MGT 311 Final Exam
1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers’ work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described?
A.Low job satisfaction and low job involvement
B.High job satisfaction and low job involvement
C.Low job satisfaction and high job involvement
D.High job satisfaction and high job involvement
2) Julia works as a recep
Mgt 311 final exam 5) What is the degree to which a person identifies with hi...sunilrajubattu
5) What is the degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth?
A. Job satisfaction
B. Job involvement
C. Job stability
D. Organizational commitment
Mgt 311 final exam 1) In her work in the publishing industry, Vera seeks out...revathidml
1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described?
A. Low job satisfaction and low job involvement
B. High job satisfaction and low job involvement
C. Low job satisfaction and high job involvement
D. High job satisfaction and high job involvement
Mgt 311 final exam 5) What is the degree to which a person identifies with hi...sunilrajubattu
5) What is the degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth?
A. Job satisfaction
B. Job involvement
C. Job stability
D. Organizational commitment
Mgt 311 final exam 1) In her work in the publishing industry, Vera seeks out...revathidml
1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described?
A. Low job satisfaction and low job involvement
B. High job satisfaction and low job involvement
C. Low job satisfaction and high job involvement
D. High job satisfaction and high job involvement
Regulatory Pain Points For Small And Medium Sized BanksHEXANIKA
Community and mid-sized banks are facing added regulatory burden post the implementation of the Dodd-Frank Act. This pressure has caused one in four local banks to close down since 2008. Let us review the key pain points that are the reason for small and medium sized banks to feel the regulatory pressure.
5 trends shaping council websites in 2016Rodney Gordon
With Council budgets and resources being stretched thinner than ever before, Council leaders must learn how the internet can help them deliver better, more efficient service to their communities.
Drawing on learnings from the most innovative and successful digital Cities in Australia, UK and US - Alex Gelbak (Director Innovation @ Seamless) will share the 5 keys to delivering a brilliant online service experience for your community.
The HSE Summit Qatar will take place from the 25 – 26 May 2016 in Doha, Qatar. The summit will bring together senior executives from across the region for a series of workshops, case studies and high-level networking.
The event aims to solve key business challenges. In particular, the ability to network and learn from industry peers and service providers.
Working in partnership with our network of senior executives we identify the key industry themes. These form the foundation of our summit and permeate every layer of the content-rich safety and security program.
Mgt 311 final exam 15) When Neal Patterson, CEO of Cerner Corporation, sent h...sunilrajubattu
15) When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400 managers, he erred by selecting the wrong
A. channel for his message
B. message
C. distribution
D. emotional charge
Mgt 311 final exam 6) What term is used for those emotions that an organizat...revathidml
6) What term is used for those emotions that an organization requires workers to show and considers appropriate for a given job?
A. Felt emotions
B. Required emotions
C. Conditional emotions
D. Displayed emotions
Mgt 311 final exam 12) Glendon has a degree in business and worked for 2 year...sunilrajubattu
12) Glendon has a degree in business and worked for 2 years at an international firm in Spain. When the firm suffered cutbacks and Glendon returned home, he took a job at a nonprofit agency mentoring at-risk Spanish-speaking children. Glendon earns a third of what he earned in the business world, but has decided that his new goal is to acquire a larger case load and continue to use his Spanish to help people. Which theory explains why Glendon is happy with a much smaller external reward for his work?
A. Self-imposition of goals
B. nAch
C. Self-concordance
D. Extrinsic motivation
Mgt 311 final exam 6) What term is used for those emotions that an organizat...sunilrajubattu
6) What term is used for those emotions that an organization requires workers to show and considers appropriate for a given job?
A. Felt emotions
B. Required emotions
C. Conditional emotions
D. Displayed emotions
Mgt 311 final exam 26) Political behaviors usually A. lie outside of an i...revathidml
26) Political behaviors usually
A. lie outside of an individual’s specified job performance
B. are counter productive to individual goals
C. are seen only in large organizations
D. are frowned upon by organizational leaders
Mgt 311 final exam 26) Political behaviors usually A. lie outside of an in...sunilrajubattu
26) Political behaviors usually
A. lie outside of an individual’s specified job performance
B. are counter productive to individual goals
C. are seen only in large organizations
D. are frowned upon by organizational leaders
Regulatory Pain Points For Small And Medium Sized BanksHEXANIKA
Community and mid-sized banks are facing added regulatory burden post the implementation of the Dodd-Frank Act. This pressure has caused one in four local banks to close down since 2008. Let us review the key pain points that are the reason for small and medium sized banks to feel the regulatory pressure.
5 trends shaping council websites in 2016Rodney Gordon
With Council budgets and resources being stretched thinner than ever before, Council leaders must learn how the internet can help them deliver better, more efficient service to their communities.
Drawing on learnings from the most innovative and successful digital Cities in Australia, UK and US - Alex Gelbak (Director Innovation @ Seamless) will share the 5 keys to delivering a brilliant online service experience for your community.
The HSE Summit Qatar will take place from the 25 – 26 May 2016 in Doha, Qatar. The summit will bring together senior executives from across the region for a series of workshops, case studies and high-level networking.
The event aims to solve key business challenges. In particular, the ability to network and learn from industry peers and service providers.
Working in partnership with our network of senior executives we identify the key industry themes. These form the foundation of our summit and permeate every layer of the content-rich safety and security program.
Mgt 311 final exam 15) When Neal Patterson, CEO of Cerner Corporation, sent h...sunilrajubattu
15) When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400 managers, he erred by selecting the wrong
A. channel for his message
B. message
C. distribution
D. emotional charge
Mgt 311 final exam 6) What term is used for those emotions that an organizat...revathidml
6) What term is used for those emotions that an organization requires workers to show and considers appropriate for a given job?
A. Felt emotions
B. Required emotions
C. Conditional emotions
D. Displayed emotions
Mgt 311 final exam 12) Glendon has a degree in business and worked for 2 year...sunilrajubattu
12) Glendon has a degree in business and worked for 2 years at an international firm in Spain. When the firm suffered cutbacks and Glendon returned home, he took a job at a nonprofit agency mentoring at-risk Spanish-speaking children. Glendon earns a third of what he earned in the business world, but has decided that his new goal is to acquire a larger case load and continue to use his Spanish to help people. Which theory explains why Glendon is happy with a much smaller external reward for his work?
A. Self-imposition of goals
B. nAch
C. Self-concordance
D. Extrinsic motivation
Mgt 311 final exam 6) What term is used for those emotions that an organizat...sunilrajubattu
6) What term is used for those emotions that an organization requires workers to show and considers appropriate for a given job?
A. Felt emotions
B. Required emotions
C. Conditional emotions
D. Displayed emotions
Mgt 311 final exam 26) Political behaviors usually A. lie outside of an i...revathidml
26) Political behaviors usually
A. lie outside of an individual’s specified job performance
B. are counter productive to individual goals
C. are seen only in large organizations
D. are frowned upon by organizational leaders
Mgt 311 final exam 26) Political behaviors usually A. lie outside of an in...sunilrajubattu
26) Political behaviors usually
A. lie outside of an individual’s specified job performance
B. are counter productive to individual goals
C. are seen only in large organizations
D. are frowned upon by organizational leaders
Mgt 311 final exam 12) Glendon has a degree in business and worked for 2 yea...revathidml
12) Glendon has a degree in business and worked for 2 years at an international firm in Spain. When the firm suffered cutbacks and Glendon returned home, he took a job at a nonprofit agency mentoring at-risk Spanish-speaking children. Glendon earns a third of what he earned in the business world, but has decided that his new goal is to acquire a larger case load and continue to use his Spanish to help people. Which theory explains why Glendon is happy with a much smaller external reward for his work?
A. Self-imposition of goals
B. nAch
C. Self-concordance
D. Extrinsic motivation
MGT311 – Final Exam Study Guide1. Vera’s job in publishing req.docxannandleola
MGT/311 – Final Exam Study Guide
1. Vera’s job in publishing requires her to seek out new writers. She has chosen a bunch of talented writers, but none of them seem to get chosen for publishing. She thinks this has something to do with conflicts in management. How would you describe Vera’s job attitude?
Low job satisfaction. High job involvement
Explanation: Vera obviously works very hard at her job, but she gets very little satisfaction because her writers never get published.
2. Julia is a receptionist at a stockbroker’s office. Her boss just came in and chewed her out for no apparent reason. Julia freaks out and slams her iPad in the garbage. What is the cause of Julia’s reaction?
Emotion
Explanation: Julia was upset by her boss’s actions and let her emotions cause her to do something out of the ordinary.
3. Erin is a customer service rep a social media software company. A customer calls and chews her out because the software is down. She needs to leave her desk to cool down. Why is her anger an emotion and NOT a mood?
It has contextual stimulus.
Explanation: Anger caused from single source (the context) is an emotion, while anger caused from ambiguous sources would be considered a mood.
4) Incompatibility two or more attitudes or between behavior and attitudes is referred to as?
Cognitive dissonance
Explanation: Just image trying to work with a very upbeat person while you’re very angry. This is going to create some cognitive dissonance.
5) What is the term that describes a person’s connection to their job and their view of self-worth from their work at the job?
Job involvement
Explanation: Some jobs can be very involved with a person’s life and will be their defining activity. Other people are stuck in dead end jobs with low involvement.
6) Some companies require their employees to display a certain type of emotion when performing their job. What term refers to these emotions?
Displayed emotions
Explanation: Just think Wal-Mart… Employees are always supposed to be working with a smile, despite their actual internal emotions.
7) Janet must find a writer who can be assigned to an big advertising account. She pours over data from the past performance of her writers. Eventually she chooses a writer that has shown great results on similar accounts. What is the basis for Janet’s choice?
Systematic study
Explanation: Janet uses an approach that relies on hard data to make a decision, as opposed to using her personal instincts.
8) What is it called when managerial methods are based on the scientific evidence?
Evidence-based management
Explanation: Many management methods undergo rigid scientific testing. Managers that use these tactics are engaging in evidence-based management.
9) A construction manager is spending a great deal of time conducting interviews, due to high turnover rates of skilled workers. Many people quit because the workplace is not safe. Some foreman employees were encouraged t ...
MGT 311 Final Exam
1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers’ work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described?
A.Low job satisfaction and low job involvement
B.High job satisfaction and low job involvement
C.Low job satisfaction and high job involvement
D.High job satisfaction and high job involvement
2) Julia works as a recep
MGT 311 Final Exam
1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers’ work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described?
A.Low job satisfaction and low job involvement
B.High job satisfaction and low job involvement
C.Low job satisfaction and high job involvement
D.High job satisfaction and high job involvement
2) Julia works as a recep
MGT 311 Final Exam
1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers’ work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described?
A.Low job satisfaction and low job involvement
B.High job satisfaction and low job involvement
C.Low job satisfaction and high job involvement
D.High job satisfaction and high job involvement
2) Julia works as a recep
MGT 311 Final Exam
1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers’ work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described?
A.Low job satisfaction and low job involvement
B.High job satisfaction and low job involvement
C.Low job satisfaction and high job involvement
D.High job satisfaction and high job involvement
2) Julia works as a recep
MGT 311 Final Exam
1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers’ work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described?
A.Low job satisfaction and low job involvement
B.High job satisfaction and low job involvement
C.Low job satisfaction and high job involvement
D.High job satisfaction and high job involvement
2) Julia works as a recep
MGT 311 Final Exam
1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers’ work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described?
A.Low job satisfaction and low job involvement
B.High job satisfaction and low job involvement
C.Low job satisfaction and high job involvement
D.High job satisfaction and high job involvement
2) Julia works as a recep
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
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Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
MGT 311 Final Exam 2015 version
1. MGT 311 Final Exam
Link : http://uopexam.com/product/mgt-311-final-exam/
MGT 311 Final Exam
1) In her work in the publishing industry, Vera seeks out new authors whom she
considers promising. In the past 2 years she has found a number of new writers
whose work she thought was exceptional, and immersed herself in the task of
2. helping them shape their manuscripts for submission to her managers for
publishing. Although she was extremely proud of the results, none of the authors
she worked with were chosen for publication. Vera believes that the decision not to
publish these authors was based on personal rivalries within management, rather
than the quality of her writers’ work. She is extremely frustrated, dreads
coming into work each morning, and is seriously thinking of resigning. How can
Vera’s job attitude best be described?
A.Low job satisfaction and low job involvement
B.High job satisfaction and low job involvement
C.Low job satisfaction and high job involvement
D.High job satisfaction and high job involvement
2) Julia works as a receptionist at a real-estate company. Her boss just came in the
door and yelled at her, telling her that the front office was a mess and that she
needed to get up and clean it immediately. After her boss left the room, Julia
grabbed three magazines and violently slammed them into the trash can. Which of
the following best describes Julia’s action?
A.An affect
B.A thought
C.A mood
D.An emotion
3) Erin works on a software help desk. After being yelled at by a customer about
the state of her company’s software, she becomes angry, and has to take a
short break to calm down. What makes her anger an emotion, rather than a mood?
A.It is a simple, unambiguous feeling.
B.It interferes with her capacity to work effectively.
3. C.It has contextual stimulus.
D.It can be controlled given some time.
4) Any incompatibility between two or more attitudes or between behavior and
attitudes results in what?
A.Organizational dissonance
B.Cognitive dissonance
C.Attitudinal clarification
D.Values clarification
5) What is the degree to which a person identifies with his or her job, actively
participates in it, and considers his or her performance as being important to self-
worth?
A.Job satisfaction
B.Job involvement
C.Job stability
D.Organizational commitment
6) What term is used for those emotions that an organization requires workers to
show and considers appropriate for a given job?
A.Felt emotions
B.Required emotions
4. C.Conditional emotions
D.Displayed emotions
7) Janet needs to assign a very important advertising account to one of her writers.
First she reviewed each writers work load, then she studied the sales data of the
products for the last three campaigns of each writer, then she reviewed each
writer’s annual review to familiarize herself with their goals. Finally, she
gave the account to Paula, a very creative, efficient writer who has had high sales
results with her last three clients’ products. What is Janet’s
management style is based on?
A.Organizational behavior studies
B.Substantive evidence approach
C.Preconceived notions
D.Systematic study
8) Basing managerial methods on the best available scientific evidence is called
what?
A.Systematic study
B.Organizational behavior
C.Evidence-based management
D.Conceptual management
9) The manager at a construction site observes that he is spending a great deal of
time interviewing prospective employees. This is due to the large amount of
5. absenteeism and turnover among his skilled workers. While questioning exiting
employees, he discovers that many of them quit because they feel the work place
is too dangerous. In particular, several foremen have stated that the need to get
the job done quickly is more important than a few rules, and have gone as far as to
mock the courage of workers who question this attitude. What is the best way for
the manager to control the deviant behavior of the foremen?
A.Ordering the foremen to conform with the required safety standards
B.Finding out why the foremen place a greater importance on finishing the job than
on safety
C.Firing the foremen and promoting new foremen from the current pool of workers
D.Taking over the work of the foreman himself
10) Phil loves sales. He has been a stellar sales person since he was 12. Recently
he was awarded a full paid trip for two to Puerto Rico for breaking a company sales
record. Phil is so motivated to work, he has set a new goal to break his old record
in the coming year. Taking into account self-determination theory, why did the
company recognition and award, an extrinsic reward, motivate Phil?
A.The reward was seen as a coercive method of increasing sales and motivated
Phil to prove himself intrinsically.
B.The reward was imposed to work toward a standard that Phil could not believe
in, and his intrinsic motivation suffered.
C.The reward increased Phil’s sense of competence by providing feedback that
improved his intrinsic motivation.
D.The reward increased Phil’s sense of competence by providing
feedback that diminished his intrinsic motivation.
11) Tony loves programming. He was on the ground level of the computer
revolution. This year his boss has set personal goals for each of the programmers,
one of which includes a presentation from each programmer about a project. Tony
6. is very annoyed because he has a tremendous amount of work to do and he will
have to spend the weekend, his personal time, preparing the presentation. Taking
into account self-determination theory, why did his manager’s goals and the
presentation reduce Tony’s motivation?
A.The internally imposed goal feels coercive, causing Tony’s intrinsic
motivation to suffer.
B.The self-imposed goal increases his sense of competence, causing the intrinsic
motivation to suffer.
C.The externally imposed goal is an external reward, causing Tony’s
intrinsic motivation to increase.
D.The externally imposed goal feels coercive, causing Tony’s intrinsic
motivation to suffer.
12) Glendon has a degree in business and worked for 2 years at an international
firm in Spain. When the firm suffered cutbacks and Glendon returned home, he
took a job at a nonprofit agency mentoring at-risk Spanish-speaking children.
Glendon earns a third of what he earned in the business world, but has decided
that his new goal is to acquire a larger case load and continue to use his Spanish
to help people. Which theory explains why Glendon is happy with a much smaller
external reward for his work?
A.Self-imposition of goals
B.nAch
C.Self-concordance
D.Extrinsic motivation
13) Today Marci’s boss entered her cubicle and told her that her work has
been fantastic, and that because of her last project the client is going to give the
company all of their business. Marci’s boss continued to talk about what a
great job she’s doing. When her boss left, Marci felt very confident and
7. satisfied with herself and her job. Marci’s boss uses communication in
which of the following functions?
A.Motivation
B.Control
C.Emotional expression
D.Information
14) What can managers do to make sure that important information is not withheld
from them through silence?
A.Listen to and support diverse opinions.
B.Deal with information overload.
C.Interpret what they see and call it reality.
D.Tell employees what they want to hear.
15) When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to
400 managers, he erred by selecting the wrong
A.channel for his message
B.message
C.distribution
D.emotional charge
8. 16) Araceli is a team member in a large corporation. She never speaks in the team
meetings because she has seen members talk behind each others’ backs
outside of the meetings. Members are constantly monitoring the other
member’s work, looking for a mistake to point out in a meeting. According
to the information provided, which contextual factor is most likely hindering the
success of Araceli’s team?
A.Adequate resources
B.Climate of trust
C.Team structure
D.Performance evaluations
17) Ayesha is leading a group to develop a prototype for a new product. She has
chosen three people to work with her. Ben and Tom are good friends and socialize
on the weekend. They are both very creative. Julian is older than Ben and Tom, but
they have worked together before and been quite productive. Julian is organized.
Ayesha has never worked with any of the men, but knows the product well. She
brings the highest level of expertise. Which of the following statements best
describes Ayesha’s group?
A.High norms, low cohesiveness, high productivity
B.Low norms, low cohesiveness, low productivity
C.High norms, high cohesiveness, high productivity
D.Low norms, high cohesiveness, low productivity
18) Irma does not like a few of the standard operating procedures adapted for the
new project. However, she discussed the items with the team and told them that
she realized she was in the minority and that she would adapt the new procedures
to maintain smooth operations within the team. What is this type of intention
called?
9. A.Sacrificing
B.Accommodating
C.Collaborating
D.Compromising
19) Angelina feels that her cubicle neighbor talks too loudly on the phone, but in
other ways she is a great neighbor. Angelina gets annoyed every time her
neighbor’s phone rings, but she has decided it is simply not worth the
trouble to talk to her neighbor. What is Angelina’s conflict intention called?
A.Avoiding
B.Accommodating
C.Compromising.
D.Collaborating
20) For process conflict to be productive, it must be
A.Kept high
B.Kept low
C.Kept at low to moderate levels
D.Kept at moderate levels
21) The right inherent in a managerial position to give orders and expect orders to
be obeyed is termed
10. A.chain of command
B.authority
C.power
D.unity of command
22) ________ are consistent with recent efforts by companies to reduce costs, cut
overhead, speed up decision making, increase flexibility, get closer to customers,
and empower employees.
A.Wider spans of control
B.Narrower spans of control
C.Matrix structures
D.Simple structures
23) What is the process through which employees are adapted to an
organization’s culture?
A.Personalization
B.Mentoring
C.Socialization
D.Institutionalization
24) If there is a basic conflict between the individual’s expectations and the
reality of working in an organization, the employee is most likely to be disillusioned
and quit during which stage of socialization?
11. A.Prearrival
B.Ritual
C.Metamorphosis
D.Encounter
25) When your superior offers you a raise if you will perform additional work
beyond the requirements of your job, he or she is exercising ________ power.
A.Legitimate
B.Coercive
C.Reward
D.Personal
26) Political behaviors usually
A.lie outside of an individual’s specified job performance
B.are counter productive to individual goals
C.are seen only in large organizations
D.are frowned upon by organizational leaders
27) Regardless of the composition of a group, managers can leverage diversity to
achieve superior performance by which of the following approaches?
12. A.Emphasize the higher-level similarities among members.
B.Ensure that everyone knows the importance of diversity in groups.
C.Explain the legal and ethical implications involved of not having a diverse group.
D.Focus on the benefits of having a diverse group.
28) Effective workforce programs that encourage diversity have three distinct
components. First, they inform managers about the legal framework for equal
employment opportunities and encourage fair treatment. Second, they teach
managers how a diverse workforce will be better able to serve a diverse market of
customers and clients. Third, they
A.ensure top-level management represents the diversity of its workforce and client
base
B.ensure that certain groups have not been underutilized
C.generally involve one-shot training sessions that don’t take up an undue amount
of time
D.foster personal development practices that bring out the skills and abilities of all
workers
29) If individuals resisting change are included in making change decisions in an
attempt to gain their support, what is this approach called?
A.Cooptation
B.Exploitation
C.Manipulation
D.Coercion
13. 30) Which tactic to overcome resistance to change is a relatively easy way to gain
the support of adversaries, but may backfire if the targets become aware of the
tactic?
A.Conciliation
B.Manipulation
C.Coercion
D.Cooperation
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