 2 of 20 5.0 Points Passive listening means __________. A. focusing attentively on what a speaker says. B. hearing information without actively paying attention to ensure understanding. C. actively working to understand the information a speaker is providing. D. trying to interpret the information presented by a speaker Question 3 of 20 5.0 Points In today's business world, learning about other cultures is __________. A. optional B. necessary C. not required D. ill-advised Question 4 of 20 5.0 Points Ella receives an email from her co-worker Mitsuko in Japan. Mitsuko tells Ella that she will not be able to visit her in the U.S. offices as she had hoped to, and includes an emoticon to express her sadness. Which of the following emoticons did Mitsuko most likely use in her email? A. ;. B. :-( C. o.o D. :-0 Question 5 of 20 5.0 Points Your audience will be more likely to remember what you say in which of the following situations? A. smiling as you reveal declining sales figures B. frowning while you explain a serious matter C. pacing as you ensure your audience that there is no cause for alarm D. sounding hesitant as you describe a reorganization plan Question 6 of 20 5.0 Points Paraphrasing to ensure understanding __________. A. means asking straightforward questions about what was said B. involves repeating exactly what you heard in order to make sure you didn't mishear anything C. is less complicated than asking questions D. can help you understand the emotional content behind a statement Question 7 of 20 5.0 Points As you're packing up to leave the office on a Friday afternoon, your boss tells you that she'd like a status report from you as soon as possible. You head out for the weekend and complete the status report first thing Monday morning. When your boss receives it, she complains that she needed it sooner. What is the most likely cause of this breakdown in communication? A. passive listening B. failure to listen actively C. barriers to listening comprehension D. difference of interpretation Question 8 of 20 5.0 Points At a job interview, Dara speaks confidently and enthusiastically about her prior experience. With a smile on her face, she leans forward in her chair while speaking, as does her interviewer. Dara's nonverbal communication __________.   A. conflicts with her message B. will make her audience perceive her as arrogant and aggressive C. increases her chances of getting a positive response D. undermines her persuasiveness Question 9 of 20 5.0 Points A company send ...

1. Lesson 2 – Business Communications.
Question 1 of 20
5.0 Points
Which of the following is a question that is recommended to ask
when analyzing your audience?
A. Why will they be interested in what you are saying?
B. What objectives do you want to achieve with your
communication?
C. How quickly can the speech be completed?
D. What are the points that you do not want to communicate?
Question 2 of 20
5.0 Points
Passive listening means __________.
A. focusing attentively on what a speaker says.
B. hearing information without actively paying attention to
ensure understanding.

2. C. actively working to understand the information a speaker is
providing.
D. trying to interpret the information presented by a speaker
Question 3 of 20
5.0 Points
In today's business world, learning about other cultures is
__________.
A. optional
B. necessary
C. not required
D. ill-advised
Question 4 of 20
5.0 Points
Ella receives an email from her co-worker Mitsuko in Japan.
Mitsuko tells Ella that she will not be able to visit her in the
U.S. offices as she had hoped to, and includes an emoticon to
express her sadness. Which of the following emoticons did
Mitsuko most likely use in her email?
A. ;.

3. B. :-(
C. o.o
D. :-0
Question 5 of 20
5.0 Points
Your audience will be more likely to remember what you say in
which of the following situations?
A. smiling as you reveal declining sales figures
B. frowning while you explain a serious matter
C. pacing as you ensure your audience that there is no cause for
alarm
D. sounding hesitant as you describe a reorganization plan
Question 6 of 20
5.0 Points
Paraphrasing to ensure understanding __________.
A. means asking straightforward questions about what was said

4. B. involves repeating exactly what you heard in order to make
sure you didn't mishear anything
C. is less complicated than asking questions
D. can help you understand the emotional content behind a
statement
Question 7 of 20
5.0 Points
As you're packing up to leave the office on a Friday afternoon,
your boss tells you that she'd like a status report from you as
soon as possible. You head out for the weekend and complete
the status report first thing Monday morning. When your boss
receives it, she complains that she needed it sooner. What is the
most likely cause of this breakdown in communication?
A. passive listening
B. failure to listen actively
C. barriers to listening comprehension
D. difference of interpretation
Question 8 of 20
5.0 Points
At a job interview, Dara speaks confidently and enthusiastically

5. about her prior experience. With a smile on her face, she leans
forward in her chair while speaking, as does her interviewer.
Dara's nonverbal communication __________.
A. conflicts with her message
B. will make her audience perceive her as arrogant and
aggressive
C. increases her chances of getting a positive response
D. undermines her persuasiveness
Question 9 of 20
5.0 Points
A company sends one of its junior executives to meet with the
CEO of another company. The CEO is insulted that someone of
equal rank was not sent. Which of the following is most likely
true?
A. The junior executive’s company’s employees are granted
respect based on their positions alone.
B. The junior executive's company is very formal and
hierarchical.
C. The CEO's company believes in social equality.

6. D. The CEO's company has a clear separation between superiors
and subordinates.
Question 10 of 20
5.0 Points
Which of the following statements best phrases a negative
comment positively?
A. You don't have an eye for detail, but you really do have a
great sense of the big picture.
B. You do a good job of visualizing the big picture, and you'd
be even more effective if you improved your attention to detail.
C. I don't know anyone better than you at seeing the big picture,
but you could really stand to improve your attention to detail.
D. You need to improve your attention to detail, but you're
already wonderful at seeing the big picture.
Question 11 of 20
5.0 Points
Carol approaches a co-worker, shaking her head as she does so.
With a frown on her face, she angrily asks, "Did you finish the
report yet?" Based on this situation, which of the following
represents verbal communication?
A. shaking head

7. B. frowning
C. using those specific words
D. using an angry tone of voice
Question 12 of 20
5.0 Points
Which of the following is an example of a difficulty in listening
comprehension?
A. not hearing what an ER doctor says because an ambulance
outside is blaring its siren
B. not understanding what an ER doctor means when he says
you are suffering from hypertension
C. not hearing what an ER doctor says because of the
conversations and cries of pain in the waiting area
D. not listening to what an ER doctor says because you're
distracted by a new patient who has just been wheeled into the
room
Question 13 of 20
5.0 Points
Which of the following nonverbal signals would most likely

8. support an affirmative verbal response and give the impression
that you are eager to help someone?
A. staring at your computer screen
B. sighing
C. smiling
D. shrugging
Question 14 of 20
5.0 Points
Which of the following is one of the categories of active
listening skills?
A. describing
B. evaluating
C. implying
D. interrupting
Question 15 of 20
5.0 Points

9. People who collaborate __________.
A. need to recognize that they may be motivated by different
goals
B. cannot function unless they have different goals
C. rarely have conflicts arise due to working with different
goals in mind
D. need to find solutions that address only one goal
Question 16 of 20
5.0 Points
A good interpersonal communicator __________.
A. resists the attempts of other people to join the conversation
B. engages in lengthy monologues
C. fights off interruptions from the audience
D. invites the audience to respond after concisely making his or
her point
Question 17 of 20

10. 5.0 Points
On your first day at a new job you receive an email asking you
to submit your SBDs by Friday so that they can be vetted for
inclusion in the new module. You need to ask for clarification
as you aren’t sure of what is being asked of you. This is an
example of a barrier to __________.
A. passive listening
B. active listening
C. listening comprehension
D. interpretation
Question 18 of 20
5.0 Points
Which of the following is a physiological barrier to hearing?
A. car horns and idling engines at an intersection
B. conversations in a crowded restaurant
C. loud music at an outdoor street fair
D. clogged ears after swimming

11. Question 19 of 20
5.0 Points
__________ involves analyzing the meaning of what you hear,
read, or see to determine its intention.
A. Passive listening
B. Telecommuting
C. Listening comprehension
D. Interpretation
Question 20 of 20
5.0 Points
"Your assessment of this data is just plain wrong." Which of the
following best rephrases the statement above, avoiding language
that might trigger a negative response?
A. "You didn't do such a good job analyzing this data."
B. "I interpreted this data differently."
C. "I think you are way off base here."
D. "I'm afraid that your assessment of this data leaves much to

12. be desired."
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