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- 1. By Alejdin Braka Level 3 IT BTEC National Diploma 12/10/2012 1
- 2. You will get five different questions on communication in this part of the questionnaire... Level 3 IT BTEC National Diploma 12/10/2012 2
- 3. How should you contact someone formally when your in need of a quick reply? A. Letter B. Email C. Message (Text/SMS) D. Phone call Level 3 IT BTEC National Diploma 12/10/2012 3
- 4. What is effective communication? A. Clear and loud B. Calm and peaceful A. Shouting and screaming A. Peaceful and loud Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 4
- 5. What is effective speaking? A. Formal and factual B. Body language, active listening and feedback C. Interference D. Consideration of age, sex and ethnicity Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 5
- 6. What is body language? A. To show understanding and communicate through non verbal communication B. To offend someone C. To translate D. To show someone that you respect them Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 6
- 7. How should you use body language when in a meeting with people from other ethnicity and race? A. Use the same body language as you would usually use B. Consider peoples ethnicity and minimise body language C. Use more body language to try make yourself more understandable D. Understand some people might get offended, so try to use body language in non offensive way Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 7
- 8. These next 5 questions will test you on what and how questions are used in interviews and team work... Level 3 IT BTEC National Diploma 12/10/2012 8
- 9. What is an open ended question? A. A normal question B. A question with no right or wrong answer C. A question with a limited answer D. A rhetorical question Level 3 IT BTEC National Diploma 12/10/2012 9
- 10. What is an example of an open question? A. Did you decide to study science because it’s useful for your work B. Did you come to work today, because you said you was ill yesterday C. Why did you decide to move house D. Tell me what school you went to Level 3 IT BTEC National Diploma 12/10/2012 10
- 11. What is a closed ended question? A. It can be answered with a very limited answer B. It can be answered with many different ways of answers C. It is a rhetorical question D. It can be both limited and not a limited answer Level 3 IT BTEC National Diploma 12/10/2012 11
- 12. What is in a example of a closed question? A. Are you scared? B. Why did you choose that hat tonight? C. Why did you decide to move here? D. Why are upset? E. Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 12
- 13. Is interrupting and giving feedback acceptable in a team meeting/review? Yes Or No Write why you think it is/it is not acceptable to do that here: Level 3 IT BTEC National Diploma 12/10/2012 13
- 14. Distractions and tone of voice – Its very important you are in an area that is suitable enough for you to be able to het along with what you are doing. However, will you choose the right thing to do when you are in a distracted area? Level 3 IT BTEC National Diploma 12/10/2012 14
- 15. What should you do when you are in a loud environment and you need peace and quiet? A. Go and buy noise reduction ear muffs B. Shout and scream for everyone to be quite C. Be loud like everyone else D. Move to a different place so that the environment is more to your liking Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 15
- 16. When you see that someone is trying to accidently distracting you by communicating with you, what should you do? A. Shout at them, hoping that they will be threatened by you and stop distracting you B. Tell them in a calm tone of voice that you are busy and that you may be able to talk later C. Answer a fake phone call and pretend that you have to go somewhere D. Ignore them Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 16
- 17. Which of these will make your presentation distracting? A. Bright slides B. Funny and entertaining pictures C. Emoticons D. Loud voice Level 3 IT BTEC National Diploma 12/10/2012 17
- 18. Which of these emoticons represent happiness A. B. C. D. :’( Level 3 IT BTEC National Diploma 12/10/2012 18
- 19. When is it suitable to use an emoticon? A. In a formal letter B. In an informal letter C. In an Informal email D. In a formal email Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 19
- 20. The next couple of questions are questions based on all of the past questions. They are set out in a “True or False” layout. Level 3 IT BTEC National Diploma 12/10/2012 20
- 21. Communication is only when you talk to someone verbally. T or F Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 21
- 22. An emoticon is a hand drawn emotion- expressing face. T or F? Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 22
- 23. Emoticons are only used in informal situations. T or F Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 23
- 24. Anopen ended question can only be answered with a limited answer. T or F Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 24
- 25. Addingbright colours and funny pictures will prevent distractions and improve interaction. T or F Write your answer here: Level 3 IT BTEC National Diploma 12/10/2012 25
Editor's Notes
- The right answer is email, this is because a email is formal and can be sent at any time without disrupting someone.
- Clear and loud is the right answer. This is because these two ways are the best way to let people understand you a lot better.
- Body language, active listening and feedback is the right answer because once you do all of these, all the other answers start to follow up behind this.
- The right answer is A. This is because when you communicate using body language, you are trying to show understanding by nodding, etc. Or, you may be trying to explain what you are saying through your hands, e.g, showing someone where an object is by pointing.
- The right answer is “understand some people might get offended, so try to use body language in non offensive way”. This is because when using TRYING to use body language in an non offensive way, then people know they meant no offence.
- The right answer is “a question with no right or wrong answer”. This is because, an open ended question can be answered with no right or wrong question. The answer is not limited.
- The right answer is “why did you decide to move house”. This is because you can give a big variety of different answers and not limited.
- The answer is A. This is because a closed question is only answered with a limited answer. In some cases it can only be answered as a “yes or no”.
- The answer is A
- The right answer is yes. This is because, you should always give feedback to someone or the team to let them know your thoughts and why you think that.
- The correct answer id D. This is because this is the most suitable way to resolve the situation which will result in everyone having a good and even enough satisfaction, including you.
- The right answer is B. This is because, if you do it in a calm and nice enough tone of voice, they will understand and not feel offended. You can then organise a time of which you feel is suitable if you need to socialise with them. The answer C may sometimes be the right thing to do, however it might result in a lot of time wasting and not being able to finish the work you have been set to do. Ignoring them is one is not right as they may feel offended and then try to make a “big deal out of it”.
- The right answer is B. Funny pictures and entertaining pictures will be distractive because, the audience might find it funny and they may not settle down for quite a while. This will result in losing a lot of time just trying to settle down the audience, even after that, people might settle down however they may start getting distractive as they will giggle and talk about the pictures.
- The right answer is A. This is because a smile is a face that shows an expression of happiness. When smiling at someone, often they may smile back. Therefore, in a way sometimes a smile can be powerful. Also, all the other emoticons show sadness and confusion.
- It is most suitable to put an emoticon in an informal email. Therefore, the right answer is C. You should not put an emoticon or a drawn face on a piece of paper as it might always smudge and not go to plan.
- This is false. This is because you can have many different types of communication. Some of the types are, body language, email, sign language, etc.
- This is false. This is because, an emoticon is a technological version of a face expressing an emotion.
- This is true. If you were to use an emoticon in a formal email it would not be suitable because the receiver of the email would find it inappropriate in the current situations. When writing a formal email, you must try to show that you can be very formal and right for the task, to have the necessary language.
- This is false. In an open ended question, you can have many different types of answers and replies. Therefore, you have a wide range of answers.
- This is false. Bright colours and funny pictures will make it more likely for someone to get distracted. This is because, the audience might start laughing and find it hard to settle down.