MGT 311 Final Exam 1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers’ work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described? A.Low job satisfaction and low job involvement B.High job satisfaction and low job involvement C.Low job satisfaction and high job involvement D.High job satisfaction and high job involvement 2) Julia works as a recep

1. MGT 311 Final Exam
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MGT 311 Final Exam
1) In her work in the publishing industry, Vera seeks out new authors whom she
considers promising. In the past 2 years she has found a number of new writers
whose work she thought was exceptional, and immersed herself in the task of

2. helping them shape their manuscripts for submission to her managers for
publishing. Although she was extremely proud of the results, none of the authors
she worked with were chosen for publication. Vera believes that the decision not to
publish these authors was based on personal rivalries within management, rather
than the quality of her writers’ work. She is extremely frustrated, dreads
coming into work each morning, and is seriously thinking of resigning. How can
Vera’s job attitude best be described?
A.Low job satisfaction and low job involvement
B.High job satisfaction and low job involvement
C.Low job satisfaction and high job involvement
D.High job satisfaction and high job involvement
2) Julia works as a receptionist at a real-estate company. Her boss just came in the
door and yelled at her, telling her that the front office was a mess and that she
needed to get up and clean it immediately. After her boss left the room, Julia
grabbed three magazines and violently slammed them into the trash can. Which of
the following best describes Julia’s action?
A.An affect
B.A thought
C.A mood
D.An emotion
3) Erin works on a software help desk. After being yelled at by a customer about
the state of her company’s software, she becomes angry, and has to take a
short break to calm down. What makes her anger an emotion, rather than a mood?
A.It is a simple, unambiguous feeling.
B.It interferes with her capacity to work effectively.

3. C.It has contextual stimulus.
D.It can be controlled given some time.
4) Any incompatibility between two or more attitudes or between behavior and
attitudes results in what?
A.Organizational dissonance
B.Cognitive dissonance
C.Attitudinal clarification
D.Values clarification
5) What is the degree to which a person identifies with his or her job, actively
participates in it, and considers his or her performance as being important to self-
worth?
A.Job satisfaction
B.Job involvement
C.Job stability
D.Organizational commitment
6) What term is used for those emotions that an organization requires workers to
show and considers appropriate for a given job?
A.Felt emotions
B.Required emotions

4. C.Conditional emotions
D.Displayed emotions
7) Janet needs to assign a very important advertising account to one of her writers.
First she reviewed each writers work load, then she studied the sales data of the
products for the last three campaigns of each writer, then she reviewed each
writer’s annual review to familiarize herself with their goals. Finally, she
gave the account to Paula, a very creative, efficient writer who has had high sales
results with her last three clients’ products. What is Janet’s
management style is based on?
A.Organizational behavior studies
B.Substantive evidence approach
C.Preconceived notions
D.Systematic study
8) Basing managerial methods on the best available scientific evidence is called
what?
A.Systematic study
B.Organizational behavior
C.Evidence-based management
D.Conceptual management
9) The manager at a construction site observes that he is spending a great deal of
time interviewing prospective employees. This is due to the large amount of

5. absenteeism and turnover among his skilled workers. While questioning exiting
employees, he discovers that many of them quit because they feel the work place
is too dangerous. In particular, several foremen have stated that the need to get
the job done quickly is more important than a few rules, and have gone as far as to
mock the courage of workers who question this attitude. What is the best way for
the manager to control the deviant behavior of the foremen?
A.Ordering the foremen to conform with the required safety standards
B.Finding out why the foremen place a greater importance on finishing the job than
on safety
C.Firing the foremen and promoting new foremen from the current pool of workers
D.Taking over the work of the foreman himself
10) Phil loves sales. He has been a stellar sales person since he was 12. Recently
he was awarded a full paid trip for two to Puerto Rico for breaking a company sales
record. Phil is so motivated to work, he has set a new goal to break his old record
in the coming year. Taking into account self-determination theory, why did the
company recognition and award, an extrinsic reward, motivate Phil?
A.The reward was seen as a coercive method of increasing sales and motivated
Phil to prove himself intrinsically.
B.The reward was imposed to work toward a standard that Phil could not believe
in, and his intrinsic motivation suffered.
C.The reward increased Phil’s sense of competence by providing feedback that
improved his intrinsic motivation.
D.The reward increased Phil’s sense of competence by providing
feedback that diminished his intrinsic motivation.
11) Tony loves programming. He was on the ground level of the computer
revolution. This year his boss has set personal goals for each of the programmers,
one of which includes a presentation from each programmer about a project. Tony

6. is very annoyed because he has a tremendous amount of work to do and he will
have to spend the weekend, his personal time, preparing the presentation. Taking
into account self-determination theory, why did his manager’s goals and the
presentation reduce Tony’s motivation?
A.The internally imposed goal feels coercive, causing Tony’s intrinsic
motivation to suffer.
B.The self-imposed goal increases his sense of competence, causing the intrinsic
motivation to suffer.
C.The externally imposed goal is an external reward, causing Tony’s
intrinsic motivation to increase.
D.The externally imposed goal feels coercive, causing Tony’s intrinsic
motivation to suffer.
12) Glendon has a degree in business and worked for 2 years at an international
firm in Spain. When the firm suffered cutbacks and Glendon returned home, he
took a job at a nonprofit agency mentoring at-risk Spanish-speaking children.
Glendon earns a third of what he earned in the business world, but has decided
that his new goal is to acquire a larger case load and continue to use his Spanish
to help people. Which theory explains why Glendon is happy with a much smaller
external reward for his work?
A.Self-imposition of goals
B.nAch
C.Self-concordance
D.Extrinsic motivation
13) Today Marci’s boss entered her cubicle and told her that her work has
been fantastic, and that because of her last project the client is going to give the
company all of their business. Marci’s boss continued to talk about what a
great job she’s doing. When her boss left, Marci felt very confident and

7. satisfied with herself and her job. Marci’s boss uses communication in
which of the following functions?
A.Motivation
B.Control
C.Emotional expression
D.Information
14) What can managers do to make sure that important information is not withheld
from them through silence?
A.Listen to and support diverse opinions.
B.Deal with information overload.
C.Interpret what they see and call it reality.
D.Tell employees what they want to hear.
15) When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to
400 managers, he erred by selecting the wrong
A.channel for his message
B.message
C.distribution
D.emotional charge

8. 16) Araceli is a team member in a large corporation. She never speaks in the team
meetings because she has seen members talk behind each others’ backs
outside of the meetings. Members are constantly monitoring the other
member’s work, looking for a mistake to point out in a meeting. According
to the information provided, which contextual factor is most likely hindering the
success of Araceli’s team?
A.Adequate resources
B.Climate of trust
C.Team structure
D.Performance evaluations
17) Ayesha is leading a group to develop a prototype for a new product. She has
chosen three people to work with her. Ben and Tom are good friends and socialize
on the weekend. They are both very creative. Julian is older than Ben and Tom, but
they have worked together before and been quite productive. Julian is organized.
Ayesha has never worked with any of the men, but knows the product well. She
brings the highest level of expertise. Which of the following statements best
describes Ayesha’s group?
A.High norms, low cohesiveness, high productivity
B.Low norms, low cohesiveness, low productivity
C.High norms, high cohesiveness, high productivity
D.Low norms, high cohesiveness, low productivity
18) Irma does not like a few of the standard operating procedures adapted for the
new project. However, she discussed the items with the team and told them that
she realized she was in the minority and that she would adapt the new procedures
to maintain smooth operations within the team. What is this type of intention
called?

9. A.Sacrificing
B.Accommodating
C.Collaborating
D.Compromising
19) Angelina feels that her cubicle neighbor talks too loudly on the phone, but in
other ways she is a great neighbor. Angelina gets annoyed every time her
neighbor’s phone rings, but she has decided it is simply not worth the
trouble to talk to her neighbor. What is Angelina’s conflict intention called?
A.Avoiding
B.Accommodating
C.Compromising.
D.Collaborating
20) For process conflict to be productive, it must be
A.Kept high
B.Kept low
C.Kept at low to moderate levels
D.Kept at moderate levels
21) The right inherent in a managerial position to give orders and expect orders to
be obeyed is termed

10. A.chain of command
B.authority
C.power
D.unity of command
22) ________ are consistent with recent efforts by companies to reduce costs, cut
overhead, speed up decision making, increase flexibility, get closer to customers,
and empower employees.
A.Wider spans of control
B.Narrower spans of control
C.Matrix structures
D.Simple structures
23) What is the process through which employees are adapted to an
organization’s culture?
A.Personalization
B.Mentoring
C.Socialization
D.Institutionalization
24) If there is a basic conflict between the individual’s expectations and the
reality of working in an organization, the employee is most likely to be disillusioned
and quit during which stage of socialization?

11. A.Prearrival
B.Ritual
C.Metamorphosis
D.Encounter
25) When your superior offers you a raise if you will perform additional work
beyond the requirements of your job, he or she is exercising ________ power.
A.Legitimate
B.Coercive
C.Reward
D.Personal
26) Political behaviors usually
A.lie outside of an individual’s specified job performance
B.are counter productive to individual goals
C.are seen only in large organizations
D.are frowned upon by organizational leaders
27) Regardless of the composition of a group, managers can leverage diversity to
achieve superior performance by which of the following approaches?

12. A.Emphasize the higher-level similarities among members.
B.Ensure that everyone knows the importance of diversity in groups.
C.Explain the legal and ethical implications involved of not having a diverse group.
D.Focus on the benefits of having a diverse group.
28) Effective workforce programs that encourage diversity have three distinct
components. First, they inform managers about the legal framework for equal
employment opportunities and encourage fair treatment. Second, they teach
managers how a diverse workforce will be better able to serve a diverse market of
customers and clients. Third, they
A.ensure top-level management represents the diversity of its workforce and client
base
B.ensure that certain groups have not been underutilized
C.generally involve one-shot training sessions that don’t take up an undue amount
of time
D.foster personal development practices that bring out the skills and abilities of all
workers
29) If individuals resisting change are included in making change decisions in an
attempt to gain their support, what is this approach called?
A.Cooptation
B.Exploitation
C.Manipulation
D.Coercion

13. 30) Which tactic to overcome resistance to change is a relatively easy way to gain
the support of adversaries, but may backfire if the targets become aware of the
tactic?
A.Conciliation
B.Manipulation
C.Coercion
D.Cooperation
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